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“Stylish clean and comfy”

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Hotel Thermen Bussloo
Ranked #1 of 1 Hotels in Bussloo
Certificate of Excellence
Amsterdam, The Netherlands
Level Contributor
188 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Stylish clean and comfy”
Reviewed February 14, 2014

The decor is beautiful and the rooms are spacious. Good beds! The common spaces are tastefully decorated and the rooms are also really nice. Good quality used with bedding, soaps etc. we stayed 1 night for a trip to the adjoining spa. Wonderful after an evening of sausage and spa to relax and rest..actually it was valentines and there was a little present of chocolates and a book in the from. Nice surprise!
Only minus point is the (bad) instant coffee in the room. Such a shame because every else is perfect!

Room Tip: We had a room on the first floor front. No noise from either inside or out.
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  • Stayed February 2014, traveled as a couple
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Helpful?
Thank nix34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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209 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Amsterdam
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 26, 2014

I planned a weekend getaway for my best friend's birthday and based on such positive reviews, I booked our stay at Thermen Bussloo. Having booked a package inclusive of overnight stay and Hammam Delux treatments, I was very much looking forward to our stay. Unfortunately, my enthusiasm was quickly killed.

It all started out when another friend of ours wanted to surprise my best friend with a bottle of champagne awaiting us in our room. When he called the hotel, he was told that no reservation was found. Unfortunately he had to ruin the surprise by telling me because he was concerned that we would show up without a reservation. I called the hotel to reconfirm, our reservation was in the system - so obviously our friend had just spoken to an incompetent staff person.

The day of our arrival, we entered our room to find the bottle of champagne. However, the bottle was placed on the table along with two glasses. Not chilled, placed in an ice bucket, just on the table. Now, let me ask...how in the world were we expected to enjoy this champagne? At room temperature? Not only a complete oversight but what disrespect to our friend who generously paid for it.

Now let's address the spa. Well, the spa is entertaining at the very least with kitchy themed saunas and the best people watching ever. The indoor/outdoor pool was enjoyable until it got so crowded that you were afraid to bump into someone. If you are one who enjoys steam baths, well, good luck as there is only one amongst the myriad of dry saunas.

Now let's address one of the highlights of our stay: the treatments. We originally planned on doing the Hammam Deluxe treatment as we both are huge fans of Hammams (I have been to numerous hammams, in Morocco, Turkey, Italy, and the US). Climbing on a marble bath shaped table, we were doused with water as the treatment usually begins to be followed by an exfoliation scrub. I usually come out with the smoothest skin completely free of dead skin cells as the exfoliation process is traditionally thorough. This time, well, I think a feather could have removed more than what was used. Next step was a mountain of soap foam piled ontop of us (I suppose to perform the traditional cleansing) instead of what should be used - black soap. This was followed by a light massage and an "extensive hair wash" as it was advertised which was nothing more than a couple of drops of shampoo that barely was enough to create a lather (I have long hair, so maybe they were trying to save money?) no head massage and I was sent to drink a cup of tea and go on my merry way.

Ok, it was what it was (and what is was was NOT a true Hammam), so we decided to get facials. Same disappointment there. A facial to this establishment apparently consists of washing your face, placing 4 hot towels on your face, slathering a mask on, removing said mask with anohter 4 hot towels and sending you off your merry way. No exfoliation, no blackhead removal, no steam, nothing.

Moving forward. We booked a sports massage after not receiving the massage we had hoped for during the Hammam. Before booking we asked both spa reception and beauty center reception whether the sports massage was a deep tissue massage where hard manipulation of the muscles was conducted. Both said yes. So off to this sports massage we went. Both of us in the same room, we both asked our masseurs to focus on our necks, shoulders and lower back. Did you feel anything? Neither did I. Apparently, this establishment's perception of a sports massage is lathering oil between the masseur's hand and using the palms to rub up and down every body part. No use of the thumbs on pressure points, no deep tissue work, nothing.

Onto dinner. I must say ahead of time that I am a chef and sommelier by profession so eating out is serious game for me. I also will say that everyone has different tastes so mine may not be the next person's. But there are certain culinary rules to be followed, especially when charging a certain amount to dine at one's restaurant.

We chose a 4 course menu as the a la carte menu was not exciting to us. Out came the amuse: two mini-ice cream cones (READ: sweet) with a sundried tomato cream. Second amuse: a goat cheese/bechamel gelatin in the shape of a Lego. Following courses consisted of duck breast, some mystery meat (which was dry and shaped like a hockey puck) but don';t ask me what I ate because the amount of sauces on everything outweighed the protein. We passed on the sweet dessert (roasted pineapple? No thank you) and went for the cheese platter. I mean, they couldn't screw up a cheese platter could they? Moral of story: one of the worst culinary experiences ever.

