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“OK place before a cruise.”

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Sheraton Suites Plantation, Ft Lauderdale West
Ranked #2 of 14 Hotels in Plantation
Certificate of Excellence
Fayetteville, AR
Level 4 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“OK place before a cruise.”
Reviewed November 24, 2012

We stayed here for a couple of days before a cruise. I got a good deal, %50 off, free internet and breakfast. When I looked on the check for the breakfast buffet it was $14-the food was no better than the best western plus free breakfast we ate the day before. It’s a small buffet style. It was free so no complaints. I would not want to pay full price for this hotel, it is in an old vacant shopping mall, and the hotel is showing some age.
The rooms are large and there are sliding doors between the living area and the bedroom area. I could watch sports center and my wife was able to sleep in! The carpet was new in the room, but the carpet in the hallways is dirty and seems a little old. We stayed on the 8th floor and although there was a bunch of soccer kids in the hotel it was quite.

Room Tip: 8th floor was quiet.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank NWAFayetteville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, November 26, 2012
Thank you for choosing the Sheraton Suites Plantation prior to your cruise. While we’re glad that you enjoyed a quiet and peaceful stay on the 8th floor, we regret that you were not overall pleased with your visit. We’re truly grateful that you’ve shared your concerns regarding the condition of our hallways and please rest assured the appropriate departments will be reading over your review.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
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Port Moody, Canada
Level 6 Contributor
162 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 18, 2012

We stayed at this hotel for 5 nights. The room needed some serious cleaning. The walls were dirty, the bathroom wasn't cleaned adequately... Rather that stating too many negative details - I'll just sum up that the housekeeping staff need training...a lot of training.

The hotel itself was the usual Sheraton expectation. Reliable. The pool is up on the roof and is surrounded by fans, which make the relaxing experience a wee bit noisy.

I wouldn't return unless the housekeeping issues are addressed.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank CRChica01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, November 19, 2012
Thank you for taking the time to share your feedback with us, as it seems that there are certain areas that require our immediate attention. While we deeply regret that you room was not at its best for you upon your arrival, we sincerely appreciate you bringing these concerns to our attention. Rest assured, your review is being passed along to the head of our housekeeping department and we’d like to apologize for any inconveniences that you experienced. As we make the necessary improvements, we hope that we get the opportunity to welcome you back again.
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Tampa Bay
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 18, 2012

Stayed here for one night prior to a cruise. Location and staff were great. We booked this room using AA airline miles, but upon arrival, the reservation could not be found. Front desk staff handled the situation promptly and all ended well. Booked the King Suite room, which was a great layout. Separate bedroom and living area, with a frig, microwave, coffee setup, etc. Split bathroom with dual vanities was also nice.

Bed comfort was a slight disappointment and not on par with similarly priced hotels from other chains. Bed linens were clean, but a bit "tired" from lots of use and laundering. Maintenance seems to be suffering slightly as we'll, which was pointed out in another recent review. Our room was sorely in need of some paint touch up in several places. The safety latch on our door was loose, and the bathtub area definitely needed attention (caulk separating around tub, grime around fixtures, etc). Hallway carpeting on our floor also had lots of dirt spots and either needed a good cleaning or replacement.

The main restaurant was closed for sit down seating, but the lobby bar was open and we were able to order off the restaurant menu. That actually worked out well, but still a bit odd that their restaurant was closed for seating.

One annoying issue with Sheraton is their handling of room wireless Internet service. There is a free(shared) option, and a premium option for 9.95 per day. We were never able to connect from our room using the free option and eventually caved in for the paid option. The paid option is definitely faster than what is normally experienced with hotel wireless access, but still overkill for just doing email. Sheraton would be better served to do away with these confusing options, stop trying nickel and dime their customers, and just offer free wireless and be done with it.

Overall, it was still a good stay in spite of the few issues pointed out above. We would consider staying here again, but would also shop around a bit more before doing so.

Room Tip: King suites are a very good option if you desire a larger space and like having a real living area w...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, November 19, 2012
We truly appreciate you bringing these maintenance issues to our attention, as feedback from our guests is an important part of improving our services. For any inconveniences that you experienced, we sincerely apologize. Please keep in mind that we do offer complimentary wireless Internet in our Cilantro’s Lounge. As we pass along your review to the appropriate departments to re-emphasize the high standards we wish to deliver, we hope that you’ll allow us the opportunity to welcome you back again. We’re honored that you chose to stay at the Sheraton Suites Plantation prior to your cruise and it would be our pleasure to welcome you back. Thank you.
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orlando
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 12, 2012

We went to the hotel for a conference on November 10 we had a King bed suite. The Staff was great the housekeeping lady was even more amazing. The only complaint I do have is that the restaurant staff is VERY SLOW we were sitting there for breakfast and it took 10 mins before anyone acknowledged us and I came back later to get a coffee and it took 15 mins to get a cup of coffe to go. But other than that the room was very spacious very comfortable for myself my fiancee and our 6yr old daughter. Would highly recommend it aslong as you dont plan on using the restaurant.

Room Tip: 8th floor was very quiet the view was not so great
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank jessie1214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, November 19, 2012
We sincerely appreciate you sharing your impressions with us though we truly regret any inconveniences at our restaurant. It’s disappointing to learn how long it took our staff to serve you and we can assure you that your review will be shared with our restaurant manager. While we regret that your experience at our restaurant didn’t match the high standards that we strive to achieve, we hope that you’ll allow us another opportunity to welcome you back to the Sheraton Suites Plantation. Thank you for your review and recommendation.
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Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 12, 2012 via mobile

This is a nice hotel with great rooms, nice pool and workout room. When we checked in, the rep at the front desk told my wife we had a bad credit card, that was not the case. She did not how to swipe it correctly. It took her forever to issue the room keys. When my son asked what time the pool is open till, she said it is closed. Then he had to ask again and then she told him what time the pool closes. Then when I asked how to get on line with my iPad, she could not tell me how and she was short with my family.

