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“Nicole at the front desk made our stay the best!”

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Hilton Garden Inn Jacksonville / Ponte Vedra
Certificate of Excellence
Hilton Head Island
Level 6 Contributor
175 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Nicole at the front desk made our stay the best!”
Reviewed May 11, 2013

My wife and I can not say enough how valuable Nicole was to our stay. She rocks!!
The hotel and our room were beautiful and a wonderful spot to stay.
We would love to come back soon and probably will.
How many hotels front desk say "welcome home when you return in the evening"
Everyone especially Nicole made us feel very special!
Carl and Kathy Sengstock

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HiltonheadIslandCarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, May 14, 2013
Dear Carl and Kathy Sengstock,
Thank you very much for your glowing review, especially for the kind words about Nicole and the staff. She does indeed "rock!" Our staff will be very happy to read your review when it is posted near their breakroom. We all look forward to your return and another chance to say, "welcome home."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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763 reviews from our community

Traveler rating
    474
    192
    64
    17
    16
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231
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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  • Any
English first
Stamford, United States
1 review
Reviewed May 11, 2013

Have stayed at this location before and been pleased. Property has done many upgrades to the lobby and it looks great. Rooms are lacking. Hope they manage to get it back to where it needs to be. For $179 a night it wasn't worth the money.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Victoria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, May 15, 2013
Dear Victoria G,
I deeply apologize for your disappointing stay with us. We want no guests to feel as you do, but it is particularly concerning because of your loyalty to us. Please note that we are indeed addressing upgrades all over the hotel, and hope to change your disappointment to a "wow" when you next return. All that said, I would like to extend our Satisfaction Promise to you. "We promise to do whatever it takes to ensure you're satisfied, or you don't pay. You can count on us. GUARANTEED™." Please contact me to discuss further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Talladega, United States
1 review
Reviewed May 2, 2013

My wife and I were forced to stay in a room INFESTED with mold. When asked to be moved, we were given a can of Febreeze!! We both left the hotel with severe headaches and breathing difficulties. I was forced to take breathing treatments upon returning home!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Thad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, May 15, 2013
Dear Thad M.,

Thank you for taking the time to write a review. Without feedback from our guests, we cannot improve. I can’t apologize enough for the problems that occurred during your stay with us. We pride ourselves in providing the greatest customer experiences – each day, every time, and I am truly sorry that we failed you. Please be assured that I will thoroughly review the situation and room and make whatever changes are necessary to ensure future guests are not similarly inconvenienced.

I hope you receive the adjustments we made to your account as a sign of our commitment to you and the experience you had with us. If I can be of any assistance to you in the future feel free to contact me directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berthoud, Colorado
Level 6 Contributor
152 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed April 28, 2013

I was at a conference and there were no rooms at the Marriott where the meetings were, so this was the best alternative. Did I luck out, 2 blocks from the Sawgrass and the rooms are large, clean and well thought out. Staff was great and I will stay here on all future visits to the area.

Room Tip: Ask for a room with a view of the golf course!
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnLongmont_CO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, April 29, 2013
Dear johnLongmont_CO,
We appreciate your review and planned return to our hotel. If there is anything special that we can do to ensure the success of your stay, please do not hesitate to let me or the front desk agents know. We look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, United States
1 review
Reviewed April 25, 2013

Rooms smelled so bad you could barely breathe when you walked into them (we were in two before we accepted, reluctantly, the third one) and only did so because we had to be at a wedding. Very few choices in the Ponte Vedra area to stay, besides the Marriott, but wedding guests stayed at the Hilton Garden Inn, otherwise we would have left immediately.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, April 29, 2013
Dear James B.,
We sincerely apologize for any problems you experienced during your stay with us and truly appreciate your bringing it to our attention. We pride ourselves in providing the greatest customer experiences – each day, every time, and I am truly sorry that we failed you. Please be assured that after a thorough review we will make whatever changes are necessary to ensure future guests are not similarly inconvenienced.

