Wonderful, wonderful, wonderful hotel. I have nothing but good things to say from top to bottom. To start, I needed to make a last minute change to my reservation. I contacted Holiday Inn customer service and they had Mohammed from the hotel call me. He could not have been nicer or more accommodating. Never once did he make it seem, or make me feel, like he was doing me a favor. Quite the opposite, his friendliness and congeniality made it seem like I was doing him a favor by selecting his hotel.
We checked in and the process was fast, smooth, and efficient. The lobby area was clean and well-appointed. Very comfortable!
We were immediately on our way to our room. The room itself was clean and spacious. We had a room with a king sized bed and it was among the most comfortable hotel beds I have ever slept on. I cannot say enough how top notch the room was.
In the morning, we ate at the complimentary hot breakfast. It included pancakes, eggs, sausage, biscuits, fruit, and, of course, the delicious cinnamon rolls. Plenty of good and fresh food.
The level of service and cleanliness of the hotel are second to none. I would not hesitate to tell anybody and everybody to stay at this hotel if they are in the area. By the way, it's right by all of the outlet shopping.
I again want to single out the manager, Mohammed el-Hoss. He epitomizes outstanding customer service.
- Official Description (provided by the hotel):
- St. Augustine Hotel's Old City Charm Delights GuestsWith breathtaking beaches, thrilling attractions, historic sites, booming businesses and more, St. Augustine is an unforgettable place. You can easily experience all the "Ancient City" has to offer at the Holiday Inn Express® Hotel & Suites Saint Augustine North. Located off I-95, the hotel's guests in St. Augustine, FL are close to St. Augustine Airport and downtown.Whatever your definition of fun, you're sure to find it here in the nation's oldest city. The hotel's address in St. Augustine, FL is just six miles from the charming historic district. Beach lovers can delight in Anastasia State Park with gorgeous beaches and fishing. The hotel's location near Flagler College also gives guests the ability to tour this amazing hotel-turned-college. From Ripley's Believe It or Not! to the Fountain of Youth, our patrons can enjoy it all.Corporate guests appreciate our location off I-95 and six miles from St. Johns County Convention Center. The hotel's location near Flagler College, the Florida National Guard and many major companies makes business travel simple, too. The free high-speed, wireless Internet access , 24 hour Business Center and spacious meeting rooms also help you work with ease.You'll love unwinding in the heated, indoor pool, working out in the 24-hour Fitness Center and enjoying our shopping package with St. Augustine Premium Outlets. You'll also enjoy our complementary hot Breakfast Buffet every morning. Book now for modern fun and comfort in the "Ancient City." ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Saint Augustine North