I love Arby's, especially for lunch. I work at a job that requires me to be in the car most of my day. I especially use this Arby's because I have never had a complaint until the last month or so. Most of the time, the drive through is used by person's that need to get in and out quickly but, recently, the drive thru has become so slow that myself and colleagues are taking lunch business elsewhere. There is one lady that takes an order, waits for the pay and delivers the order before taking the next order. Needless to say the line adds up quickly and I have seen more than one customer get out of line and leave or see the line and pass altogether. I hate to give this Arby's up for lunch but it is frustrating no one at the window and a line at the speaker.