I'm shocked that I'm rating Cafe Maxx "average".
I've been dining here since they opened decades ago. Each experience has always been A+++ in every way.
This Sunday evening was definitely an "off" night. It was painful. I had to wonder if there was an experienced dining room manager present or if they staff the restaurant on Sunday evenings with the "second string" players. (Although we've eaten here many times on Sunday evenings without any problem.)
The service was far from the usual outstanding level. Serving staff...both waiter and asst waiter...seemed distracted and totally indifferent....bordering on sloppy. It was like we were an interruption of something else more important. Several times during the meal, we felt like they had forgotten about us.
First there was the wait to take our orders. But then there was at least a 20 minute wait for our salads!! For salads???
I ordered the lamb chops which were superb. But the couscous with it was COLD. My husband ordered the osso buco. The meat was so tender you didn't need a knife. But there was NO seasoning in the meat or the sauce.
Desserts were the highlight of the meal. I loved the strawberry-rhubarb bread pudding.
And you get a basket of assorted delicious breads. I especially loved the little muffins.
The restaurant was only about 25% full at 6 pm on Sunday evening. So that can't be the reason for the poor experience.
I will charge this up as one bad night in 25 years. But the waiters we had need some re-education or motivation.
We will return to give them the benefit of the doubt. But I hope they are not getting sloppy or lowering their standards. Not when you're paying $$$$$$.
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