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“Wyndham Palm Aire” 4 of 5 stars
Review of Wyndham Palm-Aire

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Wyndham Palm-Aire
Ranked #6 of 37 Hotels in Pompano Beach
GreenLeadersSilver level
San Fernando, Trinidad
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Wyndham Palm Aire”
4 of 5 stars Reviewed August 28, 2013

From my last trip in 2009, there did not appear to be many improvements in infrastructure (not that anything was required). Most noteworthy was the establishment of the Concierge which insured we well informed of all the amenities available at Palm Aire as well as at neighboring Wyndham sites and other locations in Pompano.

My recommendations for improvement would be
1. Along the line of Safety. On my first day, I accidentally walked into the glass door in the apartment leading to the outer verandah or porch as the glas was so clean. Later that day, someone else also walked into the door. To avoid other guests being exposed to this hazard, it would be prudent on your part to put Wyndham stickers on ALL glass doors at your resort (as exists in the lobby). This would ensure the door is always visible (even when very clean).

2. Towels can be changed more regularly even without request (at least once during the week).

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Shereeanne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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874 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 26, 2013 via mobile

We enjoy palm aire, we've stayed on three occasions and each year they keep renovating it to make it better.

Nice pool, my three year old loved it.

Rooms are to wyndham standards, not the ritz , but on par with a Marriott .

The only downside is the area around the resort is sketchy. It doesn't bother us, but it is a downside.

Quick drive to the beach, quick drive from the airport, golf on premises, it's a nice place.

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Jennandadam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed August 19, 2013

As a Club Wyndham Access Gold VIP owner, we have been to many resorts. This is the worse!!! The customer service of the front desk was horrible. I truly believe that they go out of their way to make you wait on your room, just because you requested a pool view, or a room near this or that. They told us a room was ready at 4 when we arrived, but "because we had made special requests, we would have to wait." Our room was ready finally at 6 p.m!!! The same thing happened when my guests arrived a few days later......they love to make you wait until 6 p.m. if you have any sort of special requests. I have never had to wait this long at any other Wyndham resort.

Next.....the "member update" meeting. Granted, the group meeting was a different touch, and turned out we were very knowledgeable about everything as an owner except one question we had. So we were told to get with an advisor after the meeting to have our question answered, so we did just that. Turns out, they don't just want to answer your question, they want to sell you something you don't want or need. We were pissed as we were told our question would be answered. When we told them thank you but no thank you, they had to "leave the table" to go print this off or that off, which just took up more of our time. Finally, we called in her supervisor and told him to get us out of here. When we told the first lady we just want to leave, she immediately went from "kind" to "ugly."

Our room was fine. We had a 2 bedroom 2 bath, with washer/dryer, pool view, just as we had requested. However, the ice maker was broken and required 2 trips from the maintenance guy to fix it. No big deal. our toilets did not flush well, no biggy. You really did not hear your neighbors upstairs or next to you either. The guards at the gate tend to sleep on the job as we had to always wait for them to open the gate.

Now, here is my biggest grief about this place---- KIDS RUNNING AMOK!!! Really, parents, when you go on vacation, you are still responsible for your kids. We took our 2 teenagers with us, who were never out of my sight and never left alone anywhere in the resort. Kids without parental guidance tend to be very disrespectful of the resort and other people's comfort. I saw kids playing with the handicap pool access chair like it was an amusement park ride--made me sick!!! Then I saw kids going up the slide backwards when the lifeguard was not around. REALLY!!!! Where are your parents! I called security more than I should have to. I even saw adults drinking beverages IN THE POOL!! when there are signs that clearly state not to do this.

We did take a trip to the Royal Vista resort and discovered next time we will stay there. It was very quiet!!!! my teenage girls loved it (again, they were never let out of our sight). If we come to Ft. Lauderdale again, we will stay at the Royal Vista. Many families come to the Palm Aire just to do nothing, and I think that leaves for many bored kids. We came from Minnesota to check out South Florida, so we were very busy and on the go every day, keeping my kids busy. Never again.

Room Tip: pool views are definitely better to look at than a city view, but beware, you will see misbehaved ki...
See more room tips
  • Stayed August 2013, traveled with family
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
5 Thank luv2ash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, CLUB WYNDHAM Social Media Team at Wyndham Palm-Aire, responded to this review, October 4, 2013
Thank you for your review. We are disappointed to hear your interaction with the resort staff did not meet your expectations. We know that while on vacation, it is important to be treated well. As you know, we have a large number of guests that occupy our properties so we do apologize for the concerns with other guests on property. We sincerely appreciate the feedback and will be taking action to ensure that this is not an issue for futures guests. Again, thanks for taking the time to reach out.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 12, 2013

I rented a two bedroom condo with 2 other friends through a timeshare program. Although it said checkin at 4:00 - we didn't get into our room for about 2 hours. We went food shopping while we waited.

