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“Friendly Staff”

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Hilton Garden Inn Tampa / Riverview / Brandon
Ranked #1 of 1 Hotels in Riverview
Certificate of Excellence
Lakeland, Florida
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Friendly Staff”
Reviewed November 24, 2013

I recently stayed here after a wedding and found the staff to be very helpful and extremely personable customer oriented. I would recommend staying based on the staff alone, but you will also find the hotel more than serviceable.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria O, Director of Sales at Hilton Garden Inn Tampa / Riverview / Brandon, responded to this review, November 26, 2013
Thank you for choosing to stay with us. We are pleased that your stay was memorable in a good way. We look forward to your next visit. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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639 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
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English first
Nebraska
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 24, 2013

Stayed here for 3 days. The hotel staff is friendly, they say hello as you pass. The rooms are large and spacious, and parking is not a problem. The is not much around for food, but within 5 miles there is plenty of food and shopping. I would stay here again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Foollikes2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria O, Director of Sales at Hilton Garden Inn Tampa / Riverview / Brandon, responded to this review, November 26, 2013
Thank you for responding to our survey and for choosing to stay with us. We appreciate you and will look forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 23, 2013

Recently I stayed at this hotel and accidentally left my wedding ring next to the sink before checking out. I called the hotel the same day and they claimed that no ring was turned in - which may be true. I called again the next day trying to reach the general manager who wouldn't talk with me. Instead he had the head of housekeeping call me back and tell me that no ring had been found and that it may have fallen down the sink or got lost with laundry - no offer was made on their behalf to go look for it. I am almost certain that the ring was taken and sold to a local gold dealer. I have no trust in Hilton (at least this one) and it's staff in helping to make things right.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria O, General Manager at Hilton Garden Inn Tampa / Riverview / Brandon, responded to this review, November 26, 2013
I want you to know that we take security and safety very seriously at this hotel. All employees are screened and go through a background check prior to employment. Since we opened in 2009 not one of my employees have been accused of stealing anything from a guest room. The same Room Attendant that cleaned your room is the same Room Attendant that found a Rolex watch a guest left in the nightstand and immediately turned it in to me. Anything left behind by a guest is immediately turned in and logged in lost and found. We found no ring on the bathroom vanity.

I apologize for not calling you back on Friday, but I was away from the hotel but check messages frequently. I passed your message to my Executive Housekeeper immediately so she could expedite your message you had left. Upon returning to the hotel she informed me she spoke to you and your response was, "I will chalk it up as a lost, but if you find it please let me know."

We appreciate your business and we will continue to try and locate your ring and will notify you immediately if found. I hope you and your family have a safe and Happy Thanksgiving.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 21, 2013

We visited The area to attend a wedding. The family lives in Brandon and the wedding was in Ybor City. The hotel was centrally located, near shopping and dining options. We had breakfast in the hotel one morning, which was satisfactory. There was only one cook so it was a bit slow in getting to us, but it tasted fine. The room was comfortable with a bed that had controls to adjust the firmness. Overall, we enjoyed our stay and would stay here again if back in the area.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JYS109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria O, Director of Sales at Hilton Garden Inn Tampa / Riverview / Brandon, responded to this review, November 22, 2013
Thank You!! for your comments and we look forward to welcoming you again! Safe travels..........
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakehurst, New Jersey
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 19, 2013

We stayed here on a cruise and park package. The room was great. The package included breakfast, parking for the duration of the cruise, and shuttle to and from the pier. It's about a 15-20 minute drive to the pier but the personable driver made it seem shorter. We will stay here the next time we are in the area.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria O, Director of Sales at Hilton Garden Inn Tampa / Riverview / Brandon, responded to this review, November 21, 2013
Thank you for responding to our survey, most importantly, for staying with us. We appreciate you and look forward to welcoming and serving you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edwardsville, Illinois
Level Contributor
149 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 18, 2013 via mobile

Place was very nice location and had very nice staff shuttle driver was very dedicated employee and sure new her way around 1 night stay was fabulous if ever in that part of Florida would stay again everyone was very friendly

Stayed November 2013, traveled with family
Helpful?
Thank IBBETSY_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria O, Director of Sales at Hilton Garden Inn Tampa / Riverview / Brandon, responded to this review, November 21, 2013
Thank you! for choosing to stay with us and for your wonderful comments. Looking forward to your next visit with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, United States
1 review
Reviewed November 18, 2013

We chose this hotel because of the shuttle service provided to the port for our cruise. The hotel exceeded our expectations, with very clean rooms friendly staff, breakfast cooked to order. I highly recommend Hilton Garden Inn.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tonya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria O, Director of Sales at Hilton Garden Inn Tampa / Riverview / Brandon, responded to this review, November 21, 2013
Thank you! for sharing your thoughts on your visit with us. We appreciate you and look forward to welcoming you again!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Tampa / Riverview / Brandon

Property: Hilton Garden Inn Tampa / Riverview / Brandon
Address: 4328 Garden Vista Dr, Riverview, FL 33578-4502
Phone Number:
Location: United States > Florida > Riverview
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Riverview
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Tampa / Riverview / Brandon 3*
Number of rooms: 119
Official Description (provided by the hotel):
East access to and from I-75 and centrally located to downtown Tampa and the Brandon/Riverview area. Recognized for delivering excellent service and comfortable, clean accommodations, our team anticipates your arrival and subsequent visit with us. Each room is equipped with microwave, refrigerator, coffee maker, iron and ironing board, hairdryer, large working desk, Serta Sleeper III Mattress beds, and complimentary WiFi and internet access throughout the hotel. 4,200 sq. ft. of flexible function space to host corporate meetings, weddings and quinces is available for memorable experiences. Enjoy breakfast, lunch, and dinner at our American Grill Restaurant, and cocktails in our lounge. Cool off in our outdoor heated pool and relax in the Hot Tub located pool side. Precor fitness center and 24/7 business center, on property. ... more   less 
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Also Known As:
Hilton Garden Inn Tampa / Riverview / Brandon Hotel Riverview

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