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“Diamond in the rough!”

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Holiday Inn Hotel & Suites St. Augustine/Historical District
Ranked #32 of 78 Hotels in St. Augustine
Certificate of Excellence
Plantation, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Diamond in the rough!”
Reviewed October 12, 2011

Welcomed relief after working extended hours for storm restoration! My co-workers and I were given the unexpected task of finding lodging for the night after working a 16 hour shift doing utility restoration work. Not knowing what to expect, especially as far as rates were concerned, we were greeted by a very courteous and pleasant "Rosaline". She went above and beyond to make our visit one of comfort and a memorable experience! The rooms were very spacious, clean, and furnished with modern design and decor. Rosaline made any concern regarding our stay disappear with utmost professionalism and most importantly with a smile. I feel that she is the epitomy of true customer service because she truly made us feel that she was the one having the most joy in serving us! Very courteous staff throughout the hotel. Great job everyone!

  • Stayed October 2011, traveled on business
    • Value
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Helpful?
1 Thank chris a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, August 1, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel. The hotel has renovated it's lobby & rooms.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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768 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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  • English first
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English first
Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 3, 2011

My husband and I booked 3 nights at the Holiday Inn/historic district and couldnt have been more pleased and statisfied with our stay. Michelle at the front desk was amazing. She was extremely helpful in arranging daily shuttle pick up in the mornings, offering resturant and attraction tips and just an all around friendly and great staff member. The hotel itself and our room was very clean and was well kept. Overall, we had a great time at the hotel and would recommend it to friends and family looking to visit this wonderful and historic city!

  • Stayed October 2011, traveled as a couple
    • Value
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Helpful?
4 Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, August 1, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel. The hotel has renovated it's lobby & rooms.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaufort, South Carolina
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 1, 2011

My mom and I stayed at this hotel 17-18 Sep. The location is perfect - within walking distance to most things. We were lucky and Michele was able to check us in early. She was extremely courteous and accommodating. The hotel itself is clean but our room had a faint musty odor that we stopped noticing after a few minutes. The breakfast buffet - either full or continental - was ok but I felt a bit pricey. The staff were very helpful and friendly.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank cynthia z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, August 1, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel. The hotel has renovated it's lobby & rooms.

Thank you once again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed September 30, 2011

I was originally looking for something near St Augustine Beach (this is about a 10 min drive), but booked a room on priceline (name your own price), and this was selected. Great stay for the price i paid. One of the new renovated holiday inns; room had a flat screen tv, microwave, mini fridge... it had pretty much the same amenities as the Hilton i stayed at the night before. Check in and checkout were a breeze (friendly and fast). They did originally book me into a smoking room, so if you book on priceline, make sure to confirm with the hotel that you have the correct smoking preference. Only negative was you could hear everyone out in the hall as they walked by... even if they were speaking in just a normal voice.

  • Stayed September 2011, traveled solo
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Helpful?
4 Thank BW2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, August 1, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel. The hotel has renovated it's lobby & rooms.

Thank you once again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 28, 2011

First I & my husband would like to thank the staff at the desk for all their help in getting settled in for our fun weekend. We did have a few small problems at first but Ms. Roseline Cherlzar quickly took care of it by changing our room & giving us a complementary breakfast for the next day. Ms. Michele Lopez helped us with the getting around to see the sights the easy way without getting lost. Also Mr. Brett Schnittker told us which places were best to eat & I must say he was right on the money. As for the hotel it self it does need sum upgrades, but it was clean & the maid staff was very good with what ever you needed, you only had to ask once. I did suggest to the general manager that they make some improvements to help make your stay better. They should put a mirror in the elevators in the cornors so you can see who is in there before you enter. Also that they should have bathroom rails in the bath tubs for easy getting in & out for older people of someone that just needs some help to steady them getting out.Also better slip resistance in the tub, so when you stand it is not slippery. I hope that my suggestions are done for it will make a big difference for all. As for the breakfast which is there I had no problem with it we thought it was great & Ms. Laura who was in charge was very pleasent to everyone. I & my husband & friends had a wonderful time & hope to go back again in the near future. Thank you all Mrs.Ralph & Maryann Colangelo

Room Tip: Corner suites are larger & sunny & good for gettinng together with friends for drinks before...
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  • Stayed September 2011, traveled with friends
    • Value
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Helpful?
1 Thank nitro70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, August 1, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel. The hotel has renovated it's lobby & rooms.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Cove Springs, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 26, 2011

Hotel was very clean, hotel staff was very friendly. Check in process was fast. Room was standard, and bed was comfortable. Pool was clean too.

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, August 1, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel. The hotel has renovated it's lobby & rooms.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 25, 2011

Michele L. was knowledgable and efficient! Hotel was near the best luncheon restaurant in all of Florida. Ask Michele and she will direct you.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank boston250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, August 1, 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel. The hotel has renovated it's lobby & rooms.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites St. Augustine/Historical District

Property: Holiday Inn Hotel & Suites St. Augustine/Historical District
Address: 1302 N Ponce de Leon Blvd, St. Augustine, FL 32084-3129
Phone Number:
Location: United States > Florida > St. Augustine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Romantic Hotel in St. Augustine
#27 Family Hotel in St. Augustine
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites St. Augustine/Historical District 3*
Number of rooms: 120
Official Description (provided by the hotel):
...to the nation's oldest city, historic St. Augustine. You are invited to stay and relax in our full service hotel with restaurant on site; conveniently located near St. Augustine's rich history, attractions and shopping. The Holiday Inn Hotel & Suites Historic is the perfect setting for a family vacation or the weary corporate traveler. Just minutes from the Castillo de San Marco, Flagler College and the Cathedral Bascillica. Other nearby favorites are the Lighthouse, Alligator Farm and the Lightner Museum, plus we are only a short drive to golf courses and the beaches.The Cafe St. Augustine Restaurant serves a Country Breakfast Buffet daily, and also offers room service and dinner. The Flagler Room offers the perfect setting for meetings and receptions. Sightseeing trains provide shuttle service from the hotel. Nearest major airports are Jacksonville, Daytona & Orlando.Favorite Special Events and Holidays are the Gamble Rogers Folk Festival, Nature & Birding Festival, Memorial Day Weekend, July 4th Fireworks Celebration, San Sebastian Wine Festival, Daytona 500 and TPC at Sawgrass.Let our friendly staff make a reservation for you today. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites St. Augustine/Historical District
Holiday Inn Saint Augustine
Saint Augustine Holiday Inn
Holiday Inn St Augustine

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