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“Great Rooms and Very Well Kept” 4 of 5 bubbles
Review of Hilton Garden Inn Jacksonville / Ponte Vedra

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Hilton Garden Inn Jacksonville / Ponte Vedra
Certificate of Excellence
Berthoud, Colorado
Level Contributor
130 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Great Rooms and Very Well Kept”
4 of 5 bubbles Reviewed April 28, 2013

I was at a conference and there were no rooms at the Marriott where the meetings were, so this was the best alternative. Did I luck out, 2 blocks from the Sawgrass and the rooms are large, clean and well thought out. Staff was great and I will stay here on all future visits to the area.

Room Tip: Ask for a room with a view of the golf course!
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank johnLongmont_CO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, April 29, 2013
Dear johnLongmont_CO,
We appreciate your review and planned return to our hotel. If there is anything special that we can do to ensure the success of your stay, please do not hesitate to let me or the front desk agents know. We look forward to your return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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697 reviews from our community

Traveler rating
    429
    179
    59
    15
    15
See reviews for
208
192
46
169
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Orlando, United States
1 review
1 of 5 bubbles Reviewed April 25, 2013

Rooms smelled so bad you could barely breathe when you walked into them (we were in two before we accepted, reluctantly, the third one) and only did so because we had to be at a wedding. Very few choices in the Ponte Vedra area to stay, besides the Marriott, but wedding guests stayed at the Hilton Garden Inn, otherwise we would have left immediately.

  • Stayed April 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, April 29, 2013
Dear James B.,
We sincerely apologize for any problems you experienced during your stay with us and truly appreciate your bringing it to our attention. We pride ourselves in providing the greatest customer experiences – each day, every time, and I am truly sorry that we failed you. Please be assured that after a thorough review we will make whatever changes are necessary to ensure future guests are not similarly inconvenienced.

At Hilton Garden Inns “We promise to do whatever it takes to ensure you’re satisfied, or you don’t pay. You can count on us. GUARANTEED.” Please feel free to contact me directly at the hotel if I can assist you in any way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, GA
Level Contributor
75 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed April 18, 2013 via mobile

Stayed here for 7 nights and loved it. The rooms are suites, with large living area and nice sized bath and bedroom. I could sleep late while hubby worked in the other room. The hotel is directly across the street from sawgrass golf course and there are many good restaurants nearby. Breakfast was good and varied. Mulligans pub is connected to the hotel. They have good bar food and happy hour from 3 to 9. Love this hotel. Will definitely come back here.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DaisyRoswell_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, April 19, 2013
Dear DaisyRoswell_GA,
It is wonderful to hear praises from guests who've enjoyed a their stay with us. We appreciate your taking the time to write your review and look forward to seeing you when you "definitely come back here."
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia
Level Contributor
447 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 bubbles Reviewed April 17, 2013

Tough it's going through some modernization I found this hotel clean and up to normal HGI standards. The staff were very friendly indeed , we had some meetings at another location and they happily ran us backwards and forwards between hotels in the shuttle bus any time we asked. They have an Irish bar as part of the complex that is there food and breakfast area , it was very lively when I arrived on Sunday afternoon

Room Tip: Some of the rooms are directly across from the elevators , avoid these if you can
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bvlynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, April 18, 2013
Dear bvlynch,
Thank you for writing a flattering review of our hotel. We always enjoy hearing from guests, especially when they've enjoyed their stays, and hopefully we'll get a chance to be of service to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Level Contributor
240 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 458 helpful votes
4 of 5 bubbles Reviewed April 14, 2013

Again, this is a great location if you want to play TPC Sawgrass and the other coursed in PVB. The collocated shopping center is undergoing some major construction, but that does not seem to bother getting in and out of this hotel. Clean rooms, good service and great rates. It is always a pleasure to stay here and now that we have bought a place in PVB, we will make sure that our long-term guests stay here.

