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“Great customer service” 4 of 5 bubbles
Review of Holiday Inn Hotel & Suites St. Augustine/Historical District

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Holiday Inn Hotel & Suites St. Augustine/Historical District
Ranked #26 of 79 Hotels in Saint Augustine
Certificate of Excellence
Fayetteville, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great customer service”
4 of 5 bubbles Reviewed November 23, 2013

I have stayed at the Holiday Inn & Suites on several occasions and have dealt Ms. Michelle Lopez. She has provided me with great customer service each and every time, she is a great asset to the Holiday Inn chain.


Tony Manning
US Army

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark F, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, November 25, 2013
We very much appreciate you coming back to visit us. I will happily let Michele know that she was a high point of your visit. I trust that everyone else treated you well and we all would love to see you again. Thank you for everything and take care.

Kwame Opeyo
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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729 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (92)
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English first
Level Contributor
132 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed November 19, 2013

For a reasonably priced hotel the location was excellent.. I stayed only one night but check in was easy. I was treated exceptional well. Water pressure was a bit low. Breakfast was not bad for complimentary. Food was fresh. Was clean and safe.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank athena5365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark F, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, November 21, 2013
Overall I am pleased to see that the location was good and your accommodations were clean. I am especially happy to see that everyone treated you well and that the breakfast was good. Take care and please visit us again.

Kwame Opeyo
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 19, 2013

This hotel is centrally located if you're looking to enjoy some of the city's tourist attractions and night life. It's clean, well kept and the staff was friendly. We were in town for a wedding and this hotel was convenient to all of the activities. They have a restaurant with a breakfast buffet, if that's what you're into. If not, there are many chain and local restaurants surrounding the hotel. There is a trolley station nearby, which made it easy to get around the city.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Monique T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark F, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, November 21, 2013
I hope that you had an enjoyable wedding while visiting us. If you had the breakfast with us then I hope that you found it to your liking, and if you visites a nearby establishment then the same sentiment. Also, I know that the trolley tour is a nice one and I expect that you had fun around town. Thank you for everything and have a great day.

Kwame Opeyo
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed November 18, 2013 via mobile

I've stayed here twice and it's been a good experience! The staff has been exceptional and the rooms are very clean. Benny was especially helpful and a delight!

I would highly recommend staying here! I've stayed at a lot other hotels and this one is the best. You're also a short cab ride to the amphitheater and Downtown.

Stayed November 2013, traveled with friends
Helpful?
Thank Raina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark F, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, November 19, 2013
Your delightful comments are very much appreciated. Starting with Benny I will pass your remarks along. I trust that you enjoyed the event at the ampitheatre and I hope that you had an equally fun time in the historic district. Take care.

Kwame Opeyo
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
huntington ny
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 14, 2013

Traveling from Cumberland Island we wanted to get further south and decided to stay inSt. Augustine. Called the hotel directly because the general Holiday Inn reservations operator was NOT HELPFUL IN THE LEAST. she couldn't even tell us the telephone number for the hotel - so much for 'outsourcing' jobs...keep the work in the USA Holiday Inn, that said, we got the number ourselves and called. Benjy could not have been more helpful....great service. Pleasant, clean rooms. Comfortable bed linens. The only disappointment was that although it was advertised as being in the historic district it's really not...we'll have to drive there tomorrow.

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jenice21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark F, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, November 21, 2013
I apologize for the experience you had with the 1-800 number. But I am very happy to see that Benjamin was extremely helpful and courteous. As to our location I am sorry that the distance to the heart of the historic district was unexpected. Overall I trust that you enjoyed yourself and we loved having you. Have a great day and please visit us again.

Kwame Opeyo
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed November 13, 2013

Holiday Inn may say they are in the Historic District but it would be a long walk to get there. It's definitely in a fringe area. The hotel seems to cater to school groups because there were kids running around in the halls both nights we were there.
The room had a strange setup in that a large window with blinds separated the bathroom and bedroom. The tub was a large chipped jacuzzi and the shower head seemed to have been an afterthought.
The "gym" was tiny even by hotel gym standards and two of the three pieces of equipment didn't work. I couldn't get the tv to work either.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Barb B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark F, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, November 14, 2013
On behalf of the staff at the Holiday Inn Historic I very much apologize for the inconveniences you experienced during your stay. The first issue I see is that our location on the north end of the historic district was not expected and I apologize. As to the kids in the hall we do have the power to contact group chaperones and I will the front desk more dilligent in that area. Regarding the spa and gym, the necessary repair work will be done as soon as possible. Thank you for your time and have a great day.

Kwame Opeyo
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, England
Level Contributor
60 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed November 13, 2013

Very comfortable two day stay in large room and enjoyed excellent breakfasts. Friendly and efficient staff a bonus.
Location is good and only a short walk into the centre of the historic district of the town.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BarryRolfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark F, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, November 14, 2013
Thank you kindly for the fantastic compliment of our breakfast. I am also ecstatic to see that the remainder of the staff was friendly and accommodating. I hope that you had a great time on your walk to the historic district and had lot of fun while there. Take care and have a marvelous day.

Kwame Opeyo
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites St. Augustine/Historical District

Property: Holiday Inn Hotel & Suites St. Augustine/Historical District
Address: 1302 Ponce De Leon Blvd, Saint Augustine, FL 32084
Phone Number:
Location: United States > Florida > Saint Augustine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Romantic Hotel in Saint Augustine
#27 Family Hotel in Saint Augustine
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites St. Augustine/Historical District 3*
Number of rooms: 120
Official Description (provided by the hotel):
...to the nation's oldest city, historic St. Augustine. You are invited to stay and relax in our full service hotel with restaurant on site; conveniently located near St. Augustine's rich history, attractions and shopping. The Holiday Inn Hotel & Suites Historic is the perfect setting for a family vacation or the weary corporate traveler. Just minutes from the Castillo de San Marco, Flagler College and the Cathedral Bascillica. Other nearby favorites are the Lighthouse, Alligator Farm and the Lightner Museum, plus we are only a short drive to golf courses and the beaches.The Cafe St. Augustine Restaurant serves a Country Breakfast Buffet daily, and also offers room service and dinner. The Flagler Room offers the perfect setting for meetings and receptions. Sightseeing trains provide shuttle service from the hotel. Nearest major airports are Jacksonville, Daytona & Orlando.Favorite Special Events and Holidays are the Gamble Rogers Folk Festival, Nature & Birding Festival, Memorial Day Weekend, July 4th Fireworks Celebration, San Sebastian Wine Festival, Daytona 500 and TPC at Sawgrass.Let our friendly staff make a reservation for you today. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites St. Augustine/Historical District
Holiday Inn Saint Augustine
Saint Augustine Holiday Inn
Holiday Inn St Augustine

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