Absolutely horrible experience. Checked in and checked out within 1 hour because I had no idea the hotel was actually inside of a large office style building / old hospital and would not appear to be a hotel at all. It was a mix between a hospital, office building, and small section at the end of a hallway with some rooms they refer to as a hotel. The wifi (internet) did not work on my phone or on my computer. There was hair left on the shower floor and the room had a foul odor. The bathroom was tiny and disgusting - far from what you would expect in a hotel. I found out later that this used to in fact be a hospital which explained a lot. I checked myself into a Courtyard Marriott about 15 minutes away in Coral Springs for $100 more and stayed in a real hotel with no problems and a very pleasant experience. I had no problem paying for the first night at this hotel since it was a last minute cancellation due to the horrible condition of the hotel and the fact I didn't want to stay any longer than I already had. I didn't even unpack!! However, I figured they would in good faith do the right thing and refund me for the additional two nights that I was not staying. Nope. After waiting to speak with Carma, the manager, and allegedly the only person who can handle credits/refunds/and complaints (5 days of "she is on the other line", "she is with a guest", "she is out of the office", "she'll call you back", etc), I have given up!! I have never had a difficult time speaking with a manager about an issue at any hotel before. I have been unable to reach Carma (954-784-1111 ext 1007) since 11/04 (it's now 11/11) and in my opinion, unacceptable, unprofessional, and a poor way to run a business!! Do yourself a favor and find a different "hotel" or just choose the Courtyard Marriott which is fairly close and in a much better area.
*11/14: Update: Carma finally returned my calls, however, claimed she never received any messages other than 1 voicemail, claims I never checked out, claims there are no problems with the property, and lastly, refuses to give any refund towards my 3 night stay that I checked in and checked out within the first hour of being there. What a joke this place is!!
- Official Description (provided by the hotel):
- The Forum is a full-service lodging and conference facility that welcomes families and business personnel for daily, weekly and even monthly stays. With 48 guest rooms and suites, relaxing community lounges, a long list of amenities, and our non-alcohol policy creates a safe and peaceful environment right in the heart of South Florida. Whether you are traveling to South Florida for business or pleasure, our Pompano Beach address positions you in a prime location of Broward County, near shopping, dining, sightseeing, golfing, and our pristine beaches. All of our rooms and community lounges come with the conveniences of home - Free Wi-Fi, coffee maker, cable television, microwave oven, refrigerator, laundry facilities, vending machines and more. For those looking to start their day with a powerful breakfast, one stop at our Continental Breakfast area will send you off with the energy and nutrients you need, thanks to a variety of delicious and health-conscious options. *Please note we have a strict no-smoking, no-vaping and no-alcohol policy. If alcohol is found in room or if anything sets of the smoke alarm, there will be a $250 fee assessed to your stay. We require at check a $50.00 incidental deposit. If the room is returned to its original condition and no issues arise on your stay, the funds will be returned in 10 business days. ... more less
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- Also Known As:
- The Forum Hotel Pompano Beach