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“what has happened to the wyndham client service????????????”

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Wyndham Royal Vista
Ranked #9 of 38 Hotels in Pompano Beach
GreenLeadersSilver level
oklahoma
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“what has happened to the wyndham client service????????????”
Reviewed October 5, 2010

we have enjoyed staying in the royal vista for several years and felt that the staff truly valued our business... this trip however indicated that a major change in management or philosophy has been inititated... our experience is best described as inexcusable... a cluster of incompetent individuals who have not been trained properly and have no concept in making their visitor feel important.. Instead of a relaxing short trip to the beach... we had a series of frustrating screw ups that could have and should have been avoided.... and the blame is employees who were improperly trained..> Shame on you wynham for your claim to be sooooo customer friendly... how about a four hour check in wait???? without as much of a sorry or an honest assessment of where we were... but to hear... they are cleaning your room ..please wait for ten minutes.. then an hour later to hear the same.... Totally an embarrasment to the organization...
then we were locked out our keys did not work.. three trips down to customer service... an hour later... they finally discovered Houston we have a problem and called service to figure out how to open the door... all the while there were two manager and three others smiling at the front desk ..never offering to come up to make sure the problem was fixed.
IF anyone wants to buy a very cheap timeshare with wyndham... contact me... I am done... done... done...

  • Stayed October 2010, traveled as a couple
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Helpful?
9 Thank kando121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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272 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
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English first
Lancaster, Pennsylvania
1 review
Reviewed September 29, 2010

My new gorgeous and stunning wife and I chose this resort for our honeymoon and could not be happier! The resort grounds are clean, the pools are clean, and most importantly the rooms are clean. Our room was a very spacious 1 BR deluxe. It was huge. Washer/Dryer, Jacuzzi, 2 full bathrooms, full size fridge, an awesome kitchen w/marble countertops, 2 TVs and very comfy king-size bed. There is a free "internet lounge" available in lobby that came in handy for checking local menus, directions, activities, etc. My breathtaking new wife took advantage of the well equipped fitness room that was situated with an ocean view. The beach itself is very nice, however beach chairs are not provided, they must be rented. Of course there are plenty of lounge chairs available for free up by either of the three pools. There is also a Tiki Bar by one of the pools that serves drinks and such. The parking is free and easy to access. We found the staff to be helpful, friendly, and accomodating. There is plenty to do, eat, and see nearby however our rental car was a necessity as we like to explore. Our only issue would be that they have a "Market Deli" on the resort grounds that had very minimal hours, however when open provides good food and necessities. Overall we would give this resort a big thumbs up and would recommend it to anyone!

P.S. My final complaint is that we had to leave.

  • Stayed September 2010, traveled as a couple
    • Value
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Helpful?
Thank redskinoscar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eldorado, Illinois
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 20, 2010

Staff is excellent. The way the layout of the grounds of the resort and immediate access to the beach/ocean is perfect. Decor and improvements made here since our last visit just a few years ago is really nice.
The Wyndham sister resorts are very close by with more extended amenities, such as massage.
Sand volleyball court right on the beach just 15 feet from the resort, and just a few yards from the ocean.
Three swimming pools.
The weather during our visit was also ideal.

  • Stayed August 2010, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank steveshults
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ny
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 24, 2010

Our one bedroom was so spacious and beautiful. There was also a washer and dryer in the room. Immaculately maintained. Pools were just as great as well as the beach. Only about 10 minutes away was Fort Lauderdale by the Sea. What a beautiful beach and restaurant area. We ate at Bubba Gump and recommend this place for its food and atmosphere. Antony's Pizzeria also had delicious food. Would stay here again. Try out the spa treatment also. Was very happy with the demonstration and bought some items here.

  • Stayed May 2010, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank susiestaten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belton, Missouri
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 1, 2010

We stayed here 5 nights in April using a family members timeshare. It's right next to the beach, easy access to 2 pools, hot tub and the ocean.
First the good things - recently remodeled rooms, pretty good views of the ocean if you're on the correct side of the building. Clean and quite grounds. Easy parking, covered garage. Staff very helpful and friendly. Free Wi-Fi internet in all rooms. Loved the full kitchen, wrap-around porch. Have a little bar between the pools and ocean (qutie expensive though).
Negatives - one day the pool heater was left on, 87 degree day with the swimming pool heated to 94 degrees - maintenance used infared thermometer to check the temp. Several nights had intermittent, loud siren noise in our room, was told it was the wind blowing over the metal railings of the porches...quite loud, kept us up late a couple nights...sounded like a hurricane warning siren or something. They did not have any box fans or noise machines or anything to drown out the noise. Both bathrooms in our unit had one switch which operated the fan and light, would have been nice to have them seperate (made middle of the night pee loud every night). Although we had beach access, you had to the rent chairs and umbrellas...only towels were provided.

  • Stayed April 2010, traveled as a couple
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Helpful?
2 Thank AM_Mayhem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianola, Iowa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 12, 2010

Ocean View is NO big deal if the ocean wind is howling out of the east!!!!. The front desk staff is great and other resort staff members are great and very helpful. Not many activities, one can play bingo for a straw hat!!!. The eatery has banker's hours, plus not much else. The Tiki Hut is great and my advice to those waiting to check in, go down to the Tiki Bar and have a drink. NO TV in the waiting are by check in. Plus the TV's in the Rooms must have been put in right after black and white succumbed to color sets.

  • Stayed February 2010, traveled with friends
    • Value
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Helpful?
2 Thank Hawkwetz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utica, New York
Level Contributor
154 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed March 28, 2010

We rented a unit at this property for two weeks through a Wyndham timeshare owner. The one bedroom, two bath condo w/ kitchen was on the fourth floor with oceanview. This is a very well-run property.......professional and friendly staff, attractive and very clean inside and out, etc. Covered parking. Nice pools and the beach is wonderful. NOTE: Expect to have the concierge try to coerce you into attending a timeshare presentation and, if you attend, expect a hard sell on these extremely poor investments. (See www.clarkhoward.com regarding buying timeshares.)

  • Stayed March 2010, traveled as a couple
    • Value
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Helpful?
1 Thank Sandylaneguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Royal Vista

Property: Wyndham Royal Vista
Address: 1110 S Ocean Blvd, Pompano Beach, FL 33062-6607 (Formerly Fairfield Royal Vista)
Phone Number:
Location: United States > Florida > Broward County > Pompano Beach
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool
Hotel Style:
#2 Green Hotel in Pompano Beach
#4 Romantic Hotel in Pompano Beach
#5 Top resorts Hotel in Pompano Beach
#7 On the Beach Hotel in Pompano Beach
#8 Family Hotel in Pompano Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Wyndham Royal Vista 4*
Number of rooms: 80
Reservation Options:
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Also Known As:
Wyndham Royal Vista Hotel Pompano Beach
Wyndham Hotel Pompano Beach
Wyndham Pompano Beach
Pompano Beach Wyndham
Fairfield Royal Vista Pompano

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