We (family of 5) stayed here last August for 3 nights.
I initially booked a pretty standard room but 8 months before travel I cancelled the room and re booked in one of the 2 bedroom suites with floor to ceiling windows facing right over the beach. This, as expected, was significantly more expensive than the original booking. On arrival we checked in and on emerging from the lift realised that our allocated room was towards the back of the hotel, knowing I'd booked ocean front I immediately returned to the reception without even going into the room.
We then entered into a discussion with the chap on the desk who kept shuttling in and out of the office to speak to his boss who initially refused to come out to speak to us. Eventually he emerged and kept trying to blind us with the difference between ocean front and ocean view. I kept showing our reservation which clearly stated a 2 bedroom 2 bathroom suite....every time I asked "has the room you have given us got 2 bedrooms and 2 bathrooms?" he dodged the question. He also acknowledged that I had cancelled our initial room and re booked at a much higher price. I admit I was absolutely furious! He then agreed that we could have the room we had booked but it would take about 45 minutes to prepare(not a problem)....what really irritated me was that he was trying to argue that he was giving the room to us as a gesture of good will and I was incorrect about the room types. He did offer us all a drink and something to eat while we waited which was a nice touch.
Anyway the 2 bed ocean front suites are fantastic (I think there are only nine in the hotel), we enjoyed the rest of the stay and found all the staff pleasant and accommodating, walking straight out of the hotel on to the beach was just lovely. We found the breakfasts good too, but we do tend to be early risers which can have advantages when it comes to breakfast buffets!
So to summarise, a nice hotel....remember it's a Residence Inn, not some luxury brand, and I still rate it well even taking into account the fuss over room allocation.
- Official Description (provided by the hotel):
- Your Florida beach vacation awaits you at Residence Inn by Marriott Ft. Lauderdale Pompano Beach/Oceanfront hotel located directly on the Atlantic Ocean! Experience majestic sunsets from your private balcony in a spacious suite with fully equipped kitchen. Relax by our two sparkling swimming pools. Our Florida beach hotel blends together the best of any Stay-cation by offering stylish accommodations, delectable beachfront dining- - all tied together with genuine hospitality. Our friendly staff is ready to help you experience the best of what you want from your oceanfront stay, whether it's rejuvenating, relaxing or experiencing exciting activities! We're ideally located just minutes to Deerfield Beach, Ft. Lauderdale, Delray Beach and Boca Raton! Among Florida beach hotels, Residence Inn by Marriott Ft. Lauderdale Pompano Beach/Oceanfront hotel stands above the rest! ... more less
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- Also Known As:
- Residence Inn By Marriott Fort Lauderdale Pompano Beach/Oceanfront Hotel
- Ocean Sands Hotel
- Ocean Sands Resort Spa