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“A Night In Saint Augustine”

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Holiday Inn Express Hotel & Suites Saint Augustine North
Ranked #7 of 78 Hotels in St. Augustine
Certificate of Excellence
Kearny, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A Night In Saint Augustine”
Reviewed September 9, 2013

Leaving Friday morning 8/30, our plan was to get from North New Jersey to Saint Augustine by early evening. Our plan was to enjoy the evening there and part of the next day as we were picking up relatives at the Orlando airport at 4:30 pm, Saturday. 16 hours later, we arrived in St. Augustine and my wife, having read the reviews, decided on this hotel. We were greeted by two ladies, Hannah and Amanda at the front desk. They were very helpful with setting up our stay for the night. The accommodations were excellent. The room was spotless. Everything in the room looked new and the sleep that we need was on a very comfortable bed. Once settled in, we went downstairs where the ladies suggested a good place to eat. Needless to say they were on the money. This hotel is no more than 15 minutes from historic Saint Augustine which is enough distance away for peace and quiet when returning. The breakfast was ok and what was expected of us so we have no complaints. When we decide to visit again, this will be our hotel of choice. Overall, a great experience.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank George K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, General Manager at Holiday Inn Express Hotel & Suites Saint Augustine North, responded to this review, September 10, 2013
Dear George K,

Thanks a lot for your recent stay with us.. We are glad both Amanda and Hannah took good care of you during your stay! The whole team here try harder to ensure every guest is well taken care of!
We hope to see you back here soon...

Take care..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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731 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
Clearwater, Florida
1 review
Reviewed September 8, 2013

I stayed here for a weekend with my wife and we were very impressed with the cleanliness and attention to details of this hotel. We booked a quiet room at the 4th floor which was spacious and comfortable. The fact that it is away from the congested and busy St. Augustine downtown was something that we were looking for. Plus, the breakfast was phenomenal !!!! This hotel would be our first choice in case we need accomodation again close to St. Augustine.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vasileios33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, General Manager at Holiday Inn Express Hotel & Suites Saint Augustine North, responded to this review, September 10, 2013
Dear Vasileios33,

Thanks so much for taking the time to write this kind review! We are so glad everything was to your satisfaction! We try harder to ensure every guest receives the highest quality accommodation and service here at the Holiday Inn Express and Suites Saint Augustine North!
Hope to see you back here soon!

Take care...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
120 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed September 3, 2013

This hotel, even though it is a few minutes away from the main action (historical district) in Saint Augustine, it is a great option for families.

The hotel features some larger rooms that do well for accommodating a family of 5 like mine. Most hotel rooms are so small that fitting a family of 5 can be more an exercise of endearment than enjoyment. So we were very happy to have a room that was a larger, more comfortable size that gives each family member some space to breathe and move. For us, that feature was very important and our room size greatly helped our family experience for this portion of our trip.

The room was quite clean which is always a must for us. That was appreciated. We don't patronize dirty hotels.

The pool was a little heavy on the Chlorine. But given all the little kids in the pool, I won't fault them that. Better safe than having our kids sick with some weird disease.

The breakfast was OK. Not great, but it worked. It was tasty and nutritious enough that we were happy to eat it. Keeping in mind the price we paid for the hotel, I won't complain about the food. Could it be better? Sure. But good enough that I won't complain.

The staff at the hotel were all very friendly and helpful. I give them top marks for service and a great attitude, being willing to help make our stay as good as it can be. Check-in and check out was lightning fast. I was seriously impressed with that. Super-fast, easy, and problem free.

When we return to Saint Augustine, given our experience on this last stay, we will very likely return to this specific hotel.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rousu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, General Manager at Holiday Inn Express Hotel & Suites Saint Augustine North, responded to this review, September 5, 2013
Dear Rousu,

Thanks so much for your recent stay! We are glad you enjoyed your stay with us and many thanks for your kind review! We hope to see you back soon!

Take care..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
94 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed September 3, 2013

Last review was me, please delete and replace with this one.

This hotel was highly rated on Trip Advisor. It did not live up to those ratings.
The good:
It is clean, fresh, trendy and new.
Good location for outlet shopping and proximity to Interstate.
Nate at the front desk was extremely helpful, courteous and professional. Please give him a raise.
The king bed was comfortable and clean.
Room safe in closet, good amenity.

The bad:
Loud air conditioner.
Walls not soundproof. We heard people next door chattering and tv until after 1:30am.
Pool is indoor and it was cold.
There is no hot tub nor whirlpool.
The breakfast is hot all right but from a box and it is terrible; both days.
The layout of the breakfast area is also horrible and not conducive to traffic.

