Had dinner here on Friday, August 12, 2011. All three of us ordered salads with our dinners. When the salads came, each had an abundance of brown lettuce in them. I was stunned that they would serve lettuce I would have thrown away at home. I pointed it out to the server and her excuse was that they cut the lettuce earlier in the day so it's brown by dinner (6 pm.). By the looks of the lettuce they cut it up last week not earlier in the day. I told her that I did not want the salad and returned it. The other two ate "around" the brown parts of theirs. Then, the server has the audacity to come over and tell me that she talked to the manager and he/she would "comp" the salad like they were doing me some huge favor. I laughed out loud.I said "he/she has no choice - I am not paying for something I didn't eat".
They have this whole big statement on their menu about being dedicated to excellence and if something isn't satisfactory they will go to any lengths to make it right. I found out that statement is B.S. because no apology was made by the server or the manager. While my entree was fine in regard to taste it wasn't hot but I didn't complain. It would have been aggravating to them just like the brown lettuce. I would not dine here again
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.