Stay away. Mistake #1) First, I booked the room online. My dates to visit Port Charlotte had changed. I called the hotel and was informed that because I booked the room online I needed to make the change online. Silly me, thinking I could change my arrival date - I called 10 minutes past the 4:00 p.m. cut-off time. Was charged for the night before my arrival date.
Mistake #2) Checked out a day early and was told I had to use my credit card and not cash to pay. I had indicated on my online/phone reservation that the card was to hold the room and I would be paying cash upon checkout. That made no difference. They also informed me that I would be charged the additional nights that I would not be staying. I called the customer service number and they reassured me I would not be charged the additional nights but would be given an additional charge for checking out early.
If you are used to going to a Fairfield, Courtyard, etc. you will be extremely disappointed. Unfortunately, there weren't any of those in town. I wasn't expecting much coming here and that's exactly what I got. Oh, if you call to book online, they put you through to a 'reward' phone number. They offer you $40 back - in hotel dollars. What a joke. Previous posters were accurate with the surly staff. Stay away!
You definitely get what you pay for here. Nothing, and a lot of hassle.
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