we have enjoyed staying in the royal vista for several years and felt that the staff truly valued our business... this trip however indicated that a major change in management or philosophy has been inititated... our experience is best described as inexcusable... a cluster of incompetent individuals who have not been trained properly and have no concept in making their visitor feel important.. Instead of a relaxing short trip to the beach... we had a series of frustrating screw ups that could have and should have been avoided.... and the blame is employees who were improperly trained..> Shame on you wynham for your claim to be sooooo customer friendly... how about a four hour check in wait???? without as much of a sorry or an honest assessment of where we were... but to hear... they are cleaning your room ..please wait for ten minutes.. then an hour later to hear the same.... Totally an embarrasment to the organization...
then we were locked out our keys did not work.. three trips down to customer service... an hour later... they finally discovered Houston we have a problem and called service to figure out how to open the door... all the while there were two manager and three others smiling at the front desk ..never offering to come up to make sure the problem was fixed.
IF anyone wants to buy a very cheap timeshare with wyndham... contact me... I am done... done... done...
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- Also Known As:
- Wyndham Royal Vista Hotel Pompano Beach
- Wyndham Hotel Pompano Beach
- Wyndham Pompano Beach
- Pompano Beach Wyndham
- Fairfield Royal Vista Pompano