Fast forward to check out day. Presented with bill which totaled over 800 euro. 800 euro for a ONE night stay, three treatments and a light lunch? In Bussloo? Checked bill, compared it to my confirmation and noticed there was a differentiation of over 200 Euros.

And here begins the fun. We started the discussion with a young man Mitch at the reception, pointed out the error and mentioned our complete dissatisfaction with the treatments (especially the "sports" massage) and the overpriced dinner and wine. Mitch, who of the entire lot was lovely, personable, service oriented - exactly what you would expect someone in the service industry to be. Unfortunately Mitch was not in the position to rectify everything but did get the hotel stay issue resolved. Onto Chantal. My guess is she is front desk manager. Have no idea for what purpose she came but to tell us that their perception was that a "perfect" massage was given and that there was nothing she could do. She told me that I would just have to pay for these massages and wait until the GM/owners discussed the issue and see if they would agree to credit my credit card. What???? Why come out and talk to us at all if just to tell us in a roundabout way that she could care less about our dissatisfaction? Onto Mischa. General Manager I presume. Whipped out the "us and them" card as he told me that maybe as an American I was used to a different kind of sports massage. First, I am Dutch and American, second, I have lived in Amsterdam for 7 years and have acclimated myself with the ways and culture here. Mischa argued the whole their perception/our perception of a sports massage until finally he rectified the issue.

The entire time we were in discussion, a total of 3 hours, not once were we apologized to for our inconvenience, nor for the fact that it was my best friend's birthday and having to have undergone such a negative experience, nor having been offered even a drop of coffee/tea.

Undoubtedly the most disappointing, disheartening, and disagreeable experiences ever.

Who awarded this place as the best spa in 2013? Really would like to meet them and check if they stopped taking their meds.

  • Stayed January 2014, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
9 Thank DKGAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
85 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed December 1, 2013

We stayed at hotel Bussloo for one night and booked a culinary surprise dinner, breakfast and 2 days of using the Bussloo Thermen. The hotel is nice; modern, pretty basic, but a nice bathroom with 2 sinks and a separate toilet. The bed is very soft, but for 1 night, it didn't give us any issues. The restaurant Intens is really good, the dinner was very nice, tender meat, good portions and they make use of seasonal products. The breakfast is a buffet style. Fine, but nothing really special. Since you are connected to the thermen, you expect more "healthy" choices, like fish, salads and fruits.

  • Stayed December 2013, traveled as a couple
    • Value
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Helpful?
Thank Chantal_Verbeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 27, 2013

Location is superb – separate toilet and very large and well equipped bathroom – great breakfast. The beds were too soft for our liking. In spite of confirmation that reservation was for a room with a balcony, we did not get one and no action was taken when we commented on it.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 418MB2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels
Level Contributor
112 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed September 23, 2013

We stayed here for 3 nights. The hotel is located in a rather quiet spot at a small lake with a lot of beach and water sports facilities and golf courses in the area. I guess we were lucky that the weather wasn't too good during our stay, which explained for the area being so quiet; must be something else on a nice summer's day! Now, the only busy place was the wellness facility, but we didn't use it. From the outside, it looked very nice, but in the morning there were long lines of people waiting to get in. Front desk staff at the hotel was efficient and friendly. The hotel looks quite new and is tastefully decorated. Our room was spacious, modern, good bed, very nice bathroom with walk-in shower and two wash basins with nice toilettries and a separate toilet. We had a room with "forest view" which means overlooking the parking lot; had we realised this, we would have booked an upgrade to lakeside view. There is free wifi everywhere. Breakfast buffet was good; the only downside was the jam which was not to our taste, but that is something personal of course! Serving staff in the restaurant was very friendly except for one person preparing the eggs made to order. We had dinner in the restaurant once; food was good but service was very slow. Overall: a very nice hotel. To be recommended.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoanneBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 9, 2013

We booked this hotel for our spa visit. After reading the reviews we deliberately upgraded our room to one with lakeside view and were not disappointed; "forest view" rooms only watch over the big parking lot of the premises which isn't quaint at all. The building itself has two stories and looks completely refurnished in a decor fitting a spa hotel with modern art in natural materials. A direct tunnel from the spa to the spa facilities is a very considerate touch for the guests. The room wasn't too cramped with a box-spring bed, and it had a rain shower and a separate toilet. The only downside of the room was that the air conditioning couldn't be regulated (it was stuck at 20C) and the mosquitoes make opening the door to the balcony at night a move you'll regret in the morning.