At Hilton Garden Inns “We promise to do whatever it takes to ensure you’re satisfied, or you don’t pay. You can count on us. GUARANTEED.” Please feel free to contact me directly at the hotel if I can assist you in any way.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, GA
Level 5 Contributor
75 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 18, 2013 via mobile

Stayed here for 7 nights and loved it. The rooms are suites, with large living area and nice sized bath and bedroom. I could sleep late while hubby worked in the other room. The hotel is directly across the street from sawgrass golf course and there are many good restaurants nearby. Breakfast was good and varied. Mulligans pub is connected to the hotel. They have good bar food and happy hour from 3 to 9. Love this hotel. Will definitely come back here.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaisyRoswell_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, April 19, 2013
Dear DaisyRoswell_GA,
It is wonderful to hear praises from guests who've enjoyed a their stay with us. We appreciate your taking the time to write your review and look forward to seeing you when you "definitely come back here."
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia
Level 6 Contributor
503 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed April 17, 2013

Tough it's going through some modernization I found this hotel clean and up to normal HGI standards. The staff were very friendly indeed , we had some meetings at another location and they happily ran us backwards and forwards between hotels in the shuttle bus any time we asked. They have an Irish bar as part of the complex that is there food and breakfast area , it was very lively when I arrived on Sunday afternoon

Room Tip: Some of the rooms are directly across from the elevators , avoid these if you can
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bvlynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, April 18, 2013
Dear bvlynch,
Thank you for writing a flattering review of our hotel. We always enjoy hearing from guests, especially when they've enjoyed their stays, and hopefully we'll get a chance to be of service to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jacksonville / Ponte Vedra

Property: Hilton Garden Inn Jacksonville / Ponte Vedra
Address: 45 Pga Tour Blvd, Ponte Vedra Beach, FL 32082-3081
Phone Number:
Location: United States > Florida > Ponte Vedra Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Ponte Vedra Beach
#2 Business Hotel in Ponte Vedra Beach
#3 Romantic Hotel in Ponte Vedra Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jacksonville / Ponte Vedra 3*
Number of rooms: 127
Official Description (provided by the hotel):
Located at the entrance of renowned TPC Sawgrass, minutes from beautiful northeast Florida beaches, the award-winning Hilton Garden Inn in Ponte Vedra Beach offers a unique boutique hotel experience with all the amenities and service you expect from a Hilton hotel. Of our 127 large rooms, 61 are suites, some with jetted tubs. Our unrivaled location in the middle of Florida's First Coast of Golf ensures that we're a golfer's haven, but there's plenty more for our guests to enjoy off the links. Several outstanding restaurants, a spa, and a large variety of upscale shops are within a few minutes' walk in Sawgrass Village. If you're in the mood to explore, stroll the beach at Mickler's Landing, hike Guana River State Park by trail or by kayak, or charter a boat for some offshore fishing at nearby Mayport Naval Station or Vilano Beach. Of course, you don't have to leave our northeast Florida Beaches Area hotel to find something to do. Start your day with our breakfast buffet or your own cooked-to-order breakfast. Take a refreshing dip in our heated outdoor pool or a soak in our heated spa. Get your heart pumping in the complimentary fitness center, or relax by the fireplace in the lobby library with a good book. Complimentary high speed wireless Internet is available throughout the hotel, including the business center. If you're planning a business meeting, conference, a beach wedding or social event, the Hilton Garden Inn can accommodate groups of up to 100 guests in more than 1900 square feet of configurable indoor and outdoor meeting space. Whether it's a golf vacation, a romantic Florida getaway, business travel, or a social event, the Hilton Garden Inn in Jacksonville/Ponte Vedra is your ideal destination. ... more   less 
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Also Known As:
Hilton Garden Inn Jacksonville / Ponte Vedra Hotel Ponte Vedra Beach
Hilton Ponte Vedra Beach
Ponte Vedra Beach Hilton
Hilton Garden Inn Ponte Vedra

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