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“Has Potential to be A+, but...”

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Sheraton Suites Plantation, Ft Lauderdale West
Ranked #2 of 14 Hotels in Plantation
Certificate of Excellence
Tucson, Arizona
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Has Potential to be A+, but...”
Reviewed May 31, 2013

We stayed there pre-cruise on 5/25/13. On the plus side, the rooms are spacious- offering adequate room & privacy for 4 persons. The general room layout is great! The service is hit or miss. I made 2 reservations (1 for me, 1 for another family), & they checked in first. Upon check in they were told the hotel was @ capacity & everything was booked. Ok, popular stay... Tony from NY took us to the mall & have us recommendations for dinner. He was extremely helpful & even assisted us in our transportation to the ship. On the other hand, young Tony (in the morning) scowled @ our request to take us to McDonalds for breakfast....to which a more mature gentleman told him- "we aim to make our guests happy".
Check in went smooth for the most part. We were told that since the hotel was @ capacity, that we wouldn't be able to be near our companions- ok, no problem. However, our room overlooked a wall, which extended past my point of rubber necking abilities to see anything but blank space & air exchange equipment- Not Cool!! Thank god it was only one night & no one was closterphobic!
We went to the roof top pool for a bit- fair, not any thing special. Next, I called down to the front desk to poltely inquire about breakfast (our travel companions thought it was included). I was immediately admonished & told "that is one reason why I don't mention breakfast as people think it's included!" I quietly told her I didn't think so as I had made the reservations & that I would let our friends know. Well @ 10:30pm she decided she would call our friends & after walk g them & their young child up, she continued to scold her as to breakfast as she didn't want her supervisor told of a misunderstanding!!! Hello!!!! What ever happened to customer service!!! Misunderstandings happen & since both reservations were paid for with my credit card, I was the one to deal with it. My friend reported to me via text what was going on & I was appalled at best. She refuses to stay there again because she couldn't go back to sleep after being awakened.
In short, this place has great potential, but needs some serious hospitality training for its younger staff!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lisa Marie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCortijo, Front Office Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, June 4, 2013
Catalina217

Thanks for your honest review of your recent visit to our property. We will use your review as part of our ongoing training as this clearly shows several opportunities for improvement. I will try to reach out to you to get some more details in order to prevent this from happening again in the future.

regards
David Cortijo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Roseville, Minnesota
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 26, 2013

For the price, this is a great place. The staff is ULTRA friendly, especially front desk, bartender, and security. The area is VERY safe, a large mall and tons of great restaurants within a mile or so. Sometimes people get a little picky about small thing (eg..a tile was cracked or there was a mark on the floorboard...lighten up). great amenities...9 th floor rooftop pool/hottub and workout room. Wouldn't hesitate to stay here again!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCortijo, Front Office Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, May 30, 2013
Dave S

Thanks for this great review, We are very happy to see you enjoyed your stay with us. See us again soon please.

regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clacton-on-sea
Level Contributor
137 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed April 27, 2013

Stayed here for 3 nights and found it very adequate. The motel sits back off a main road (but there is no traffic noise) and there is plenty of free parking. Large reception area and delightful central courtyard which had a fountain and was prettily lit after dark. We had a long walk to our suite but as it was at the end of the corridor, it was quiet. There was a bedroom (excellent mattress and pillows), lounge area, 2 TV's, bathroom and kitchenette (with fridge, coffee maker and microwave) - perhaps some crockery and cutlery could be provided? Small bottled water was complimentary but a litre size was chargeable which seemed a little strange. There is a large outdoor pool on the 9th floor and a very hot jacuzzi! There is a local shopping outlet easily within walking distance and larger malls a short drive away. Staff were very friendly and helpful.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pepeingle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCortijo, Front Office Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, May 17, 2013
Dear Pepeingle,

Thanks for your great review,
Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island City, New York
Level Contributor
134 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed April 22, 2013

