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“Not what I know of country inn.”

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Country Inn & Suites By Carlson, St. Augustine Downtown Historic District
Ranked #43 of 78 Hotels in St. Augustine
dallas,tx
Level 4 Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Not what I know of country inn.”
Reviewed August 1, 2013 via mobile

Chose this hotel because I have always known country inn to be nice and clean. This location is old and they tried to renovate it some maybe when it became a country inn but it could have been any other brand because it felt cheep and dingy. Staff was friendly but I would not stay here again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trekasue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvie M, Manager at Country Inn & Suites By Carlson, St. Augustine Downtown Historic District, responded to this review, August 3, 2013
Thank you for your feedback and for taking the time to write about your experience. We are sorry you were not satisfied with the room condition. We will definitely speak with our owner about your stay. Again we are sorry your visit with us was not as expected. We hope you enjoyed beautiful St. Augustine!
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859 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Sarasota, Florida
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 12, 2013

There is no hot water at this hotel for a shower. The front desk would not let me use another room to take a shower. They wanted to switch rooms. That's just no convenient. 2 adults, 2 kids and all our things, I just needed a hot shower.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ahanlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvie M, General Manager at Country Inn & Suites By Carlson, St. Augustine Downtown Historic District, responded to this review, July 15, 2013
Thank you for your feedback and for taking the time to write about your experience. We are sorry you were not satisfied with the room hot water. We will definitely speak with our staff and make sure they will handle situation like that better way Again we are sorry your visit with us was not as expected. We hope you enjoyed beautiful St. Augustine!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these St. Augustine hotels

Tampa, Florida
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 8, 2013 via mobile

Stayed july 5th. Tub was rusty. Bathroom trim needs cleaning. Bed was an absolute rock. Room smelled moldy. Air conditioner leaked. Left before breakfast. Worst ci&s experience I have ever had. Also, location, Not centrally located as described. Far north of the center. Not walking distance, maybe bike distance.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank clarke1192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvie M, Manager at Country Inn & Suites By Carlson, St. Augustine Downtown Historic District, responded to this review, July 9, 2013
Thank you for your feedback and for taking the time to write about your experience On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the bathroom cleanliness and the room condition with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 6, 2013

Let me start by saying I am not one of those people that walks around and picks things apart to look for things that are wrong. However, as soon as we opened the door to our room, the smell almost knocked us down. It was so damp and musty smelling. We hung our towels and bathing suits up after coming in from the beach and 30 hours later, they still werent dry. We couldn't change rooms because we stayed on a holiday. My cousin slept on a rollaway bed with springs coming through. Our feet became dirty after walking on the floor and the floor was wet near the bathroom. Pool is as big as our bed. It needs a lot of updating. With all that being said, the hotel was very nice and friendly. It's very convenient to shopping but away from the busy part of town.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mrsweathers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level 6 Contributor
165 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed July 1, 2013 via mobile

The best balance of quality, convenience, and value I have found in St Augustine. I have stayed here several times, as well as out on the beach - for the money, I'd rather stay here, unless you absolutely must be beachside. But those hotels will cost at least $50 more per night, and in my experience, they feel more heavily used.

Country Inn and Suites has a particularly great staff of very friendly and helpful people.

The Mexican place across the street is good, as well as the sushi joint next door.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atmore
Level 4 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 30, 2013

We stayed here for 2 nights while visiting St. Augustine. It was quiet and a great deal for the money. Breakfast prepared by Otto was great each morning, he even changed up the menu some. There was a small pool but we never had time for it. Parking is in the rear of hotel, we walked to a tain tour stop from our hotel.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jtman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal Palm Beach, Florida
Level 6 Contributor
103 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 11, 2013

This is a pretty clean and newer hotel in this area. My issue was as you entered the room you get the musty smell because each unit has its own air conditioner and im sure the cleaning staff has been told to shut them off after cleaning the rooms . luckily my ocd girlfriend bring febreeze everywhere we go. but this is deff. the better of the hotels ive stayed at in the area theres alot of other run down dumps here ...the breakfast was good but be prepared it gets super busy , the man working the area is funny to watch. the lobby an breakfast area ac was broke so it was a little hot but not a big issue. little pool and hot tub but its out front over looking the road ...

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GJ2-RPB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, St. Augustine Downtown Historic District

Property: Country Inn & Suites By Carlson, St. Augustine Downtown Historic District
Address: 231 San Marco Ave, St. Augustine, FL 32084-2725
Phone Number:
Location: United States > Florida > St. Augustine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 78 Hotels in St. Augustine
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Augustine Downtown Historic District 2.5*
Number of rooms: 20
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Also Known As:
Country Inn & Suites St. Augustine Downtown Dist Hotel Saint Augustine
Country Inn And Suites St. Augustine Downtown Dist
Country Inn Saint Augustine
Saint Augustine Country Inn

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