After making a reservation in the morning and telling the clerk that we would arrive after 5 PM but before dark, we were shocked to arrive and find the office closed and no packet for us. Several packets for "late arrivals" were in a box outside the office. A sign provided a phone number to call for problems, but a message said they had unusually heavy volume. Someone finally answered the phone about 20 minutes after we arrived. My wife also called, but selected maintenance needs and a worker came out of the office to assist her. He had no idea about reservations, but was helpful in getting our RV parked after we were advised about our reserved space.
The RV Park was very run down and had very few customers, but we were located in a difficult spot to back into despite the park having several pull through spots. We will never stay in an Encore associated RV park after this experience.More
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