Overall the local people who work here are great.
Corporate Holiday Inn HQS should have used more competent designers.
I will not return, taking my business elsewhere next time.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank time_traveler99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, General Manager at Holiday Inn Express Hotel & Suites Saint Augustine North, responded to this review, September 5, 2013
Dear time_traveler99,

Thanks a lot for your recent stay with us and also thank you for taking the time to let us know about your experience during your time at our Hotel.. Please feel free to contact management at the Hotel at (904)824-5151 to discuss your concerns futher! Customer Satisfaction is our Top Priority and we hope to hear back from you soon!

Regards,

Management
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madison
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 28, 2013

This hotel is a great place to stay. Convenient to the shopping outlets, i-95 and not far from the historical area of St. Augustine. The hotel is very clean, taken care of, the breakfast is better than nothing. Everybody on staff was helpful and courteous. The only problem was if you use their pool (which is clean and nice) wear an old bathing suit, because it will bleach the suits. Both of my daughters went swimming and both of their suits were ruined by to much chlorine in the pool. Other than that I highly recommend this as a good stay.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jenny m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, General Manager at Holiday Inn Express Hotel & Suites Saint Augustine North, responded to this review, August 29, 2013
Dear Jenny M,

Thanks so much for your kind review. We are so glad you enjoyed your stay with us. I will defenitly double check on our chemical levels in our pool, those chemicals are checked daily by a certified pool professional. Thanks for letting us know and we will look forward to seeing you back in the near future..

Take care..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 26, 2013

The hotel in general was very good. But there are two items that can be improved: The AC unit was very loud and disturbed our sleep and breakfast was not good (very artificial) everything is from a box, nothing fresh.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alicia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, General Manager at Holiday Inn Express Hotel & Suites Saint Augustine North, responded to this review, August 29, 2013
Dear Alicia R,

Thanks so much for taking the time to write this kind review. So sorry that our breakfast selection wasn't to your satisfaction, but, Holiday Inn Express Brand are tirelessly and constantly working on improving the Brand's Breakfast Selection to be able to meet everyone's expectation!
Hope to see you back here soon..
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Orlando, Florida
Level Contributor
6 reviews
Reviewed August 24, 2013

This was possibly the cleanest Holiday Inn property we have ever stayed in. The entire hotel was in excellent condition and very clean.The staff was very helpful and friendly. They gave us some very good suggestions for dinner in the old town. It is only a short drive from the historic area and the beach points. Overall it was a very pleasant stay and we would definitely go back to this hotel . Air conditioning was very quite and did not disturb our sleep.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GL4349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike031, General Manager at Holiday Inn Express Hotel & Suites Saint Augustine North, responded to this review, August 25, 2013
Dear GL4349,

Thanks a lot for your recent stay with us! And many thanks for your kind review! It was a pleasure serving you here at the Holiday Inn Express and Suites Saint Augustine North!
So glad everything here at the hotel was up to your standards and enjoyable!

Hope to see you back here soon!

Take care..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Saint Augustine North

Property: Holiday Inn Express Hotel & Suites Saint Augustine North
Address: 2300 State Road 16, St. Augustine, FL 32084-0550
Phone Number:
Location: United States > Florida > St. Augustine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in St. Augustine
#2 Family Hotel in St. Augustine
#4 Romantic Hotel in St. Augustine
#6 Best Value Hotel in St. Augustine
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Saint Augustine North 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
St. Augustine Hotel's Old City Charm Delights GuestsWith breathtaking beaches, thrilling attractions, historic sites, booming businesses and more, St. Augustine is an unforgettable place. You can easily experience all the "Ancient City" has to offer at the Holiday Inn Express® Hotel & Suites Saint Augustine North. Located off I-95, the hotel's guests in St. Augustine, FL are close to St. Augustine Airport and downtown.Whatever your definition of fun, you're sure to find it here in the nation's oldest city. The hotel's address in St. Augustine, FL is just six miles from the charming historic district. Beach lovers can delight in Anastasia State Park with gorgeous beaches and fishing. The hotel's location near Flagler College also gives guests the ability to tour this amazing hotel-turned-college. From Ripley's Believe It or Not! to the Fountain of Youth, our patrons can enjoy it all.Corporate guests appreciate our location off I-95 and six miles from St. Johns County Convention Center. The hotel's location near Flagler College, the Florida National Guard and many major companies makes business travel simple, too. The free high-speed, wireless Internet access , 24 hour Business Center and spacious meeting rooms also help you work with ease.You'll love unwinding in the heated, indoor pool, working out in the 24-hour Fitness Center and enjoying our shopping package with St. Augustine Premium Outlets. You'll also enjoy our complementary hot Breakfast Buffet every morning. Book now for modern fun and comfort in the "Ancient City." ... more   less 
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Holiday Inn Express Hotel And Suites Saint Augustine North

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