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“Great customer service” 5 of 5 bubbles
Review of Hilton Garden Inn at PGA Village / Port St. Lucie

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Hilton Garden Inn at PGA Village / Port St. Lucie
Ranked #2 of 12 Hotels in Port Saint Lucie
Certificate of Excellence
Texas
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great customer service”
5 of 5 bubbles Reviewed October 4, 2013

Location was a little difficult to find using the roundabout. Front desk staff quite accommodating. Pool clean and room clean. Bathroom is a bit small. Good location within the PGA village and to shopping and dining.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank ThaiMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carla B, General Manager at Hilton Garden Inn at PGA Village / Port St. Lucie, responded to this review, October 14, 2013
Thank you for choosing to stay with and for taking time to give us a review! We are so pleased that you enjoyed your stay and hope you have the opportunity to visit us again soon! I will be sure to share your comments with our Front Desk staff as well as the rest of our team! Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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562 reviews from our community

Traveler rating
    389
    129
    23
    16
    5
See reviews for
166
145
35
145
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Palm Springs, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 4, 2013

This hotel is the bomb! I cannot say enough about my stay. The hotel staff excelled in service, especially Jr. he went above and beyond and made my stay everything it was. The hotel was very clean, hot water at all times and the AC in the room was nice and quiet.
The pool and jacuzzi area was gorgeous and the perfect place to watch the sunset. The view from my room was also just fantastic.
If you are ever in this area, stay at this hotel and ask for Jr.

Room Tip: The king junikor suite is the bomb! Excellent view and amenities. .
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Lorinna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carla B, General Manager at Hilton Garden Inn at PGA Village / Port St. Lucie, responded to this review, October 14, 2013
We are thrilled that you enjoyed your stay with us! Thanks for taking the time to give us a great review. I will be sure to share your comments with JR and the rest of our dedicated team. We look forward to seeing you again when you visit "paradise"!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Freeport, NY, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 1, 2013

I had the pleasure of staying at the Hilton Garden Inn and the experience was very gratifying. The hallways were quiet and the room was very clean with a ample supply of hot water. The staff was very polite and helpful in every way. The presentation in the lobby is very tasteful and well placed. The elevators operated quickly and efficiently. This was a good experience all the way around.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
3 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carla B, General Manager at Hilton Garden Inn at PGA Village / Port St. Lucie, responded to this review, October 14, 2013
I'm glad you enjoyed your stay with us and appreciate the time taken to give us a review! Our team strives to provide the highest level of customer service so that your experience is great! I hope you have the opportunity to return, we'd love to welcome you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed September 30, 2013 via mobile

Well this place was a pretty good place, very very ominous when you walk in, the service from Jr. was fantastic, he was prompt to get you into your room, was very courteous, and very eager to help. He quickly enrolled me in the honors program which will help me out aloud since I do travel quiet often. would have liked him more but he was a fan of the opposite team playing mine.

The morning for breakfast thou was terrible. you have to pay 9+ dollars for the breakfast while in other hiltons, its complimentary. I really disapproved of this. If you are going to have a restaurant attached to your hilton, the complimentary/continental breakfast should either be free to those with room keys, or be located in another part of the hotel. Other than that It was a great stay.

Gj Jr. keep it up bud see you next year

Stayed September 2013, traveled solo
Helpful?
Thank chris v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carla B, General Manager at Hilton Garden Inn at PGA Village / Port St. Lucie, responded to this review, October 14, 2013
Thank you for staying with us and for taking the time to give us a review. I'm happy to hear that JR made such a great impression with you and will share your comments with him! I also appreciate your feedback on breakfast and understand your concerns. Hopefully you will have an opportunity to visit us again and we can offer you a package that includes breakfast! Thank you again for choosing to stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Saint Lucie, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 27, 2013

We live in town and our AC broke. The parts had to be ordered so we moved in for a few days. The staff consistently delivered genuine care and service. Example- I was offered an umbrella one morning when it was raining; I was sent a nice snack basket; my stay was extended on request...the examples can go on and on. The hotel was clean and the bed so comfotable I didn't want to get out of bed.I plan to have future guests stay at your hotel when visiting our area. Great job! (Junior at the desk is awesome, always called me by name)and recognized my Honors status. Keep up the great work

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
3 Thank Regaines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carla B, General Manager at Hilton Garden Inn at PGA Village / Port St. Lucie, responded to this review, October 14, 2013
Thank you for your great review! It's unfortunate that your AC went out, but we are glad we could accommodate you and your family! I will be sure to share your comments with our team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, United States
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 25, 2013

Great experience. Would recommend this hotel to anyone. Staff were very friendly and very professional. We were attending golf outing with friends and everyone was very accommodating to our every need. Would like to thank entire staff for a very fun trip.

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
3 Thank Patrick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carla B, General Manager at Hilton Garden Inn at PGA Village / Port St. Lucie, responded to this review, October 14, 2013
Thank you for taking time to give us a review! We are thrilled that you and your golf group had a great stay, as we all enjoyed having you! I hope you have the opportunity to visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 25, 2013

Stayed at this place three times and I love it! The staff are very friendly and helpful. The facilities are clean and well kept. Eating at Sam Snead's is always a treat and the staff are top notch! If I am ever in the are

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carla B, General Manager at Hilton Garden Inn at PGA Village / Port St. Lucie, responded to this review, October 14, 2013
Thank you so much for your review and more so for your loyalty! We hope to always be your hotel of choice and that you always enjoy your experience at the Hilton Garden Inn!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn at PGA Village / Port St. Lucie

Property: Hilton Garden Inn at PGA Village / Port St. Lucie
Address: 8540 Commerce Centre Dr, Port Saint Lucie, FL 34986-3132
Phone Number:
Location: United States > Florida > Port Saint Lucie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Port Saint Lucie
#2 Family Hotel in Port Saint Lucie
#4 Romantic Hotel in Port Saint Lucie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn at PGA Village / Port St. Lucie 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Hilton Garden Inn Pga Village / Port St Lucie Hotel Port Saint Lucie
Hilton Port Saint Lucie
Port Saint Lucie Hilton
Hilton Garden Inn At PGA Village / Port St. Lucie Florida/Port Saint Lucie

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