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6 - 11 of 56 reviews
Reviewed June 24, 2018

Campground is very old and sites are VERY small. We had to search for an hour to find the sewer hook up. There was an old suitcase laying nearby. The pool looked ok and there was a nice pool table under the gazebo. The staff was very friendly, however that in and of itself is not enough to convince me to stay again.

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Andrea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2018

Would not recommend...poorly kept and sites are seriously lacking. Sewer not in ideal spot for dumping, and couldn't even find the sewer on one spot. Some people in the campground were sketchy. Did not feel safe.

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank beklehnerz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2018

This is basically a parking lot with RV pads on it.. very few trees and dumpy looking. There was a shack a few spaces down that i believe a family lives in. There is an 8' wall and i could hear loud voices all night long coming from a warehouse area. I will not stay here again. The sewer hookup was on the opposite side of the water and electric hookup?? Security gates opened automatically for anyone. I did not feel safe here.

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank neilnj2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EncoreThousandTrails, Guest Relations Manager at Highland Woods RV Resort, responded to this reviewResponded May 23, 2018

Dear neilnj2018,

Thank you for your review of Highland Woods RV Resort.

We regret our grounds and facilities did not meet your expectations.

Our guests are very important to us and our staff does their best to try and accommodate any concerns. We always strive to provide a great customer experience for our guests, so feedback like yours will certainly be shared with our on-site team.

We apologize for any inconveniences. Thank you for being a valued guest.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2018

Fairly disappointed given expericences at other Encore properties. Run-down, not secure, and close to the railroad tracks. It provided a place to park the camper for a weekend event but wouldn’t plan on spending time here otherwise.

Date of stay: April 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kmregan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EncoreThousandTrails, Guest Relations Manager at Highland Woods RV Resort, responded to this reviewResponded May 4, 2018

Dear kmregan,

Thanks for your review regarding your last stay at Highland Woods RV Resort.

We regret your visit left you feeling disappointed.

We apologize for any inconveniences. Our guests are important to us and we want everyone to enjoy their stay at our campground. Our team continually strives to maintain a balance that meets everyone's needs.

Your comments will be shared with our on-site management team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2018

Bad experience, problem with the office close on weekends electricity only50 amp .location of a reducer for50$, impossible to give back because office was closed.
No soap in bathroom during 4days we were there etc

Date of stay: April 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mtlamb2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EncoreThousandTrails, Guest Relations Manager at Highland Woods RV Resort, responded to this reviewResponded May 7, 2018

Dear mtlamb2018,

Thank you for your comments.

We continue to strive to provide a great customer experience for all our guests. We apologize for any inconveniences.

Your comments will be shared with our management so that we can work to improve our resort and the experience of future guests.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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