We got to the hotel, noticed it had a weird layout and seemed to be part of some sort of Christian conference center, and inside there were bible quotes all over the place. We had only planned on a one night night stay, so we decided to take our chances. We checked in and went to our room, which had two double beds, not the king bed that we reserved. I called the desk, and was told that you get what is available, so I went to the desk, was told the same thing until I pushed the issue, the they pulled someone else's resevation and wanted to switch our room with theirs (I assume they were hoping that the other people wouldn't care that they weren't getting a king bed), but by this time my wife and I were so aggravated we asked for a refund, upon which we were told that we had to contact Hotels.com since we booked through them. We called them and they called the hotel and were told that they tried to accomodate us, but we refused. Anyway, after a few calls to Hotels.com, the hotel has told them and us that they will not refund our money....mighty Christian of them in my opinion.
- Official Description (provided by the hotel):
- The Forum is a full-service lodging and conference facility that welcomes families and business personnel for daily, weekly and even monthly stays. With 48 guest rooms and suites, relaxing community lounges, a long list of amenities, and our non-alcohol policy creates a safe and peaceful environment right in the heart of South Florida. Whether you are traveling to South Florida for business or pleasure, our Pompano Beach address positions you in a prime location of Broward County, near shopping, dining, sightseeing, golfing, and our pristine beaches. All of our rooms and community lounges come with the conveniences of home - Free Wi-Fi, coffee maker, cable television, microwave oven, refrigerator, laundry facilities, vending machines and more. For those looking to start their day with a powerful breakfast, one stop at our Continental Breakfast area will send you off with the energy and nutrients you need, thanks to a variety of delicious and health-conscious options. Guests looking to interact with others, or just relax in an area outside of their guest room, will enjoy The Forum's community lounges, located on each floor. Lounges include free Wi-Fi, television, comfortable couches, vending machines, etc. ... more less
- Reservation Options:
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- Also Known As:
- The Forum Hotel Pompano Beach