Not sure what transpired between the owners and people who left poor reviews, but three of us found Dan and Debbie to be great. I booked a day ahead for three single kayaks and when the weather the following morning turned out to be more rainy and unfavorable than expected, Dan gladly charged us nothing and set aside kayaks for us in case the weather cleared. It did clear up and we went out on the bay. Dan was out leading a guided tour of people who were rained out the day before, so Debbie got us going and was very kind. The "Nickel and Dimed" comment from another person sounds ridiculous. Water shoes and dry bags are low $2 fees, especially compared to the costs of kayaking in Maine, which my wife and I did a month prior.
Debbie gave us a general tour direction/plan which worked out great. We also looked at their website before showing up, which recommended that if you don't have some closed toe footwear to use on your kayak trip that you should rent water shoes. Most of the other things people have complained about on here were related to their policies that were also clearly spelled out on their site.
As far as having issues with the owners, all I can say is that we came in, were as nice as most people are, and had very nice service. So to those who called the owners rude, I wonder how much of those issues stemmed from your own disposition.