First let me say this is most likely our 8th visit to Palm aire either with just my husband and I or our entire clan children and grandchildren.
This is also the first time I feel compelled to write such an uncomplimentary review.
Check-in: My husband is the ower of the unit and his stepson was to arrive earlier than us so we went on line as directed and signed him up as a guest, well big mistake!! When we checked in the resort front staff said we didn't have a room reservation! The front desk was not helpful, when I figured out it was because it was under my sons name they had me go on a computer next to the front desk on the wyndham site find the reservation and wanted me to print it out!! this was less than 2 feet from them but they would not come from behind the desk and look at the reservation nor would they look it up themselves they the front desk staff insisted I print it out only their printer would not work. The only person willing to help was a very nice maintenance man who tried unsuccessfully to help. Ultimately the front desk staff agreed to the mixup and we were allowed to register.
The room: As always the room was in good order only shortly after we got in the room one of the kids spilled something and it was while cleaning it up we notice the entire floor was dirty. We called the front desk and instead of them saying fine we will take care of it they argued with my husband stating that " the floor was clean and we dirtyed the floor" and it was said in a very rude way.
Cafe and bar:
when the hour time arrived for the bar and cafe to open it is never prepared we were 4th in line for food and it took 45 minutes for the food to be cooked (wings and burger!), there was just not enough staff.
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- Also Known As:
- Wyndham Palm-Aire Hotel Pompano Beach
- Wyndham Pompano Beach
- Palm Aire Resort
- Pompano Beach Wyndham