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“Nice, quiet, clean place to stay, close to great food and golf”

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Hilton Garden Inn Jacksonville / Ponte Vedra
Certificate of Excellence
Ponte Vedra Beach, Florida
Level 6 Contributor
253 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 479 helpful votes
“Nice, quiet, clean place to stay, close to great food and golf”
Reviewed August 28, 2012

It is a Hilton Garden Inn, so it is going to be clean and comfortable. After a long day, it is nice to get some cookies and coffee to take to the room. The rooms are always comfortable... and maybe I am always just so tired, but they seem pretty quiet to me. I love that you can walk to the Aqua Grill to eat and the CVS and Publix in walking distance is a plus. But the big plus is that you are so close to some of the finest golf courses around. Enjoy yourself, stop in one time, you will keep coming back.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank philly099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, August 30, 2012
Dear Philly099,

Thank you very much for your excellent review. Your compliments carry even more weight because you are a seasoned road warrior and reviewer. We always try to ensure each guest has a positive experience at our hotel, and it is gratifying to know that our efforts are appreciated. We will share your kind comments with our staff.
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759 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Philadelphia, Pennsylvania
Level 5 Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 24, 2012 via mobile

We had another wonderful stay at the Hilton. We stayed for 2 nights with a fabulous rate that included breakfast. Everyone couldn't have been nicer. The front desk was so accommodating ( and oh those complementary cookies and Starbucks coffee). The room was clean and well equipped...free wi-fi and parking. The breakfasts were soo wonderful and our server was the sweetest. She had coffee ready for our grandmother just the way she liked it (without even asking). What a relaxing stay. We will definitely return.

Stayed August 2012, traveled with family
Helpful?
Thank lumkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, August 27, 2012
Dear Lumkim,

We are very pleased that you chose to stay with us again and that you enjoyed your stay. Thank you very much for your thoughtful review. We look forward to seeing you again!
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Fort Mill, South Carolina
Level 6 Contributor
245 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed August 23, 2012

We stayed at the Ponte Vedre Hilton Garden Inn at the last minute - the weather was bad, and we couldn't make it up to our earlier destination which would have been Jekyll Island. since this was a last minte stay, I used points to book the room. We had a wonderful one-bedroom king suite for the same number of points as we would have used for a simple room. The suite was large, spacious and well appointed. The bed was extremely comfortable. We enjoyed the breakfast in the hotel's restaurant on the second floor. Every person on staff that we enountered was pleasant and helpful. They directed us to a wonderful restaurant (Aqua Grill.) I told several people there that I thought the hotel was as comfortable and well appointed as most Hiltons we've stayed at. We had a short stay - but a very satsifying one. If we are back in the area, we would certainly stay here again.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank nancyolah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, August 24, 2012
Dear Nancyolah,

Thank you very much for taking the time to write a review of our hotel. Rough weather has been a regular occurance here lately. We are glad you decided not to try to travel in it and that you stayed with us. Your thoughtful and complimentary comments are greatly appreciated. Our entire team takes pride is providing just the kind of experience you described. You review will be printed and posted where all the staff can see.
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Inverness, Illinois
Level 6 Contributor
310 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed August 22, 2012

We arrived late, tired and irritable. The staff checked us in quickly and with a smile. They asked what kind of room we wanted and gave us a beautiful king suite with private bedroom and balcony on the top floor away from all of the noise. The lobby and all public areas were spotless. The room appeared to be newly decorated. The bed (could be adjusted for softness), pillows and bathroom were all great. They serve Starbucks coffee and Tazo tea all day for free in the lobby plus delicious cookies in the afternoon. The pool was little and in the middle of a parking lot, but done nicely.The workout facility was very well appointed. One of the two nights we were there we returned to the room late in the day to find that it had not received maid service. Why this happened is a mystery. However, the Executive housekeeper came up herself and was personally appalled. She and another woman cleaned the room and kept apologizing. They were so gracious that instead of us having a bad impression of the hotel, we in fact were impressed with the service. Sometimes bad things happen, it's how they get fixed that can make all of the difference in how you feel about the place. The hotel is centrally located to the beach, restaurants and shopping. However, it is in the middle of a parking lot which takes away from the ambiance. Perhaps this is why it was so reasonably priced. Regardless,we would go back and recommend it. For breakfast there is a great little restaurant across the parking lot called, "Elizabeth's Place". Good food, well priced, great service.

I would like to give a shout out to Eddie (a.k.a. Trey) at the Budget rent a car at Jacksonville Airport. We had a reservation with Thrifty but there were issues with our reservation. We got frustrated with Thrifty's lack of customer service and went over to Budget. Eddie took very good care of us.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TwoGrays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, August 24, 2012
Thank you for your kind review. And we appreciate your generous attitude with regards to your room being cleaned. Miss Celeste is indeed an exceptional Executive Housekeeper and would necessarily be dismayed at the condition of your room. We are very glad that your overall experience turned out to be so positive, and we look forward to having you as our guests again.
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Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 15, 2012

6 families stayed at this hotel for a recent family wedding. We were one of the first to arrive about 2 pm. We were told our suite was ready and given our key. Upon arriving at the room we found it was still occupied. Back down to the desk to get this issue cleared up. The former occupant left but we had to wait almost another hour for the room to be cleaned.

My daughter and her family arrived around 4 and were told that their room was not ready yet. Check in time is supposed to be 3 pm.

