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“Wish this Motel was in every city I stayed at” 5 of 5 bubbles
Review of Mainstay Suites

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Mainstay Suites
Ranked #2 of 7 Hotels in Port Saint Joe
Certificate of Excellence
Bishop, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wish this Motel was in every city I stayed at”
5 of 5 bubbles Reviewed March 23, 2014

I travel for my job and spend as much time in a motel as I do at home. This was my first visit to this area and my first stay at a Mainstay. With all my travel I have not been moved to post a review until I stayed here. I received the best customer service here. Tina is the most personal, professional, and truly caring person I have encountered during any of my time at motels. As I was leaving to go to a business meeting, I locked my keys in my car, I returned to the desk in a panic to try and get a phone number for a locksmith. She jumped right on the phone and explained the situation to the service man and I had my keys in my hands in less than 15 minutes. She also let me know that there was a taxi service in the area and said if all else fails that I could take her car. Can you imagine? When I returned she addressed me by name and asked if I had made my meeting and thanks to her, I had. In my experiences, most places would have handed me a phone book and that would have been that. I hope this motel knows what jewel they have with her customer service. I will be back on business and plan to bring my family on pleasure. With all the wonderful things she told me about the area and the great food, it is a no brainer.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Charles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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246 reviews from our community

Traveler rating
    114
    85
    28
    11
    8
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • Any
English first
Remlap, Alabama, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 22, 2014

Great value, very clean. Staff was unbelievable. Night desk guy was extremely helpful, kind and knowledgeable. Very pleasant experience. Will definitely go back. Pt. St. Joe is quaint and the way Fla. used to be. Loved our stay.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 6, 2014

I stayed here for work and couldn't have asked for a better experience. The people are super friendly, they have an awesome breakfast selection, and the rooms are very well kept. Thanks garret and dave

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Vandlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
88 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed March 4, 2014 via mobile

We booked a Queen suite and were upgraded to a King, nice surprise. The room is spacious, quiet and clean, the bed was comfortable. We thought the breakfast a bit sparse, the only hot food was oatmeal. The shower head was wimpy and ugly with mold. We enjoyed our stay, but these issues didn't make it a 5 star stay.

Stayed March 2014, traveled as a couple
Helpful?
Thank Holland49423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Mass.
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed February 25, 2014

Pros:

o Friendly and helpful reception staff
o Very specious suites
o Clean and well taken care off
o 2 TV's
o Good wifi reception
o Quiet location and quiet rooms
o Plenty of restaurants around to choose from
o Going to visit Georges Island is a must

Con's:
o The mattress was too soft and should be replaced
o Managing the TV channels was a little confusing. They just changed to a new provider that allows for HD reception. Not a big deal however.
o The rooms need some updating but as I said above - very clean
o The breakfast area is too small
o Compared to similar hotel breakfast offerings, it was skimpy. No hot items at all.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sigi2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, Michigan
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed February 23, 2014

We have stayed in the Mainstay in Port St. Joe, on and off since January 29th. Garrett York is so patient and kind he is exceptional, he has gone above and beyond to make sure that our stay is comfortable. "He is a good guy!"

Room Tip: The suite is nice for couples! The hotel is very dog friendly!
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AutoCzech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quincy, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 17, 2014

This my favorite hotel on the coast. Garrett is always kind & courteous. I like the level of professionalism I get here. Marci was very kind to me while I stayed in Port St. Joe while my mother was hospitalized there.

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wyatt221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mainstay Suites

Property: Mainstay Suites
Address: 3951 E Highway 98, Port Saint Joe, FL 32456-5318
Phone Number:
Location: United States > Florida > Florida Panhandle > Port Saint Joe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Port Saint Joe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Mainstay Suites 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Mainstay Suites Hotel Port Saint Joe
Mainstay Port Saint Joe
Mainstay Suites Port Saint Joe
Port Saint Joe Mainstay

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