Our family stayed at the Sheraton Suites Plantation for our pre and post cruise vacation on 4/13 and 4/21 . We stayed a total of 2 nights. The rooms were spacious and roomy enough for 4 adults and one baby. The living room/area was separated from the bedroom area by pocket doors. The room came with a little kitchen area with coffee maker, microwave, and fridge. The pool is located on the 9th floor. The pool was clean and was relaxing place to get some sun. The hotel is near a Walgreens which was convenient to pick up some last minute items if needed. The hotel staff was friendly, and helpful. We were traveling with a car seat which we did not want to bring with us on the cruise, and the hotel was able to hold on to our car seat for us for the week. Overall it was a great experience and would definitely stay here again if in the area.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twinklec28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCortijo, Front Office Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, May 17, 2013
Dear Twinkec28,
Thanks for making us part of your vacation trip, we hope to be your host in a near future again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
83 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed April 22, 2013 via mobile

We had negotiated a corporate rate for 100 nights given a project my company was working on. The rooms are clean, well appointed and comfortable. The lobby is clean, restaurant has a great food, and the Internet has decent bandwidth. This had us going well until later the first week when we noticed a new BMW that was sitting on blocks. (Picture Uploaded) This proceeded a set of sirens and police in the lobby the night before. I inquired at the front desk regarding the security and they stated when the cruise passengers are laying over, it attracts a different element around the hotel.

The evening following, a deranged individual attempted to open the drivers door of a female employee who was picking me up in front of the hotel. He only left when I was approaching the car and my employee was freaking out by the attempted entry into her vehicle. When I returned into the hotel I noticed a very old and asleep security guard slumped over in his chair. At this point I cut my stay short to avoid the hassle AND liability. If you are a male or strong female who's only staying one or two nights between Mon-Thus this hotel is great. Otherwise it becomes seedy over the weekend with the cruisers.

Stayed April 2013, traveled on business
Helpful?
4 Thank MKristian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCortijo, Front Office Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, May 17, 2013
Dear Mkristian,

Thanks for your review, we take our guest safety very seriously. The appropriate department managers have been made aware of your experience.
Thanks for taking the time to review our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Homosassa, Florida
Level Contributor
82 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed April 20, 2013

This hotel offered an excellent package for an overnight stay, with breakfast, transportation to Port Everglades and free parking for our 10 day cruise. Our suite was spacious, clean and very well maintained. The bedding was a little too firm for out taste, but that is just personal preference.We found that every one of the hotel staff to be extremely friendly and helpful.
Beautiful lobby, nice lounge, excellent breakfast! I highly recommend this facility.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saints2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCortijo, Front Office Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, April 24, 2013
Saints2

Thanks for your kind review. We are glad to be part of your trip. Please stop by and see us again!

Regards
David Cortijo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
78 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 13, 2013

Great value for nice suites. Little aged but spacious rooms with good bed and additional sofa bed. Kitchenette with Starbucks coffee.Nice & accommodating staff. Great breakfast buffet. Ample parking. Very good location.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wimster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCortijo, Front Office Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, April 16, 2013
Dear Wimster,
Thanks for taking the time to share your experience with other travelers, We are glad to see you enjoyed what our facility and staff offers. Please keep us in mind for when your travel plans bring you back to South Florida.

Regards
David Cortijo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Plantation, Ft Lauderdale West

Property: Sheraton Suites Plantation, Ft Lauderdale West
Address: 311 N University Drive, Plantation, FL 33324
Phone Number:
Location: United States > Florida > Broward County > Plantation
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Plantation
#5 Business Hotel in Plantation
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Suites Plantation, Ft Lauderdale West 4*
Number of rooms: 263
Official Description (provided by the hotel):
Sheraton Suites Plantation, Fort Lauderdale West, is an all-suite, newly renovated, full-service hotel within walking distance to the Broward Mall, close to major office complexes, and just 10 minutes from the beach. ... more   less 
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Also Known As:
Sheraton Suites Plantation, Ft Lauderdale West Hotel Plantation
Sheraton Plantation
Plantation Sheraton

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