We had booked a 2 room suite with twin queen beds in the bedroom. Apparently there are only 2 suites like this in the hotel. It appears the suites were put together as an afterthought. The sitting room was large, but sparsely furnished with only a sofa and 1 chair. There was a big open area with no furniture. There was seating for only 4 people in the sitting room. There were no windows in the sitting room, and the suite had two doors to the hallway - one for the sitting room and one for the bedroom. This further indicates that the sitting room was at one time a storage closet. Our room key only worked on the bedroom door.

There was no door separating the sitting room from the bedroom. When you came out of the shower you were standing directly in line with the doorway to the sitting room. No privacy from guests that may be visiting.

There were two telephones in the bedroom - one at the desk and one bedside,but there was no telephone in the sitting room. If you received a phone call you had to run into the bedroom to answer the phone. Poor planning. Whoever designed these two suites just cobbled something together without much thought as to functionality. My daughter and my sister both had 2 room suites with king beds and they appeared have been designed from the ground up when the hotel was built and they were much better layed out.

The rooms were clean and the beds were comfortable.

The hotel staff was very friendly and helpful and tried to resolve our issues, but some were just not readily solveable until the hotel makes some major changes to the suites.

Breakfast in the second floor dining room was excellent. There is a $10 charge for the breakfast buffett, but we recieved complementary coupons because of the problems we had with our room.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank captjim3631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cooper City, Florida
Level 6 Contributor
366 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed August 12, 2012

This is an affordable hotel close to shopping, dining and the beach. My room was very comfortable, and it was a nice surprise not to have the typical window air conditioners that are in most HGI's. This has regular central air! There is a restaurant/pub on site and a number of other good restaurants within walking distance. You can also walk to bouitique shops and a grocery store. Public beach access is a 5 minute drive. If you drive another 5 minutes you can go to Guana River State Park, which has public beach access in a natural setting. Golf opportunities abound, as this hotel is right outside of PGA Sawgrass and close to a number of other courses. I was here for a combination of business and pleasure, and this hotel is great for both.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caryon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, August 13, 2012
Dear Caryon1,

Thank you very much for your outstanding review. Yours is especially valuable to us, not just because you commented on so many of the offerings we feel make this hotel special, but also because you are a seasoned reviewer. We are very pleased that you enjoyed your stay in our hotel, and we look forward to welcoming you back in the future. In the meantime, safe travels, Caryon1.
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Youngstown, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 3, 2012

We were there on business, and everything ran very smoothly. The staff, location, and sleeping rooms were great! They had an Irish pub right there on property that you grab dinner, as well as surrounding restaurants in walking distance. Cook to order breakfast in the morning - which worked great for our group. Very clean. very nice. If you are a golfer, the hotel borders TPC Sawgrass. I would highly recommend it!

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lovestheocean12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, August 6, 2012
Dear Lovestheocean12,

Thank you very much for taking the time to write a review, and with such glowing accolades! We are very pleased that you and your group enjoyed your stay, and it is very encouraging to the HGI PVB team members to hear positive feedback. Your review will be posted for all of them to see.

Again, thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jacksonville / Ponte Vedra

Property: Hilton Garden Inn Jacksonville / Ponte Vedra
Address: 45 Pga Tour Blvd, Ponte Vedra Beach, FL 32082-3081
Phone Number:
Location: United States > Florida > Ponte Vedra Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Ponte Vedra Beach
#2 Business Hotel in Ponte Vedra Beach
#3 Romantic Hotel in Ponte Vedra Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jacksonville / Ponte Vedra 3*
Number of rooms: 127
Official Description (provided by the hotel):
Located at the entrance of renowned TPC Sawgrass, minutes from beautiful northeast Florida beaches, the award-winning Hilton Garden Inn in Ponte Vedra Beach offers a unique boutique hotel experience with all the amenities and service you expect from a Hilton hotel. Of our 127 large rooms, 61 are suites, some with jetted tubs. Our unrivaled location in the middle of Florida's First Coast of Golf ensures that we're a golfer's haven, but there's plenty more for our guests to enjoy off the links. Several outstanding restaurants, a spa, and a large variety of upscale shops are within a few minutes' walk in Sawgrass Village. If you're in the mood to explore, stroll the beach at Mickler's Landing, hike Guana River State Park by trail or by kayak, or charter a boat for some offshore fishing at nearby Mayport Naval Station or Vilano Beach. Of course, you don't have to leave our northeast Florida Beaches Area hotel to find something to do. Start your day with our breakfast buffet or your own cooked-to-order breakfast. Take a refreshing dip in our heated outdoor pool or a soak in our heated spa. Get your heart pumping in the complimentary fitness center, or relax by the fireplace in the lobby library with a good book. Complimentary high speed wireless Internet is available throughout the hotel, including the business center. If you're planning a business meeting, conference, a beach wedding or social event, the Hilton Garden Inn can accommodate groups of up to 100 guests in more than 1900 square feet of configurable indoor and outdoor meeting space. Whether it's a golf vacation, a romantic Florida getaway, business travel, or a social event, the Hilton Garden Inn in Jacksonville/Ponte Vedra is your ideal destination. ... more   less 
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Also Known As:
Hilton Garden Inn Jacksonville / Ponte Vedra Hotel Ponte Vedra Beach
Hilton Ponte Vedra Beach
Ponte Vedra Beach Hilton
Hilton Garden Inn Ponte Vedra

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