We stayed here recently and the place was OK, but should have known when I treid to call them to get directions an no one answered, there could be some issues with service. When we checked out we were charged a Smoking Cleaning Fee. I asked the front desk about this, and she had housekeeping go to our room and check it. I was then informed, and got in writing that a credit would be made to my already charged card. After waiting more that a week, and at least 4 calls I had no choice but to dispute the charges on my card. Got the runaround every time I called, Rebecca ( Mgr) is the only one who can do this. I spoke with Rebecca and she said she would look into it, then never returned my calls. Again, called at least 4 times and never got anywhere. Woner if the do this to all their customers?
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- Also Known As:
- Best Western Waterfront Hotel Punta Gorda
- Best Western Hotel Waterfront
- Best Western Punta Gorda
- Punta Gorda Best Western