My family has been coming to St. Augustine for the past 7 years and we always use the Red Train Tours. We thought that we had heard and seen it all, but to our surprise our tour guide Smokey really made the tour new. He was funny and filled with new bits of trivia that we hadn't heard. What we were most impressed with was an impromptu stop on his last run of the day to have his picture taken with a toddler wearing a train hat. Our train was not crowed and he asked if it was ok to stop and pose. Everyone on the tour was impressed with his random act of kindness. He is a wonderful ambassador for St. Augustine and an employee who clearly loves his job. My teenagers were even impressed and trust me that take alot.