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Sheraton PGA Vacation Resort Villas
Ranked #7 of 12 Hotels in Port Saint Lucie
Certificate of Excellence
Reviewed March 30, 2013

We booked this as a Starwood hotel but found out the hard way they dont participate in the benefits of Starwood resorts. We arrived after midnight for a one night stay while en route to another location. We planned on spending the next day with family who were driving 2 hours to see us.

The room itself was large and comfortable, though not as clean as it should have been. There were cigar wrappers in the TV stand. The jet-tub spewed black particles when the jets were turned on.

At 8am the next morning, I asked for directions to the closest grocery to stock up on lunch for our guests and the security couldn't tell me where the closest grocery was. He said drive out & you''ll find something. For a location with kitchen facilites, I would expect this information to be provided or at least available.

We got a call at 10:00 am advising us we had an hour to vacate the room. We let them know we were Starwood members and had expected a late checkout and were told they don't do that & we had to leave.

We had to pack up our belongings, lunch supplies & guests, who had JUST arrived.

All in all, we were very disappointed that they advertise on the Starwood website as a Starwood Hotel but dont provide the customary benefits for Starwood Members. For the less than 12 hours were were there, we did not feel welcomed, or comfortable.

We had a fantastic stay planned and they did everything possible to make it unpleasant. We will not return, nor recommend to Starwood members since they: "Dont provide the Starwood Members privileges".

  • Stayed: March 2013, traveled with family
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Thank Lyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris_egan, General Manager at Sheraton PGA Vacation Resort Villas, responded to this reviewResponded April 3, 2013

Thank you for providing feedback about your recent stay with us at Sheraton PGA. We take all feedback very seriously as we are committed to exceeding all guests expectations. We are indeed a Starwood property; however we a Starwood Vacation Ownership (SVO) Resort. There are some differences between the hotel’s within Starwood and the SVO Resorts. I hope you give us another try when in our area to prove we are the best Resort in the PGA Village. Thank you again for posting on Trip Advisor.

Sincerely,

Chris Egan
General Manager

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150 - 156 of 244 reviews

Reviewed March 29, 2013

When we walked thru the door we were shocked by the spacious and up to date room. So many reviews talked about how the rooms needed updating so I didn't know what to expect. Either we got a newly renovated room or those other people are crazy! It looked very modern, freshly painted and all the kitchen appliances looked brand new. I felt bad using the oven because it was spotless! The other great surprise was a washer and dryer- although we didn't use it-it was nice to know it was there! Our bedroom was huge and the bathroom also. The second bedroom was also a good size with a nice sized bath. We spend a lot of time out on the screened Terrace which had a beautiful view of a pond and golf course. The whole unit was extremely clean. The housekeeping staff was amazing. The pool and surrounding area was also very clean and just beautiful. I only met one staff member in the office- I was kidding with her that she must live there because she was always there when I needed something. She was extremely helpful when I needed information about day trips and a car service for my husband to the airport. I believe her name was Patricia. I have stayed at other hotels in the area before when we go to Mets Spring Training but I will never stay anywhere else again- The Sheraton is now my home away from home in Port Saint Lucie!!

  • Stayed: March 2013, traveled with family
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2  Thank scgomola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris_egan, General Manager at Sheraton PGA Vacation Resort Villas, responded to this reviewResponded April 3, 2013

WOW, what a great way to start off our week with such a wonderful review you posted on Trip Advisor! All the kitchen appliances are brand new as you stated to include the washers and dryers. Thank you for your kind words about Patricia, all of my team members are passionate about taking gracious care of our guests. We are minutes away from Tradition Field where the N.Y. Met Spring train as you posted. To read we are your “home away from home” is a compliment like none other. We look forward to your next stay with us and thanks again for posting on Trip Advisor.

Sincerely,

Chris Egan
General Manager

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Reviewed March 24, 2013

My husband and I stayed at the resort three years ago. This time we brought our daughter and a grandchild. The two room villa was perfect - clean, spacious, and totally equipped. We took advantage of the kiddie pool and play area which our toddler enjoyed. The staff at the Sheraton are friendly and very professional - they could give lessons to other staff in the Starwood network. Our visit was relaxing and very pleasant. We are looking forward to coming back!

Stayed: March 2013, traveled with family
1  Thank ADolores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris_egan, General Manager at Sheraton PGA Vacation Resort Villas, responded to this reviewResponded April 3, 2013

Thank you for taking the time to post your recent stay at Sheraton PGA on Trip Advisor. We are very pleased to read you and your family enjoyed the two bedroom villa and the swimming pools. The playground your granddaughter enjoyed is only about four months old. Thank you for your kind words about our team members. Everyone is dedicated to exceeding all guests’ expectations. We look forward to your next stay with us at Sheraton PGA Vacation Resort!

Sincerely,

Chris Egan
General Manager

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Reviewed March 14, 2013

We stayed here on a timeshare exchange this past week and had a very good experience. This is a small resort; only four buildings including the pool/clubhouse area. The rooms were nice and clean, comfortable and nicely appointed. Not the absolute most up to date, but certainly fine. The one bedroom villas can be very small if you get the end units without screened porch/balcony. We asked for a larger room with a balcony and the manager very kindly accommodated us! Overall, very nice, quiet but convenient place to stay.

