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“Has earned my business.”

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Holiday Inn Hotel & Suites St. Augustine/Historical District
Ranked #30 of 78 Hotels in St. Augustine
Certificate of Excellence
Savannah, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Has earned my business.”
Reviewed December 2, 2011

After a horrible experience at a Inn closer to the bridge of Lions. I was searching for another place to stay. As you can imagine finding a room on a Friday night the day after Thanksgiving can be quite the challenge. I'd never stayed at a Holiday Inn before but was willing to give it a try. I was not disappointed; Roseline the front desk attendant greeted us with a pleasant smile, a sympathetic ear, and a empathetic solution. She quickly and professionally delivered the best rate she could for us and we gladly took it and didn't look back.
During our stay Roseline became our go-to person for questions, recommendations, and suggestions. I would be remiss if I didn't mention that the entire staff was very courteous, with a genuine desire to please. The room was in good to very good condition with comfortable beds and both soft and firm pillows. The breakfast bar was good with a fairly good selection of food to choose from.
As I mentioned this was my first stay with Holiday Inn, Based upon the level of service I received, the fairness of the price, and the quality of the product, The Holiday Inn has earned my repeat business. I look forward to my next stay in St. Augustine and with the Holiday Inn.

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chris c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, August 1, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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758 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Spartanburg, South Carolina
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 28, 2011

It was an over night stay but the room, staff and overall stay was great.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stuckncarolinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, August 1, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
reno
Level Contributor
3 reviews
Reviewed November 22, 2011

This property and it's staff were wonderful. When we arrived we were greeted with nothing but smiles. My family did feel uncomfortable because the concierge desk wanted us to go to a presentation of some vacation package, we declined. But after that we got into our room and enjoyed our stay. I wish the pool was inside though because it's starting to get colder, but that did not affect our stay too much. All in all, next time we go to Saint Augustine we will choose to stay here.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, August 1, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 20, 2011

This hotel is just a short distance from the visitors center and all of the tourist attractions. The hotel was clean, with nice sized rooms. The bed was comfortable and our room was quiet, even with the hotel fully booked. The breakfast is good (this is not included in your room rate) and the fitness room was adequate. All in all, I felt it was a good value for the price we paid.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bgkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, August 1, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Richey, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 19, 2011

We just stayed at this hotel a few weeks ago. Normally we book at the La Fiesta Inn and Suites which we LOVE, but decided to give another hotel a chance. Oh, wish I could take that back. We stayed in Room 304. Musty old smell...what looked like old blood stains on the sheet. When we complained about the smell and the musty odor we were handed a can of Lysol. We had to go out and buy plug in air freshners just to survive the first night. Apparently they were having a reunion or some activity on our floor and our door was 3 ft from the entrance to the conference room. We had no idea. 7:30 am children running up and down the halls screaming and loads of people congregated outside our doorway. When we left we had to ask people to move so we could even get out. Forget sleeping in or enjoying a quiet wake up on our vacation. The dresser the first night, when we went to pull out the drawer to put our clothes in, the handle fell off. The phone didn't work in the room and staff response was "use the other one." They were replacing the TVs in all the rooms as we saw them sitting outside people's doorways, yet they never replaced ours with the upgraded flat screens. When we went to check out I needed a luggage carrier (not sure exactly what you call those things..) but the front desk clerk said "look around they are usually on different floors" as if I hadn't already looked around before asking her. Overall this hotel actually ruined our one yearly anniversary trip to St. Augustine. It was unclean, noisy place to stay and it was expensive. We spent close to $500 on three nights for the king suite. If you can find another place and I would recommend La Fiesta Inn and Suites go for it!!!

Room Tip: Don't book 304.
See more room tips
  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank CChelle36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, August 1, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel.

We are very sorry, you gave us 2 chances and it looks like we blew it in 2011. Things have changed since then and we have renovated the rooms & our lobby. I understand that you would be wary of giving us another chance, but I think you should.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
12 reviews
Reviewed November 9, 2011

After walking around all day, you just wanna relax in the jacuzzi with a glass of wine but are unable to bc it closes at dusk...this time of the year dusk is 5:30! Other then that hotel is nice for the area.

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shell T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, August 1, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel. The hotel has renovated it's lobby & rooms.

We are sorry, but our pool rules have not changed. We still lock our pool at dusk for the safety of our guests. We don't have life guards on duty and also we don't allow alcohol or glass in the pool area. We are sorry for the inconvenience.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
1 review
Reviewed November 4, 2011

Travelled to St. Augustine to take my son to Flagler College for his freshman year. I decided to stay longer and make it into a mini vacation. Accommodations were clean and very comfortable. The staff professional and friendly. This hotel is centrally located close to all the sites and beaches. the Manager, Michele and her staff made sure my visit was great. I will return to this hotel my next trip to Flagler!

  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roni W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, August 1, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel. The hotel has renovated it's lobby & rooms.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites St. Augustine/Historical District

Property: Holiday Inn Hotel & Suites St. Augustine/Historical District
Address: 1302 N Ponce de Leon Blvd, St. Augustine, FL 32084-3129
Phone Number:
Location: United States > Florida > St. Augustine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Romantic Hotel in St. Augustine
#27 Family Hotel in St. Augustine
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites St. Augustine/Historical District 3*
Number of rooms: 120
Official Description (provided by the hotel):
...to the nation's oldest city, historic St. Augustine. You are invited to stay and relax in our full service hotel with restaurant on site; conveniently located near St. Augustine's rich history, attractions and shopping. The Holiday Inn Hotel & Suites Historic is the perfect setting for a family vacation or the weary corporate traveler. Just minutes from the Castillo de San Marco, Flagler College and the Cathedral Bascillica. Other nearby favorites are the Lighthouse, Alligator Farm and the Lightner Museum, plus we are only a short drive to golf courses and the beaches.The Cafe St. Augustine Restaurant serves a Country Breakfast Buffet daily, and also offers room service and dinner. The Flagler Room offers the perfect setting for meetings and receptions. Sightseeing trains provide shuttle service from the hotel. Nearest major airports are Jacksonville, Daytona & Orlando.Favorite Special Events and Holidays are the Gamble Rogers Folk Festival, Nature & Birding Festival, Memorial Day Weekend, July 4th Fireworks Celebration, San Sebastian Wine Festival, Daytona 500 and TPC at Sawgrass.Let our friendly staff make a reservation for you today. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites St. Augustine/Historical District
Holiday Inn Saint Augustine
Saint Augustine Holiday Inn
Holiday Inn St Augustine

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