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“Horrible”
Review of Port Inn

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Port Inn
Ranked #1 of 7 Hotels in Port Saint Joe
Certificate of Excellence
Reviewed August 26, 2013

We traveled here just to explore the area. I read reviews on the hotel and scanned the hotel webpage. It is written on the webpage, recently renovated, apparently furniture and carpet are not part of the renovation. When we arrived, the first thing we noticed was extremely dirty carpet throughout the lobby and the hallways. Hoping the room was better. We got our keys and walked to our King Room. The first thing we noticed when we opened the door was a horrible mold odor. The carpet inside the door and throughout the room was stained and dirty. I would have been scared to remove my shoes. The furniture was very worn and dated. We returned to the front desk and explained that we could not stay in this room due to the odor and the cleanliness. The lady at the desk had a surprised look and walked back to the room to investigate with us. She apologized and told us the odor must be from the rain they are having.

We went back to the front where we were told that they had 2 queen rooms available. We walked upstairs to look at these rooms and again noticed how nasty the carpet was. The clerk opened the door to a room that was barely large enough to hold the queen bed. It had been painted the week before and had horrible paint fume odor. We walked down the hall to check the other queen room. Same thing, tiny room. We had booked at a rate of $180 per night and there was no way we were going to stay in this tiny room for 2 nights.

Finally the clerk spoke to the manager and we were offered one of the Port Inn Cottages at our same rate. This was much better as the cottages were new and had not had time to dirty. This was far from the old restored hotel experience that we were looking for.

We ended up in the Thirsty Goat Lounge for snacks and drinks. The lounge had wonderful bar tenders and good food. The problem here was found later in the night when they started running out of food. The excuse, we are busy than usual in the hotel. Hello, you know how many people are booked in advance.

The next morning we experienced a very flat basic hotel breakfast, again, below expectations. Again, food was running out, lines were backed up and servers could not keep up.

Do not let the picture of the hotel fool you, the hotel is located directly on highway 98 only separated by the sidewalk. There is not a large lawn as shown in the picture of the front of the hotel.

We will not return to the Port Inn.

  • Stayed: August 2013, traveled as a couple
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1  Thank ALMichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TCPMI, General Manager at Port Inn, responded to this reviewResponded January 12, 2015

I am sorry to read about your stay while you were at The Port Inn. We try hard to make all of our guests feel at home while visiting Port St. Joe. I apologize that we were not able to meet your expectations. I take your comments very seriously and will do what I can to make these changes. Thank you,
Lynn Marshall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (281)
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212 - 218 of 281 reviews

Reviewed August 15, 2013

Our family of four spent one night at the Port Inn, and it was definitely not long enough! This trip was our first to the Gulf Coast and we stayed in Pensacola, Panama City Beach and Port St. Joe to get a feel for the entire area. I would have loved to stay longer at the Port Inn; we had a room on the lower level and it was beautiful, with a nice, large walk out patio with rockers and a table and chairs. The room was quiet, and the bed comfortable, the bathroom was big and the tub was very nice and big. The towels and other amenities in the room were of good quality. The only critique I could give was that the chair in the room looked like it was starting to show some wear, but other than that everything was perfect! There is a substantial continental breakfast included. The bay is just barely visible from the front of the Inn, as it is across a street and through a park with several fully grown trees. Even though the Inn is on a 'main' street, and our room faced the street we did not hear any traffic noise overnight.
I would definitely recommend this hotel to anyone and I would like to return for a longer visit! Thank you!

Stayed: June 2013, traveled with family
Thank Sunseekergirl77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013

Best way to start the week with a nice martini in a quiet neighborhood bar. Casual, quaint and the best bartender in town. Great place to meet old friends as well as new ones. Often they have live music on the patio.

Room Tip: Stay on the second floor but if you have a pet they now have nice little cottages along Reid Avenue...
  • Stayed: August 2013, traveled as a couple
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1  Thank Marcia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2013 via mobile

I stayed 2 nights for business. I had a downstairs room that was very nice. Spacious bathroom was great. There is a small pool to enjoy. The free breakfast is very good, had bacon, grits, made to order omelettes, etc. I would definitely recommend this hotel to couples and singles; not really suited for families.

  • Stayed: July 2013
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Thank drjen32404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2013

This is the best place to stay in Port St. Joe. This is a very nice quaint place to stay. It has a small restaurant inside. It is very pretty and clean inside. It has nice landscaping and a nice pool as well. There are very nice clean towels and bath robes also, nice staff too. You can't go wrong staying here, very homey and safe! You'll return year after year. I can't wait to come back!

  • Stayed: July 2013, traveled with family
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Thank Carolinasonggirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013 via mobile

Bay view? Across the highway, across the park, down the boat ramp, oh there it is. Did I say through the trees? Photo on website is very deceptive and should be taken down. Room very small for two adults. Breakfast was a good value. Stayed four nights and never got clean drink glasses. Found them on my own. Don't go to Thirsty Goat if you are hungry. Drinks are prompt but gave up on food order after waiting one hour. Waitress did say it would be half hour. She was off a bit.

  • Stayed: June 2013
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2  Thank kdo1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2013

We stayed at the Port Inn for 5 nights in one of the cottages. Good deal in that we got a 5th night free for staying four nights. Four in our family, could have fit 6 comfortably, and they were pet friendly which was fantastic. Great location--PSJ not a big town and much within walking or a short bike ride. BTW, they have beach cruiser bikes you can use, no charge--little rusty from being outside but a great mode of transportation in that area. The Sunset Coast Grill is right across the street, very nice restaurant. About the only thing that bothered me was a $25 "cleaning fee" that they didn't mention up front. I had already been charged the $25 pet fee, so that wasn't it.

  • Stayed: June 2013, traveled with family
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1  Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Port Inn

Address: 501 Monument Ave, Port Saint Joe, FL 32456-1913
Phone Number:
Location: United States > Florida > Florida Panhandle > Port Saint Joe
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 7 Hotels in Port Saint Joe
Price Range: $79 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Port Inn 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Port Inn is a recently-restored 22-room hotel located in the small coastal town of Port St. Joe on Florida's quiet Gulf Coast, less than twenty minutes from Apalachicola and Mexico Beach. The Inn sits just across the street from St. Joseph Bay and Frank Pate Park with public boat launching facilities, and just three blocks from a new, state-of-the-art marina offering fishing charters and waterfront dining. ... more   less 
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Also Known As:
Port Hotel Port Saint Joe
Port St Joe

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