I stayed at this hotel on June 25th without making an online reservation. This hotel's policy will not honor any military discounts if you appear without a reservation. This is their own franchise policy. They photocopy your Driver's license unlike others that only view it. Additionally, they copied military ID and told me their manager would call me which they never did. This practice of having hard copies of our ID which can be compromised if they are irresponsible with our personal information is obviously worrisome.
Instead, we spent 8 subsequent days across town at the Holiday Inn who did honor my husband's military contribution to this country. As a last resort we had to stay here on our last day before leaving PSL.
The quality of this hotel has also declined over the last year. Bathrooms have mildew around edge tub and top of shower area around the ceiling peeling.
Mis-information was also of concern. Employee had to look up cancellation policy. I'll utilize my Hilton honors rather than staying at this hotel. My husband's priority Club membership was not honored as it is at other Hilton Hotels with upgrade to our room. Because we were only staying 1 night we just toughed it out but we agree that this hotel will be our last resort when traveling to Port St. Lucie.
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- Also Known As:
- Holiday Inn Express Hotel And Suites Port St. Lucie West
- Holiday Inn Express Hotel & Suites Port St. Lucie West Florida/Port Saint Lucie