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“Over charged and screwed”

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La Quinta Inn & Suites St. Augustine
Ranked #39 of 78 Hotels in St. Augustine
Eustis, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Over charged and screwed”
Reviewed July 24, 2012

We were staying one night for out brother's funeral. The inn charged me for two nights. he said he corrected it, but could not give me a reciept.
I went on line and lookded. He charged me $250.80 twice and $125.40 once!!! there was NO deleted ones or creditited ones. I called the bank card company, they told me how to correct the charges. I had the manager fill out the info and fax it. It was corrected.
HOWEVER, upon arriving home, i looked the account up, and They charged ME AGIAN!!!!
I called to have it corrected, and low and behold.... no manager there to handle it!!!!!!! pissed off!!!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charmaine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laquintastaugustine, General Manager at La Quinta Inn & Suites St. Augustine, responded to this review, July 27, 2012
As a caution it is always best to use a credit card instead of a debit card when traveling and staying at hotels. During check in all hotels will usual pre-authorize whichever card is presented for the full amount of your stay. Unfortunateley for this guest it was not until after the check in process was completed that she decided to reduce the number of nights; at that point there was no way to change the amount of the pre-authorization. However, the clerk involved did fax all relevant information to the guest's bank asking for the pre-authorizations to be released, which, as I understand, they were. At check out one night's room & tax was due which was charged to the guest's card as no other form of payment was given. This was the final charge to the guest and nothing else has been posted since. I certainly apologize for the confusion and inconvience this guest has experienced and note this as an exception not a rule.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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682 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Venice, Florida
Level Contributor
222 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed July 17, 2012

Check in was simple; the room was clean and large. The TV was large and modern. There was a frig in the room, and a hair dryer in the bath. Everything was updated and neat. We will eat breakfast tomorrow, but I think it will be wonderful.

Room Tip: We were on the first floor, and our dog was acceptable and no problem. We really enjoyed this hotel!
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janconover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lecanto, Florida
Level Contributor
88 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 16, 2012

We stayed at this hotel for a weekend break with our dog. It was close to the center of St Augustine - about 6 miles away, and close to the outlet mall. Nice surroundings, pleasant place to stay. Breakfast was good and my only criticism was that the carpet could do with replacing. Staff were very friendly and helpful. One of the nicer La Quintas we have stayed in.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vero Beach FL
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 10, 2012

Everything was great. One exception was a smoking smell in the room. I may be more sensitive to this since i was a smoker at one time. Other than that the hotel was very good and we would stay again!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
1 Thank gjkazz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 10, 2012

Very clean and updated. Excellent value, beautiful room and pet friendly! We will definitely be back!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericton, Canada
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 5, 2012

Stayed July 3-4 2q $76

Pros:
- best la quinta I have stayed in
- good breakfast
- freindly staff
- clean rooms, good pool, etc.
- very near two outlet malls

Cons:
- none

Recommendation:
Second time we have stayed here. Excellent hotel.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wfhyslop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeland, Florida
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 3, 2012

Close to the highway and the outlets and only about 15 minutes for the historic area. There is a nice pool and hot tub outside. We had a fridge in our room and breakfast was alright. They had the normal continental breakfast items but also a waffle make,r and eggs and sausage two of the days and hard-boiled another. The price was pretty reasonable. This hotel does however, cater to people with pets. Pets usually go on the first and third floors, leaving the second floor for other guests. Our room was a little dusty, but other than that it was good.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kfsb99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites St. Augustine

Property: La Quinta Inn & Suites St. Augustine
Address: 250 Prime Outlet Blvd., St. Augustine, FL 32084
Phone Number:
Location: United States > Florida > St. Augustine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in St. Augustine
#24 Romantic Hotel in St. Augustine
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites St. Augustine 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
With easy access to I-95 and both outlet malls this 60 room interior corridor La Quinta Inn & Suites is 100% smoke free and pet friendly. Our Spacious comfortable rooms come with free high-speed internet, microwave, refrigerator, coffee maker and hair dryer. Take a dip in our outdoor Pool or take advantage of our fitness and business centers.As of 2012 we have new management and staff that look forward to seeing you! ... more   less 
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Also Known As:
La Quinta Inn & Suites St. Augustine Hotel Saint Augustine
La Quinta Inn And Suites St. Augustine
La Quinta Saint Augustine
La Quinta St Augustine

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