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“hotel nice bu needs upgrade”

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Holiday Inn St. Augustine - Historic
Ranked #31 of 78 Hotels in St. Augustine
Certificate of Excellence
florida
1 review
“hotel nice bu needs upgrade”
Reviewed April 1, 2008

Family vaction in this hotel was just fine. The rooms are clean, check in is easy and friendly, bathrooms clean, rooms size OK (nothing expectacular) but the TV's need improvements or up-grades.
Our kids packed their play station to play at night in the rooms or watch a movie, but to our suprise the TV's were "old fashion" and doesn't have audio video conectors.....so that disappointed us alot. So our advice and only complaint to the hotel administrator is to alert customers about this, if they want to satisfied more of their customers.
Also it will be nice if they included "Continental Breakfast" like other hotels in the area. It's very nice that they provide a mini refrigirator in the rooms and microwave.
Overral, nice hotel with easy issues to improve.
Thanks!
P.S. Location is close to Ripley's, Shrine, Fountain and old jail. Within walking distance to more attractions, but should plan your day so that you are not waking back and forth to the hotel.

  • Liked — clean
  • Disliked — old fashion tv's. needs improvements
  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank feliz2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn St. Augustine - Historic, responded to this review, July 26, 2015
Thank you for writing your review.
We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel.

Yes, We renovated the Lobby and the Rooms.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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779 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
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English first
Jacksonville, FL
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 23, 2008

Hubby and I stayed here for our 26th wedding anniversary weekend. Staff was friendly, breakfast bar, though not complimentary, was delicious. Room was comfortable and very clean. We were close to the historical district. We didn't walk to the historical district, but if we had it would have been a nice one.

  • Liked — Service, rooms, comfort, breakfast bar, location
  • Disliked — nothing
  • Stayed December 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelingLily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn St. Augustine - Historic, responded to this review, July 26, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 23, 2007

The hotel had a problem keeping the parents of the kids under control, and the parents had problems too, seems they didnt mind letting their kids RUN up and down the hallways, yelling, screaming, just like kids do, but when you have had a long day and all you want to do is settle down and watch some tv, well, lets say that didnt happen. Disappointed they didnt have breakfast included but did have a restaurant onsite if you want to have pay for it. McDonald's was just down the street. The room was fine.

Stayed October 2007
Helpful?
Thank tumbleweed101050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn St. Augustine - Historic, responded to this review, July 26, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel.

It's always a challenge in hotels to allow all guests to enjoy themselves and still keep a level of control. We want everyone to have a good time and we want everyone to return. I would love to tell you that we will never have this issue again with children in our property but it's just not being honest. Parents will be parents and kids will be kids. We hope that future guests control their children and everyone has an enjoyable stay. Please don't be a stranger at our property because of something that is not always in our control.


Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 17, 2007

Our room was nicely furnished and the beds were comfortable. It was clean, quiet, reasonably priced and offered good parking. More services were available than we expected including room service, air purifier availability, and a choice of pillows. The staff was friendly and accomodating.

  • Liked — Comfort
  • Disliked — A previous guest had smoked in the bathroom of our no smoking room.
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank icdedbd1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn St. Augustine - Historic, responded to this review, July 26, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel.




Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, North Carolina
Level 5 Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 16, 2007

We were very surprised at the location and style of this hotel. It is not in the historical district as described. It is more of a business traveler hotel, not a vacation hotel. The rooms are set up for business and work, not families. There is no window or balcony. The pool is out back in the parking lot...not pretty. The buffet was really bad. The A/C froze us to death even though we turned it to 78. Very cramped Suite, if you can call it a Suite. There were 4 of us and we were tripping over each other and our bags all the time. My advice is to check out the Hilton downtown, it looked fabulous!

  • Liked — The price
  • Disliked — No window or balcony
  • Stayed September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank KCashVa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn St. Augustine - Historic, responded to this review, August 1, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel. The hotel has renovated it's lobby & rooms.

The Historical District is quite a large area, it's not just downtown. It stretches all over the city of St Augustine. It goes as far as the City Gates near Winn Dixie as you are heading to Jacksonville.

We hope you have found another hotel that suites your expectations, however we hope you give us another try in the future.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 5, 2007

My husband and I stayed here for a long weekend in April to celebrate our son's wedding. We were extremely satisfied. The room was very clean, the buffet breakfast was delicious at a reasonable price, and thestaff was very friendly and helpful. We would definitely recommend this hotel.

  • Stayed April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NewYorkValcar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn St. Augustine - Historic, responded to this review, July 26, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 5 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 1, 2007

Don't stay here,we did a road trip around Florida and this was by far the worst we stayed at.Room was over the workings for the air con systems,very noisy,complained and basically the girl on reception didn't care.The rooms are ok and it is cheap but for an extra few pounds or dollars!! go elsewhere.We did get our first night for free because of the way we were treated but would rather not have experienced it at all.

  • Liked — leaving it
  • Disliked — everything
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bec4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn St. Augustine - Historic, responded to this review, July 26, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel.

Road trips are always a great way to see a country. When your an international traveler it gives you a real taste of the country your experiencing. Your experience was not positive at all. If you ever decide to come back to the USA and are in the St Augustine area please come and have a look at our renovations. I think you will be pleasantly surprised.


Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn St. Augustine - Historic

Property: Holiday Inn St. Augustine - Historic
Address: 1302 N Ponce de Leon Blvd, St. Augustine, FL 32084-3129
Phone Number:
Location: United States > Florida > St. Augustine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotel in St. Augustine
#27 Romantic Hotel in St. Augustine
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn St. Augustine - Historic 3*
Number of rooms: 120
Official Description (provided by the hotel):
...to the nation's oldest city, historic St. Augustine. You are invited to stay and relax in our full service hotel with restaurant on site; conveniently located near St. Augustine's rich history, attractions and shopping. The Holiday Inn Hotel & Suites Historic is the perfect setting for a family vacation or the weary corporate traveler. Just minutes from the Castillo de San Marco, Flagler College and the Cathedral Bascillica. Other nearby favorites are the Lighthouse, Alligator Farm and the Lightner Museum, plus we are only a short drive to golf courses and the beaches.The Cafe St. Augustine Restaurant serves a Country Breakfast Buffet daily, and also offers room service and dinner. The Flagler Room offers the perfect setting for meetings and receptions. Sightseeing trains provide shuttle service from the hotel. Nearest major airports are Jacksonville, Daytona & Orlando.Favorite Special Events and Holidays are the Gamble Rogers Folk Festival, Nature & Birding Festival, Memorial Day Weekend, July 4th Fireworks Celebration, San Sebastian Wine Festival, Daytona 500 and TPC at Sawgrass.Let our friendly staff make a reservation for you today. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites St. Augustine/Historical District
Holiday Inn Saint Augustine
Saint Augustine Holiday Inn
Holiday Inn St Augustine

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