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“Can't control noise” 1 of 5 bubbles
Review of Country Inn & Suites By Carlson, Port Charlotte

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Country Inn & Suites By Carlson, Port Charlotte
Ranked #5 of 8 Hotels in Port Charlotte
Hinton, West Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Can't control noise”
1 of 5 bubbles Reviewed December 30, 2013

Stayed here recently while in town for a funeral. Night before checkout, and before a 14 hr drive, basketball team was checked in and given rooms all the way around me. Needless to say, they were LOUD. Made three calls to front desk for assistance. It took the threat of calling the police for anything to be done about the noise. Finally after 1 am, I was able to get to sleep. Also, when checking out, I informed the front desk "manager" Carlos, about the horrible night as well as the cockroaches found in the tub that morning, and he informed me that he could do nothing about comping my stay. After requesting the name and number for the general manager, he stated that the gm was absolutely unavailable. The stay was horrible and the so called manager Carlos, was extremely rude and very unconcerned about customer satisfaction. I will NEVER stay at this location again and I strongly urge future customers to view rooms prior to booking.

Room Tip: Do not stay here.
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  • Stayed December 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Keira E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrashantCX, Public Relations Manager at Country Inn & Suites By Carlson, Port Charlotte, responded to this review, January 2, 2014
Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for the basketball team who was not quiet during your stay. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again and will be sure to train our staff to better handle these situations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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374 reviews from our community

Traveler rating
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    56
    31
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Myrtle Beach, South Carolina
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
2 of 5 bubbles Reviewed December 27, 2013

We stayed here last year while visiting family for the holidays and it was good. Very clean, rooms were large and well kept.
This time, it was not so much. When first walking into the hotel, the hallways had an "offensive odor", especially on the fourth floor where our room was. Then walking in the room, we were hit with a blast wave of "mildew" type odor. It smelt as though the room hadn't been used or opened in several months. We had to go to Wal Mart to buy an air freshener to "quiet" the smell in the room.
The beds had a dirty look to them, and one of the beds had hair on the sheets. Also, this room was much smaller, and more cramped than the previous room we had.

On the bright-side, the maid was very friendly and always provided plenty of fresh towels and toiletries.

Although we had a good experience last year, the experience we just experienced was enough to make us not go back again while visiting family. We will stay elsewhere as there are several hotels on this exit off of I-75.

Not sure if the ownership changed, or if the management has changed, but this hotel has gone downhill in the past year.

Room Tip: Bring your own air freshener...
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  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrashantCX, Guest Relations Manager at Country Inn & Suites By Carlson, Port Charlotte, responded to this review, December 30, 2013
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We did a thorough inspection of the premises and there is no evidence of mold or mildew within the public areas of the building.

We will be sure to be very proactive in taking care of any odors if they arise in the future and will make sure to do a better job of inspecting our rooms before assigning them in the future. Again, we are very sorry of your experience and hope to make you a happy customer in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williston, South Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 9, 2013

I was in Port Charlotte on a business trip and selected this hotel by the referral of a local. The room was very clean and the beds were very comfortable. The staff went out of the way to make sure I had a pleasant stay. There were more than willing to look up directions and recommend places to eat at. Everyone was very friendly, I will recommend this hotel to all of my co-workers.

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amber R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
78 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed December 1, 2013 via mobile

Stayed 2 nites to visit friends! Never stayed at a Carlson hotel. Before and was impressed! Nice homey lobby with complimentary coffees and teas 24/7! The rooms were clean and comfortable and the staff very accommodating!
Its off the beaten path but central to restaurants and stores!
Will stay again if the opportunity arises!

Stayed December 2013, traveled with friends
Helpful?
Thank daytripper0852
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 24, 2013

This hotel is plain out amazing. The management is was very nice. When i checked inn it was the quickest one. The rooms were spacious and the beds was were really comfortable. The bathroom was really nice. Waking up to a cup of coffee was just the only thing they had. They have china plates, a large variety of breakfast. The TV's were all crystal clear, the pool was amazing. The price was just the right price. Just choose this hotel, you wont regret it.

  • Stayed November 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Victor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 bubbles Reviewed October 9, 2013

This hotel provided a friendly staff, a clean modern room and an excellent and varying breakfast every morning. We enjoyed the pool and the business center was sufficient and convenient for doing work. They offer all of this at a generous rate. I think they could raise their prices for all that they offer, but I hope that they don't because we may have the opportunity to stay here again in a few months.

Stayed January 2013, traveled with family
Helpful?
Thank forpizza02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed October 8, 2013

Chose this hotel as a one stopover to attend sporting event in Punta Gorda. Location wasn't easy to find. We didn't have sat nav and completely missed turn off. The pool was in the parking lot and the road was very busy & therefore very noisy. Reception staff weren't very helpful. Room was ok but not as big as I would have expected. Although is was clean. Breakfast was little choice.

  • Stayed April 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank sgw0505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrashantCX, Manager at Country Inn & Suites By Carlson, Port Charlotte, responded to this review, October 10, 2013
I am so sorry that you did not enjoy your experience at the hotel. I will personally speak with the staff to ensure that our best foot is put forward when interacting with all of our guests and future guests. If you come back into the area and would like to give us a second chance, we will be glad to give you a complimentary upgrade to a suite for your troubles. Sorry again, and hope you have a blessed day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Port Charlotte

Property: Country Inn & Suites By Carlson, Port Charlotte
Address: 24244 Corporate Ct, Port Charlotte, FL 33954-2823
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Port Charlotte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
#6 Family Hotel in Port Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Port Charlotte 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Country Inn & Suites Port Charlotte provides clean, comfortable, and reasonably priced guest rooms & suites year round. We provide a complimentary hot and healthy breakfast every morning that consists of fresh scrambled eggs made from real eggs, biscuits, gravy, sausage, muffins, danishes, fruits, coffee, juice, and much more! ... more   less 
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Also Known As:
Country Inn And Suites Port Charlotte
Country Inn & Suites Port Charlotte Hotel Port Charlotte

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