Stayed at this hotel for 1 night on a stopover with my family, it was a good experience from the initial booking to leaving the following morning. The staff were very friendly and helpful and the room had everything we needed.More
Stayed at this hotel for 1 night on a stopover with my family, it was a good experience from the initial booking to leaving the following morning. The staff were very friendly and helpful and the room had everything we needed.MoreShow less
Thank you very much for taking the time to write such a lovely review on our hotel, we are so glad to hear that you enjoyed your stay. We look forward to welcoming you back to stay with us again very soon.
Thank you again for your lovely comments and taking the time to review our hotel.
The entrance is unhealthy as there are constantly people smoking outside the entry doors, not good having cigerette smoke blowed over you & the children. Plus the smell of smoke wafts into reception making it smell disgusting there. Of course this is not Premier inns fault however perhaps they could assemble a smoking area away from entrance.
Luckily our check in was welcoming & friendly, we were greeted by a man who was very helpful & professional, Craig.
We stayed in a family room on the ground floor, rm number 15. The room had the standard premier comfortable beds & clean towels daily if wanted, plus tea & coffee portions topped up. Room clean & fresh.
The view out the window was of a brick wall, not even a basic view that im used to seeing i.e the sun & sky.
Saying that however the brick wall did have a positive impact on our stay. It served us as it meant we did not have people walking past our window. It also muffled out the sound of the car park & people leaving the restaurant opposite.
The side of the hotel we were on also muffled the sound of the Morganite factory behind the hotel.
We actually did sleep well both nights, so the hotel did serve its purpose.
The location is good as its just a mile or so from the M4, useful for sight seeing. There is a small town & bingo hall close by. There is also an asda, burger king, kentucky and Taybarns behind the hotel which is useful as you can leave the car.
The price for a family room was very reasonable just short of 80 pounds, the weekend was certainly value for your money.
My only gripe was that they did not have a separate coat rack like they do in Swansea Waterfront premier.
This sounds trivial but it actually is very inconvenient, as the result of this means that if you have 4 wet coats you have to hang them next to your dry clothes in the small wardrobe. Which means your clothes get wet.
I would stay again as it is convenient for visiting relatives.
The car parking is free which is a positive.
Thank you for taking the time to write a review on our hotel, we are happy to hear that you found the service friendly and welcoming, and the rooms clean and comfortable. If we can assist you in any future bookings, please don't hesitate to contact us and we will do our best to cater to your needs.
We look forward to welcoming you back to stay with us very soon.
Stayed the night in June after having a minor heart op in hospital. Reception staff at check in were great and could not do enough to help knowing why we were staying over night. The room was lovely and clean and up to the usual P.I standards. It all went wrong for us later in the evening when groups of boy racers went into the carpark of the supermarket very near the hotel and were wheel spinning and shouting for ages. When it finally went quiet we were able to open the window as it was a hot day. At about 5.30 am the lorry arrived to empty the skips near our bedroom window. The noise was really bad and at 6 am we had had enough. We went and complained to reception who told us they was nothing they could do. After returning upstairs to pack to leave we decided to ask for our money back under the good nights sleep promise. We asked at reception (a new receptionist was on duty) who told us no one else had complained and shrugged her shoulders. We did email P.I and they did not bother to answer. Just beware that they dont take there promise of a good nights sleep or your money back seriously . Because of this I am only rating it one star so as people will take heed.
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to firstname.lastname@example.org and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
The hotel staff were all very friendly and helpful. The hotel and its rooms were clean and tidy as you would expect. I would use this hotel again as it was a very reasonable price, easy to find and easy to park.
Thank you very much for your lovely comments, we are so happy to hear that you found our staff very friendly and helpful and the rooms clean.
We hope to welcome you back to stay with us again very soon.
Thank you again for your lovely review.
I felt slightly less impressed here than at other Premier Inns - not sure why. No problem room clean and comfortable, staff good. Ate at the on site 'Taybarn' google it for more info - all you can eat buffet for not a lot of money ideal place for some. Hotel located on retail park not far from A48 and M4, convenient for some but a couple of miles outside city centre. Car park quite crowded by people eating here rather than guests - that may be the reason I was less happy here than at other locations of Premier Inns
Thank you for taking the time to write a review on our hotel, we are very glad to hear that you found our rooms clean and comfortable, and our staff friendly.
We hope to welcome you back to stay with us again in the near future.
Of the same standard of all other Premier Inns I have been to. Friendly staff and clean. There is a restaurant right next door that does breakfast and buffet dinners - possibly not with the money if you're not a big eater!
It is becoming a pity that there is no air con or other additions to reflect the price increases across the board in Premier Inns though.
Thank you for your nice review, we are glad to hear that you found the staff friendly and the rooms clean.
We hope to welcome you back to stay with us again soon!