I have never written a review before but I feel I need to warn about the terrible service that received here. The check in was uneventful, we unpacked our bags and went grocery shopping. When we returned to our room to put away the groceries we discovered a huge cockroach infestation. Every time I opened a cupboard they scattered, it was disgusting!
The worst part was how they dealt with it. I called down to the desk and informed them of the problem and that we needed to be moved immediately so they didn't get into our luggage. They said they would send someone so we packed up all of our stuff and waited over an hour, at which point we called down again. They said they were busy and would send someone as soon as possible. We walked all the way to the main building to get a cart for our luggage and groceries so the bugs didn't get into them. a couple hours and several phone calls later we were finally assigned another room. No one came to help us move, so we hauled all of our stuff to a different building, only to discover that the room that they gave us didn't exist! I wish I was kidding but this is true.
I called to the front desk again and after waiting on hold AGAIN they said to come to the main desk to get it sorted out. So we hauled all of our stuff to the main building (groceries melting) and waited for yet another room assignment. Finally we got another room (which actually existed this time) but it was set to have renovations done part way through the week so 3 days later we had to pack everything up and move yet again. so 2 full days of our vacation were spent moving from building to building which was very disappointing.
What was most disappointing was how little they seemed to care and how unhelpful they were. I could have excused everything else if they had been more accommodating during the very frustrating experience. Im sure like all of the other posts they will respond with some contrite apology about how this was unfortunate but happens, but as far as im concerned bad staff is bad staff. Then they called everyday to get us to go to a timeshare presentation! Its too bad they weren't as concerned about our stay as they were abut trying to sell us a timeshare.
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- Also Known As:
- Wyndham Palm-Aire Hotel Pompano Beach
- Wyndham Pompano Beach
- Palm Aire Resort
- Pompano Beach Wyndham