Room Tip: End unit on ground floor has no outdoor space and is very small.
See more room tips
  • Stayed: March 2013, traveled as a couple
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Thank Deb D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris_egan, General Manager at Sheraton PGA Vacation Resort Villas, responded to this reviewResponded March 20, 2013

Thank you for posting your recent stay with us on Trip Advisor. As you stated, we are a small Resort with only 42 units. The small one bedroom “lock off” villa is a little small but perfect for two people. I am very pleased to read my team members were able to upgrade you into the larger side of the one bedroom villa. We look forward to your next visit with us at Sheraton.

Sincerely,

Chris Egan
General Manager

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Reviewed February 17, 2013

Arrived not really knowing what to expect but were in no way disappointed. The front of house staff were extremely helpful and friendly under the expert management of Chris.
Any requests we had were dealt with immediately.
The rooms in the single bedroom apartment were spacious with all that was necessary for self-catering if required. Very comfortable beds with good linen and towels.
Housekeeping needs tweaking but apart from that we had a great 3 weeks and would definitely recommend it to anyone who was looking to a golfing holiday and we will be back.

  • Stayed: January 2013, traveled with family
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Thank Hepburn42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris_egan, General Manager at Sheraton PGA Vacation Resort Villas, responded to this reviewResponded February 21, 2013

We are pleased to know your stay with us was an enjoyable holiday. Chris S. is our Operations Manager and is passionate ensuring all guests’ expectation are not only met, but strives to exceed all expectations. The beds are the signature “Sheraton Sweet Sleeper” beds made exclusively for Sheraton. This resort is a golfer’s paradise as you stated and we look forward to seeing you again next year.

Sincerely,

Chris Egan
General Manager

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Reviewed February 13, 2013

Stayed here 2 nights on a recent trip to Florida. Desk staff was friendly and accommodating. Nice pool area. Conveniently located near the PGA Educational center.. Villas were large and comfortable and equipped with a full kitchen and in unit laundry. Would definitely stay there again.

  • Stayed: February 2013, traveled as a couple
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Thank Kathleen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris_egan, General Manager at Sheraton PGA Vacation Resort Villas, responded to this reviewResponded February 21, 2013

Thank you for posting your recent stay with us on Trip Advisor. We appreciate your kind words about the staff and will share them at our next monthly luncheon celebration. The 100,000 gallon swimming pool is climate controlled and the PGA Learning Center is literally in our back yard as you stated. All kitchen appliances are new to include the washer and dryer. We look forward to your return visit with us at Sheraton PGA Vacation Resort!

Sincerely,

Chris Egan
General Manager

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Reviewed February 7, 2013 via mobile

I have stayed here a couple of times over the past few years. It is ideally located next to the PGA Village golf resort. Two minutes at most to the coubhouse.

The rooms are large and well furnished. Beds extremely comfortable and bathrooms are as expected.

There are two bedrooms per unit. One has a King, the other two double beds. There is a fridge, microwave, oven, range and dishwasher. Service for 6 (plates, silverware, cups, etc.)

The staff are friendly and helpful. Will deffinately stay here again!

  • Stayed: February 2013
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Thank medicaaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris_egan, General Manager at Sheraton PGA Vacation Resort Villas, responded to this reviewResponded February 11, 2013

We are very pleased you decided to return back with us again! Thank you for describing our 2 bedroom villa so perfectly. I will be sure to share your kind words about our team members at our next monthly luncheon celebration. We look forward to your next visit with us at Sheraton PGA Vacation Resort!

Sincerely,

Chris Egan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton PGA Vacation Resort Villas

Address: 8702 Champions Way, Port Saint Lucie, FL 34986-3082
Location: United States > Florida > Port Saint Lucie
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Port Saint Lucie
Price Range: $115 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton PGA Vacation Resort Villas 3.5*
Number of rooms: 42
Official Description (provided by the hotel):
Enjoy spacious one and two-bedroom villas conveniently located in Port St. Lucie, Florida where your backyard is the one-of-a-kind PGA Village(TM)that boasts three golf courses owned and operated by the PGA of America. Relax after a day of golf, instruction or adventure in the resort's sparkling three-bay climate controlled pool, along with a relaxing whirlpool spa. Kids of all ages will enjoy fun in the sun whether splashing in the shallow pool just for them, playing a poolside game of chess on a giant chess board or practicing their own swing at the playground or junior golf clinics throughout the year. With fully equipped kitchenettes or kitchens in your villa, the resort does not feature an on-site restaurant, however many restaurants are right nearby. Within walking distance of the resort is Sam Snead's Oak Grill & Tavern. ... more   less 
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Also Known As:
Sheraton Pga Vacation Resort, Port St. Lucie Hotel Port Saint Lucie
Sheraton Port Saint Lucie
Port Saint Lucie Sheraton
Sheraton PGA Vacation Resort Villas Florida/Port Saint Lucie

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