Breakfast in restaurant Intens was nice in buffet form, providing all basic hotel breakfast means (english, european, fruit, breakfast cereals, coffee, tea, etc.) We had the pleasure of having dinner in the restaurant too; a culinary surprise which was worth every dime spent. The restaurant takes the spa booking deals into account by offering their course menu's for a reduced price if your arrangement includes a main course dish only. They also provide very nicely tuned wine arrangements with every dish. We allowed the chef to surprise us with a four course surprise meal, which was in fact listed on the menu and/or with products of matching quality. An amuse of a tomato panna cotta and smoked beets, a starter of a very tasteful couscous salad, a course of coquille clams with three preparations of cauliflower, a main of baked fish and noodles and a dessert of tiramisu and ice cream, all accompanied with excellent wines. The servers (if not seeming a little overwhelmed at taking the orders and explaining the menu to arriving guests) were kind, informative and considerate.

The spa itself unfortunately was of less than mediocre quality. Having visited all the large and popular thermae in the Netherlands and having been informed that Thermen Bussloo won last year's prize of best spa of the year, we were expecting at least the same quality of what we're used to. Unfortunately the offer of baths and sauna's was little (too few for what the grounds could offer) and due to remodeling also not always available to the public. Areas were closed off crudely with wooden boards or windows were covered in tarps, not exactly adding to a relaxing atmosphere. All this aside though, we were most bothered by the fact that the finishing touches of the premises were tasteless, if not all lacking. Almost every sauna had a black hose hanging from the wall, solely for the benefit of the cleaners. The less attractive stoves that some sauna's require weren't covered up or placed outside the rooms or little buildings, but hidden behind crude doors. Some technicalities were covered up, but for instance with a board that isn't from the same material that has been used in the rest of the sauna. In one of the baths, the windows were covered up with cheap plastic blinds and we're hanging crooked. The geyser sauna was a laugh a minute, where bright colored led-lights shone in a little pool that occasionally burped a splash of water between plastic stalagmites.The sound of the waterworks sounded more like the twiddling of an old computer game than anything that would remotely relax you. This sauna pretty much sums the facilities up for me; tasteless and badly executed. We entered around 3 and decided to leave at 5 to dress up for an early dinner. Only after we returned after 9 and a couple of wines later, we had a little appreciation for what Thermen Bussloo has to offer us. When we returned the next morning we decided to make an early retreat after joining the other visitors at the edge of the outdoor pool, thinking what to do after having seen anything at least once already. As people who are used to spending entire days in a sauna complex, we were disappointed. We won't return to the spa again, and therefore have no reason to visit the hotel anymore either.

Room Tip: Upgrade to a lake view room or in the worst case, have a terrace bordering the parkinglot.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jolanda k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
Level Contributor
171 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed July 13, 2013

Stayed here for two nights and had a great stay. Everything in the hotel looks (and is) brandnew. Our room had a lovely view at the lake and was spacious with a large bathroom, seperate toilet and minibar. The bed is huge, but way too soft for me because of a weird fluffy toplayer on the matrasses. Wifi did only work close to the roomdoor.
Slippers, bathrobes and a very decent breakfast were included in our roomprice, as well as three days of sauna entrance. A great deal.

On the first night we had a three-course diner at the hotelrestaurant. This was ok, but staff seemed a little too busy to help all guests quick and the cook seemed to have stopped tasting his food properly (a starter with knob celery that was way to sweet, polenta at the main course that was way to salty). Large portions (mabye a little too much for a chic restaurant like this) and nice wines. However, we had to sent back our wine at the maincourse thee times, the first two times because there were flies in our glasses (didn't open a new bottle after the first fly-discovery but just told us 'we checked, there are no more flies in the bottle!'...) and the third time because the glasses were dirty; staff made no proper excuses and we had to take care of the first three glasses to be taken of the bill ourselves instead of these glasses - and after all this trouble the fourth one as well- not being charged automatically.

Acces to the sauna from the hotel is through a underground passage, just perfect.
The saunacomplex itself is just great, so many different facilities, spacious, and lovely surroundings.
A few minor points: too little toilets, very slippery and sometimes dirty floors inside near the pool and showers at the entrance, people smoking all over the grassy area outside (bleeh!), staff in the restaurant sometimes very alert but sometimes not at all, wineglasses not always cleaned properly (lipstick etc.).
But, these are just some details for improvement, we had a great and very relaxing stay and would definetely go here again!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ArtistheP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Thermen Bussloo

Property: Hotel Thermen Bussloo
Address: Bloemenksweg 38, 7383 RN Bussloo, The Netherlands
Location: The Netherlands > Gelderland Province > Bussloo
Amenities:
Beach Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Bussloo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Thermen Bussloo 4*
Number of rooms: 72
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