The waiter at the restaurant served our drinks, then he disappeared for 30 minutes, never checking our drinks. When he finally returned with the check, he told me to put a tip on the check. I have never had a server tell me to put a tip on the check. I thought this was rude.

When I returned the 2nd day, I had a positive experience with the front desk clerk. He gave my daughter a toothbrush. He also gave me directions for getting on line. This is important when you have 3 kids with iPods who need to get on line. The man working the front desk was very nice and professional.

  • Stayed November 2012
    • Value
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Helpful?
Thank jimyrebel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, November 19, 2012
Thank you for sharing your review with us though we deeply regret any inconveniences that you encountered during your stay. We find it disappointing that your experience at check-in was not reflective of the high standards of customer service that we’ve set and we’ll be certain to pass along your review to our front desk staff. Regarding your experience at our restaurant, I would like to apologize on behalf of our staff and assure you that our restaurant manager will be looking over this review. We appreciate you mentioning how helpful our staff was during the second day of your trip and we hope that you’ll allow us another opportunity to welcome you back to the Sheraton Suites Plantation.
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United States
Level 6 Contributor
153 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 10, 2012

I was pretty impressed by my first stay at this hotel. It was really a good value considering it is a suite style hotel with a mini-refregirator and microwave. I stayed here a few more times and ...

I think the fact the rooms are big and are suites means there are more maintenance issues. 2 TVs to maintain, more furniture, etc.

Usually, staying on a high floor or the end of the hallway means quieter rooms. Be careful here. Some rooms on the top floor are right under the roof-top pool. So, you will hear strange sounds above you. At the end of the hallways, there are huge fans that can be noisy.

There are also some machines outside between the buildings that generate noise. I also felt a vibration from the wall from some kind of machine.

It seems the hotel's phone disconnects automatically on inbound calls after a set amount of time. The hotel denies it but I ran into this during my stay on multiple calls.

Like many SPG hotels, this hotel offer the SPG Green Choice. This is the only hotel I stay in the system that cannot post it correctly - other hotels, they post as Green Choice. This one posts as some kind of customer bonus and sometimes do not post. So, this tells you about the training of the staff.

Room Tip: Do not stay under the pool if you don't want strange sounds above you.
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Want2GoHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, November 13, 2012
Thank you for your review. As a return guest, we sincerely appreciate you taking the time to share your impressions with us though we regret any inconveniences that you experienced throughout your stay. We truly apologize if any noise disruptions impacted your time with us and always encourage our guests to alert management with any issues regarding their accommodations. Regarding our SPG offer, we will address this inconsistency with our staff and regret if you experienced any difficulties as a result. As we share your feedback with the appropriate departments, we hope that we'll get another opportunity to welcome you back to fully impress in all areas of your stay.
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Calgary, Canada
Level 5 Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed November 8, 2012

We have stayed here twice now, the second time for five nights. Both times were before a cruise and we would opt to stay here anytime we stay in Fort Lauderdale. It was clean, quiet, and had wonderful staff.

Both times we had a room that had a sliding door room divider to close off the bedroom from the sitting area, which was great for even more sound proofing, as we could not hear any noise from the hall way at all. The bedroom was totally private with it's own door to the washroom area. The tub and toilet were in a separate room from the double sink area, making it convenient and private for everyone sharing the room. There was a microwave, sink, and fridge in the sitting area, which was much appreciated for our longer stay the second time.

The bed was comfortable and had great bedding.

The parking was free. The wifi had a fee in the room, but was free in the lobby.

The lobby lounge / bar served great meals in the evening. The Maui Maui burgers with yam fries were our favourite.

We also tried the breakfast buffet one morning and it had lots of selection and the food was hot and replenished often and, as I recall, the price was reasonable.

But our favourite part of the hotel was the roof top pool and hot tub area. Fabulous views from up there and the pool area was clean and tidy. We were there in February and hardly anyone was using the pool. We felt like we were in our own private resort.

Lots to do in the area and driving was not a problem to all the places we wanted to go. Sawgrass Mills mall is only a short drive away.

All in all, a great place to stay.

  • Stayed February 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Alectric9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, November 13, 2012
As a return guest to the Sheraton Suites Plantation, we greatly appreciate you sharing your review. We're glad that our location worked out so well for your stay and that you enjoyed the short drive to the local attractions. Keep in mind that we provide complimentary shuttle transfers within a three-mile radius of our hotel! Thank you for taking the time to share your detailed review with us, as we truly appreciate you reliving your experience, and we hope that we get the opportunity to welcome you back for another resort-like experience at our pool!
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Additional Information about Sheraton Suites Plantation, Ft Lauderdale West

Property: Sheraton Suites Plantation, Ft Lauderdale West
Address: 311 N University Drive, Plantation, FL 33324
Phone Number:
Location: United States > Florida > Broward County > Plantation
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Plantation
#5 Business Hotel in Plantation
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Suites Plantation, Ft Lauderdale West 4*
Number of rooms: 263
Official Description (provided by the hotel):
Sheraton Suites Plantation, Fort Lauderdale West, is an all-suite, newly renovated, full-service hotel within walking distance to the Broward Mall, close to major office complexes, and just 10 minutes from the beach. ... more   less 
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Also Known As:
Sheraton Suites Plantation, Ft Lauderdale West Hotel Plantation
Sheraton Plantation
Plantation Sheraton

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