We dined here last summer on vacation and EVERYTHING was outstanding. We were heading back to South Carolina from Disney and stopped here for dinner. Our number was called and when I picked up the first 2 sandwiches that were ready, I tried one of the fries and it was lukewarm at best. I mentioned this to an employee and he had a pained look on his face and said leave the sandwiches. I noticed that there were 2 baskets of fries done and just sitting above the "fry oil".
It then took quite awhile for our food to be ready and our number to be "recalled". When I went to pick up our order (a total of 5 burgers - two 5 ounce and three 7 ounce, the fries with the two smaller sandwiches were really not much better. We had ordered a basket of fries, also, and these were not hot and fresh (the only way that fries should be served) like the ones that came with our meals back in the summer. This was on a Saturday night over the Thanksgiving weekend and I really believe that the workers were just not being as thorough because the big boss was not there. It is easier to just have a bunch of fries on hand and not continue to drop them in smaller amounts when needed.
Anyways, I should have just taken the basket of fries up and got a refund after we finished our burgers. We should have received our burgers and when the HOT fries were done, they should have been hand carried out to us with a smile and an apology.
I did pick up 3 of their chocolate chip cookies for the boys and they raved about them.
We are coming back to the area in early summer and might return. If so I will explain that I am paying for and expect to receive hot food.
Lastly, their burgers really are very good. Too bad that we received poor service.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.