  • Stayed January 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank philly099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, April 15, 2013
Dear Philly099,
Thanks for the great review - again! Its been great having you as our guest and are glad you'll now be a neighbor. We look forward to seeing you and your friends and family members when they come to visit you here in our/your little piece of northeast Florida paradise.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
georgia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 13, 2013

I am in Ponte Vedra on a regular basis every three months and I return to this hotel because of the consistent care, friendly help, maintained rooms, and what you would expect from a Hilton as I am a Hilton Honors member and have been to quite a number of them

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chriseconway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, April 15, 2013
Dear chriseconway,
Thank you very much, not only for your excellent review, but even more importatnly for your loyalty. We do sincerely appreciate your regular business and if there is anything we can do to "wow" you, please let us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
5 of 5 bubbles Reviewed April 12, 2013

I highly recommend the Hilton Garden Inn Jacksonville/Ponte Vedra to anyone looking for a hotel that provides outstanding customer service!

I would like to recognize and commend the excellent customer service provided by Anna Washington, Director of Sales in booking of the hotel rooms and her team during our Golf Tournament on April 7th-10th, 2013 at TPC Sawgrass. Our guests checking in for the tournament were greeted with a smile and we are here to accommodate you "attitude" by Jeanette Perry, Sioby Wiggins and Debi Jorgensen. We had excellent shuttle service provided by Nicole Eady back and forth from TPC Sawgrass Clubhouse. Thank you for an wonderful stay! Angela Gilbert

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Angela G G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, Director of Sales at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, April 15, 2013
Dear Angela,
What a wonderful review and how kind of you to write it. You even spelled everyone's name correctly! They will all be so pleased. It was a pleasure having your group with us again this year. Please let us know whenever I can be of service to you again.

Sincerely,
Anna Washington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jacksonville / Ponte Vedra

Property: Hilton Garden Inn Jacksonville / Ponte Vedra
Address: 45 PGA Tour Blvd, Ponte Vedra Beach, FL 32082
Phone Number:
Location: United States > Florida > Ponte Vedra Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Ponte Vedra Beach
#2 Family Hotel in Ponte Vedra Beach
#3 Romantic Hotel in Ponte Vedra Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jacksonville / Ponte Vedra 3*
Number of rooms: 127
Official Description (provided by the hotel):
Located at the entrance of renowned TPC Sawgrass, minutes from beautiful northeast Florida beaches, the award-winning Hilton Garden Inn in Ponte Vedra Beach offers a unique boutique hotel experience with all the amenities and service you expect from a Hilton hotel. Of our 127 large rooms, 61 are suites, some with jetted tubs. Our unrivaled location in the middle of Florida's First Coast of Golf ensures that we're a golfer's haven, but there's plenty more for our guests to enjoy off the links. Several outstanding restaurants, a spa, and a large variety of upscale shops are within a few minutes' walk in Sawgrass Village. If you're in the mood to explore, stroll the beach at Mickler's Landing, hike Guana River State Park by trail or by kayak, or charter a boat for some offshore fishing at nearby Mayport Naval Station or Vilano Beach. Of course, you don't have to leave our northeast Florida Beaches Area hotel to find something to do. Start your day with our breakfast buffet or your own cooked-to-order breakfast. Take a refreshing dip in our heated outdoor pool or a soak in our heated spa. Get your heart pumping in the complimentary fitness center, or relax by the fireplace in the lobby library with a good book. Complimentary high speed wireless Internet is available throughout the hotel, including the business center. If you're planning a business meeting, conference, a beach wedding or social event, the Hilton Garden Inn can accommodate groups of up to 100 guests in more than 1900 square feet of configurable indoor and outdoor meeting space. Whether it's a golf vacation, a romantic Florida getaway, business travel, or a social event, the Hilton Garden Inn in Jacksonville/Ponte Vedra is your ideal destination. ... more   less 
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Also Known As:
Hilton Garden Inn Jacksonville / Ponte Vedra Hotel Ponte Vedra Beach
Hilton Ponte Vedra Beach
Ponte Vedra Beach Hilton
Hilton Garden Inn Ponte Vedra

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