I was given a room by the Wyndham Santa Barbara Staff when they knowing were aware there was a very bad odor in the room. How do you knowingly place someone in a room that doesn’t meet air quality standards? Plainly put bad customer service. I am a very well-travelled person who intentionally disregarded the several other hotel options and paid more with the Wyndham because I was confident the name would guarantee me a comfortable safe stay with my son. This was a special time for Mommy & Son to get away.
I booked a vacation pkg for my stay in Fort Lauderdale through my airline. Upon arrival there wasn’t any guest check in parking in the front of the hotel and the front desk staff was slower than normal but helpful. I notated details for my room request on my vacation package months in advance and upon check in reminded the concierge of my request. It appeared the request was disregarded or missed. Hmm. This was disappointing but nonetheless I was excited to begin my vacation with my son. Upon entry to the floor while exiting the elevator there was a strong potent odor. Once in the room there was an even stronger horrible smell. I advised the front desk manager. A housekeeping supervisor immediately came up. I initially thought it was pets or a wet dog or Bacteria. I was concerned as my 10 year old son with me has allergies & would have to breathe the heavy unsanitized air through the night. The housekeeping manager completely agreed with me about the odor & apologized -I believe her name was Mary, she was familiar with MY ROOM and commented that she tried to remove the smell earlier that day before my check in. She sprayed the room again with a deodorizer --curtains, bed and floor. The spray helped for about an hour a manager came by but shortly thereafter, to no avail the odor returned and was still present. Mary was passionate about her job but the situation wasn’t her fault at all. A maintenance man later brought a square medium size air filtering machine (noisy) for me to run through the night in hopes it would help. They BOTH indicated that someone burned something in a neighboring room & they couldn't get the smell out. They both showed me the vents where there was evidence of gel air freshener clips that were placed inside of it before my arrival to help with the smell, but nothing helped. For 2 nights of my stay they didn't have a room to move me. My PROBLEM WAS: Why would you put a guest in a room when you KNOWINGLY are aware of the intense ODOR? To their advantage they were fully booked. The smell was so bad I bought candles to try to eliminate the odor. I advised the manager of this. Mary did a superior job with the set up – the kitchen, floors, the bed and the tub, but the odor was relentless. Not what I envisioned my first night the horrific smell and then 3 people in & out of your room & the tele ringing! Vacation? They hurriedly were inquiring about my room but NO ACTION WAS given. We tried to stay out and venture Florida mostly to avoid the room as much as possible. The last 2 nights of my stay a room became available and we were finally moved. It was fresher!!! Upon check out I was encouraged to contact Wyndham’s corporate office & was provided a wrong number-perhaps a simple mistake. I found another # online and left a message. Weeks later without any return calls I followed up with Wyndham’s corporate office & was curtly advised by Brandon at 800-407-5200 to contact my airlines vacation planner. Why would my airline address a problem that occurred at a local hotel? Odd. Weeks had already passed and if I was given the proper direction in the beginning from Wyndham or received a returned call I would have contacted the airline first. I actually thought the hotel resort would be receptive to any concerns brought to their attention. After discussing my concern with my airline they were so kind & understanding. I wish I called them Day 1 upon check in. They also shared with me the written response from the hotel manager which surprised me as they lied about their accommodations that were offered to me. This particular property I encourage everyone to stay away from. The business practices for Wyndham Santa Barbara were unheard of and completely unethical. It’s unfortunate and inexcusable.
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- Also Known As:
- Wyndham Santa Barbara Hotel Pompano Beach
- Wyndham Hotel Pompano Beach
- Wyndham Pompano Beach
- Pompano Beach Wyndham