I had booked a reservation using a Intercontinental Friends & Family Rate, which I believe to have been prepaid. We were in town to catch a Mets Spring Training Game.
My wife (who was feeling under the weather) & I arrive to the check in only to be told that our stay was not prepaid, which took us by surprise. At this point, the manager allows us to use the computer in the business center to go online & check our credit card account. Low & behold, there was no charge on our account.
Since they told us we didn't have a prepaid reservation and my wife wasn't feeling well, she preferred that we drive an hour south so we can go back to her mom's house to stay the night.
We tell the front desk clerk that we are just going to leave. We thought, that was the end of that.
A few weeks pass and we see that the room is charged to my wife's credit card statement. Of course, we file a dispute with the credit card company.
The hotel claims that we still had a reservation that valid, despite even though the front desk clerk and the manager never told us anything to that effect. WHY DIDN'T THE CLERK TELL US THIS TO OUR FACE WHEN WE TOLD HER WE WERE LEAVING?
The hotel literally lied to the credit card company, which denied our claim (We are now in the midst of an appeal)
I BEG of you to stay elsewhere in PSL. This experience has not only soured me on staying at a Holiday Inn Express in the future but the entire Intercontinental chain of hotel.
This hotel is run by liars & thieves.
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- Also Known As:
- Holiday Inn Express Hotel And Suites Port St. Lucie West
- Holiday Inn Express Hotel & Suites Port St. Lucie West Florida/Port Saint Lucie