The condo had been renovated and it was very nice and very spacious. Our balconies overlooked the parking lot but we didn't want alot of noise so the fact that it didn't overlook the pool was good.

There were several pools and the one in our building was small but perfect as it was very quiet. The pool in the main building was bigger and had alot of kids and noise. So depending on what you are looking for would depend on where you want to stay.

We did not eat at the hotel. It was across the street from a Wynn Dixie so availability for food was very accessible. Although a few things in the area - Walmart, Walgreens, a Casino, you really need a car as there isn't much else around.

I found the people very nice. I would go back.

Room Tip: We stayed in the Royal Palm building which was away from the main building and was quieter.
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank Mindy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 10, 2013

The hotel/ resort was nice and very clean. The staff was friendly and answered any questions I had. The bartender at the pool was excellent. My room faced pool and it was clean. This hotel is not located near the beach or any nightlife such as bars or clubs. The beach is about 20 minutes away by car. There was a Winn Dixie grocery store across the street and a WalMart about half a mile away. Ruby Tuesday is across the street also. Overall the resort was nice a lot of activities for kids and families

Room Tip: Pool side in the main building is great
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
7 Thank Traveler_20010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia,pa
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed August 9, 2013

The resort is a little difficult to find. Our GPS took us to the side entrance instead of the front entrance. We arrived at the resort at around 2:30pm and were still told we would not be able to check in until 4pm. I thought this was a little odd as I am sure our room was not still being prepared an hour and a half before check in. Additionally this resort requires you to prepay your stay and they still want a hold of $150 on your credit card.
We picked up our food and things we wanted from the Walmart. This resort is very close to any and everything you would need for a really nice stay. The Walmart is literally across the road. We arrived back to officially check in after 4pm. Check in went smoothly however in order to get our parking pass we had to go over to another desk which makes no sense. At this desk they ask for a Driver’s license for your Parking Pass verification. This is really so they can do a soft credit pull to see if they will hard sell you a “free” breakfast timeshare pitch. After 10 minutes of the rep fumbling with his computer he gave us our passes.

Our 2 bedroom condo was in the main building. It was perfect and very spacious. It is well stocked and was cleaned very well. We had a nice view of the main pool. The Bar served good drinks and the Bartenders were very personable. We did not like that there was no adherence to children under 14 being in the Jacuzzi tub unsupervised. The main pool was the loud pool with lots of teenagers and children. We were very happy to discover the other pools were much quieter. The pools DO NOT close at the posted time but people were respectful to turn down the noise a bit. We ordered a pizza from the restaurant and it was very good.

We would definitely stay here again but not during the summer when there is an over-abundance of children. Also when we had an issue where we thought we might have to stay an additional night the front desk was very accommodating.

Room Tip: Away from Elevator, High floor to lessen pool noise
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
6 Thank blacksred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brantford
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 7, 2013

Called two weeks prior to arrival to make a couple of request (know there is no guarantee these will be provided). Arrived just after 4:00pm & was told room not ready due to request. Waited until 6:00 to get room keys. We had requested a room near pool due to recent knee surgery and a washer & dryer as we were travelling from Canada with a small child with limited space in the car.
When we finally got in the room we were at the complete opposite end of the building from the pool & no washer & dryer in unit. There was a laundry room on the floor which was free. Unit was a nice size & appeared to be renovated.
On the Tuesday of our vacation we lost internet use and no one could call our room. We reported problem to front desk and was told they would send someone. We called four times the last one being at 7:00pm and was told the assistant manager would be coming to our room. Again no one ever came. The next day after calling again they finally sent someone to fix the issue. On the day prior to leaving all of our room keys stopped working. Again called front desk and they said they would have someone bring us new keys. No one ever came.
Will not be returning.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
5 Thank Kittie1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, CLUB WYNDHAM Social Media Team at Wyndham Palm-Aire, responded to this review, October 7, 2013
Thank you for your review. We apologize for the delay in your check-in process and the internet needs that were not met. As you know, we have many resorts which house a large number of guests and their wireless devices. We are working to better the wireless connection at our resorts, but this process will take some time. We also are sorry to hear there was a lack of follow up on your requests. We know that when you are staying with us one of the best things is expecting great customer service from our staff. Your feedback is important to us and helps us improve in many areas. Again, thank you for the review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Palm-Aire

Property: Wyndham Palm-Aire
Address: 2601 N Palm Aire Dr, Pompano Beach, FL 33069-3466 (Formerly Palm Aire Resort and Spa)
Phone Number:
Location: United States > Florida > Broward County > Pompano Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Pompano Beach
#3 Top resorts Hotel in Pompano Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Wyndham Palm-Aire 3*
Number of rooms: 298
Reservation Options:
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Also Known As:
Wyndham Palm-Aire Hotel Pompano Beach
Wyndham Pompano Beach
Palm Aire Resort
Pompano Beach Wyndham
Palmaire

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