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“Excellent property not much to do off the property”
Review of Wyndham Palm-Aire

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Wyndham Palm-Aire
Ranked #9 of 38 Hotels in Pompano Beach
GreenLeadersSilver level
Reviewed August 10, 2013

The hotel/ resort was nice and very clean. The staff was friendly and answered any questions I had. The bartender at the pool was excellent. My room faced pool and it was clean. This hotel is not located near the beach or any nightlife such as bars or clubs. The beach is about 20 minutes away by car. There was a Winn Dixie grocery store across the street and a WalMart about half a mile away. Ruby Tuesday is across the street also. Overall the resort was nice a lot of activities for kids and families

Room Tip: Pool side in the main building is great
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  • Stayed: August 2013, traveled solo
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7  Thank Traveler_20010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 9, 2013

The resort is a little difficult to find. Our GPS took us to the side entrance instead of the front entrance. We arrived at the resort at around 2:30pm and were still told we would not be able to check in until 4pm. I thought this was a little odd as I am sure our room was not still being prepared an hour and a half before check in. Additionally this resort requires you to prepay your stay and they still want a hold of $150 on your credit card.
We picked up our food and things we wanted from the Walmart. This resort is very close to any and everything you would need for a really nice stay. The Walmart is literally across the road. We arrived back to officially check in after 4pm. Check in went smoothly however in order to get our parking pass we had to go over to another desk which makes no sense. At this desk they ask for a Driver’s license for your Parking Pass verification. This is really so they can do a soft credit pull to see if they will hard sell you a “free” breakfast timeshare pitch. After 10 minutes of the rep fumbling with his computer he gave us our passes.

Our 2 bedroom condo was in the main building. It was perfect and very spacious. It is well stocked and was cleaned very well. We had a nice view of the main pool. The Bar served good drinks and the Bartenders were very personable. We did not like that there was no adherence to children under 14 being in the Jacuzzi tub unsupervised. The main pool was the loud pool with lots of teenagers and children. We were very happy to discover the other pools were much quieter. The pools DO NOT close at the posted time but people were respectful to turn down the noise a bit. We ordered a pizza from the restaurant and it was very good.

We would definitely stay here again but not during the summer when there is an over-abundance of children. Also when we had an issue where we thought we might have to stay an additional night the front desk was very accommodating.

Room Tip: Away from Elevator, High floor to lessen pool noise
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  • Stayed: July 2013, traveled as a couple
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6  Thank blacksred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2013

Called two weeks prior to arrival to make a couple of request (know there is no guarantee these will be provided). Arrived just after 4:00pm & was told room not ready due to request. Waited until 6:00 to get room keys. We had requested a room near pool due to recent knee surgery and a washer & dryer as we were travelling from Canada with a small child with limited space in the car.
When we finally got in the room we were at the complete opposite end of the building from the pool & no washer & dryer in unit. There was a laundry room on the floor which was free. Unit was a nice size & appeared to be renovated.
On the Tuesday of our vacation we lost internet use and no one could call our room. We reported problem to front desk and was told they would send someone. We called four times the last one being at 7:00pm and was told the assistant manager would be coming to our room. Again no one ever came. The next day after calling again they finally sent someone to fix the issue. On the day prior to leaving all of our room keys stopped working. Again called front desk and they said they would have someone bring us new keys. No one ever came.
Will not be returning.

  • Stayed: July 2013, traveled with family
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5  Thank Kittie1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, CLUB WYNDHAM Social Media Team at Wyndham Palm-Aire, responded to this reviewResponded October 7, 2013

Thank you for your review. We apologize for the delay in your check-in process and the internet needs that were not met. As you know, we have many resorts which house a large number of guests and their wireless devices. We are working to better the wireless connection at our resorts, but this process will take some time. We also are sorry to hear there was a lack of follow up on your requests. We know that when you are staying with us one of the best things is expecting great customer service from our staff. Your feedback is important to us and helps us improve in many areas. Again, thank you for the review.

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Reviewed August 5, 2013

The employees were very kind and went out of their way to assist us. The property needs updating, but other than that it was fabulous. We had two rooms whch made it very comfortable for the eight of us. Our meetings and meal times were held in one room and was plenty large enough for us. Though we were there on business, we were able to enjoy the pool and outdoor hot tub.

  • Stayed: July 2013, traveled on business
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4  Thank Ramona O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013

From the get go they got my reservation wrong. Even after calling 3 times to clear up the matter. Well, when I got there my reservation was still incorrect. They were not even sure if my room was available. So, they had to send someone to the room to make sure. The day before I was to check out, the staff barged into my room 2 times to see if anyone was in there. By the way, they were men. At 1:00 am, on the day I was to leave, housekeeping came by and wanted to clean the room. I do believe this man was on drugs. Our room was at the end of the hall and 5 stories up. Way to many people have access to you and your room at any time. You have to keep your door double locked just to keep the staff out. There are so many places to stay in Pompano Beach, don't pick this one.

Room Tip: If you must stay here, ask for a room facing the pool. If you don't, you run the risk of looking...
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  • Stayed: July 2013, traveled with family
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7  Thank Melfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, ClubWyndham, Social Media Team at Wyndham Palm-Aire, responded to this reviewResponded August 9, 2013

Thank you for the review. We are sorry to hear about your experience with your reservation and the resort staff. We take the safety and security at our resorts very seriously so we greatly appreciate the feedback. We will be looking into your comments and hope to resolve any issues for future guests.

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Reviewed August 2, 2013

This is a great place to stay.The rooms are big and well equipped.Our balcony was massive. There's a couple of pools which are a good size.The fitness room is a good size with lots of equipment and free weights.Most activities are included in your stay (unlimited mini golf)
We had an issue with a leaking pipe,within 20 mins of calling reception it was fixed and a cleaning crew also turned up,great service.

  • Stayed: July 2013, traveled with family
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3  Thank Shahzeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

The resort is very nice with 2 pools, mini golf, beach volley ball and resort like activities through out the week. The pay for activities are a little on the expensive side for the kids so that was a bummer.

The room was very nice but the master bedroom was lacking in air (though the rest of the suite was quite cool) and the safe was broken. What also baffled me was that the bathroom did not have a door which in itself is not the issue but the 2 windows in the bathroom streaming in light in the morning was the issue! So much for having black out shades on the balcony side. They need black out shades for the windows or as a curtain to the bathroom.

The suite itself and the second bedroom were very nice and comfortable. The shower in the master was also very confusing the hot was cold and the cold was hot. The hot tub in the bathroom was a big hit with the kids.

  • Stayed: June 2013, traveled with family
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5  Thank ahbaggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Palm-Aire

Address: 2601 N Palm Aire Dr, Pompano Beach, FL 33069-3466 (Formerly Palm Aire Resort and Spa)
Phone Number:
Location: United States > Florida > Broward County > Pompano Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Pompano Beach
#4 Top resorts Hotel in Pompano Beach
Price Range: $122 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Palm-Aire 3*
Number of rooms: 298
Reservation Options:
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Also Known As:
Wyndham Palm-Aire Hotel Pompano Beach
Wyndham Pompano Beach
Palm Aire Resort
Pompano Beach Wyndham
Palmaire

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