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“disappointing” 2 of 5 bubbles
Review of Sheraton Suites Plantation, Ft Lauderdale West

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Sheraton Suites Plantation, Ft Lauderdale West
Ranked #2 of 14 Hotels in Plantation
Certificate of Excellence
Dallas, TX
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“disappointing”
2 of 5 bubbles Reviewed December 12, 2011

Hotwire said this was recommended by 100% of the reviewers. I had high expectations. We checked in at 11PM and got a room. The room was right next to the Ice Maker.. which was loud.. and even more so when somebody came to get ice. We called and the front desk apparently knew about the issue. He says he cant move us because there are no other rooms but he can turn it off. He never did. A few minutes later we find 2 trash baskets full of trash. Disgusting!. we call the front desk and a lady says that we should call house keeping. huh? we just barely checked-in. Apparently a cleaned room is not one of their features. They send someone to pick up the trash and then surprisingly offer to move us to another room whcih appeared out of thin air. They give us the keys to the new room and we go over to find the keys dont work. So we spend a few minutes in the hallway waiting for somebody to let us in. The room is a tad smaller but we make do. It is noisy though. It is in a section of building which is next to the AC system. So there is a constant hum. We bare with it and crash for the night. The next day we find a roach in the bathtub. Come on people.. get your act together.

the only plus was the free computer access and printouts at the bar where I printed my boarding passes. Parking is aplenty especially in the basement.

Room Tip: Room 535 is next to an ice machine. It is very noise. Room 502 is near the central AC unit. Again ve...
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  • Stayed December 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Muks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, December 22, 2011
We are disappointed to learn that we failed to live up to your expectations of our hotel. We would never expect our guests to deal with noise disruptions and deeply regret that you faced these inconveniences during your stay. We want you know that this is not the appearance that we wish for our hotel and we will share your comments with our housekeeping staff. Thank you for your review and we hope we get another chance to regain your trust in us.
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941 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (154)
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United States
Level Contributor
142 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed December 11, 2011

The room (all suites) is very nice. Nice bedding, good furniture, nice bathroom, microwave/refrigerator, 2 flat panel TVs, amenities. They said that all the rooms are the same. There is no executive lounge at this hotel.

Staff is good - not great (seem rushed and even multitask when they talk to you) but very good. It might have to do with their high workload on this fully-booked weekend.

The hotel is in an abandoned mall. It is the only open business. So, it is a little strange. The location is very convenient - less than 5 minutes drive to the [new] mall and "The Fountain" where tons of restaurants are. Parking lot / structure arrangement/layout is a little strange. It is a little hard to drag your stuff to/from your parked car.

Gym/pool on the roof level. Nice equipment in the gym but a little small.

Hotel does not seem to be very strict with staff related noise. Saturday morning at 9:30, they were drilling things right above me. Sunday morning at 9:45, they are vacuumming the hallway. This is a little annoying.

The only big complain I have is the breakfast. Being an SPG Platinum and the hotel has no lounge, so I got the full buffet breakfast at the restaurant for free. It is certainly not worth paynig $13 for. I would have expected more cut fresh fruit offerings (i.e. mellons, oranges) - what they had seemed to be the frozen kind and tasted funny. There was no made-to-order egg station either. It was so bad, I decided to skip after the 1st day.

  • Stayed December 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Want2GoHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, December 22, 2011
We understand how these noise disruptions may have been frustrating to deal with and we will share your comments with our maintenance and housekeeping staff. Our goal is to provide our guests with a superior experience all around and we regret to learn that we failed to impress you with our breakfast buffet. Thank you for your feedback and we hope that you will give us another try in the future.
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NYC
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed November 28, 2011

Stayed here for a night for a business trip a month ago. It's a good property, very modern and up to date. Internet was provided for free in the lobby through their own computers, which was very convenient to print off my boarding pass. It's pretty conveniently located as well, and not too difficult to find. The room was very comfortable and the bed was not too soft - just right! Would definitely stay here again if in the area.

  • Stayed October 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NYCoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, December 5, 2011
With Link AT Sheraton, guests have twenty-four hour access to complimentary computers with Internet access and a color printer. We are so pleased that you found this service to be helpful during your stay! Thank you for your review and we look forward to welcoming you back to the Sheraton Suites Plantation, Fort Lauderdale West.
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New York City, New York
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed November 24, 2011

I got this hotel for a steal on one of the travel sites. My room was just as wonderful as promised. Two good quality HD tvs, microwave, fridge, coffeemaker. Comfortable lay out very clean. The hotel also had a lot to offer. It has a little gift shop full of sundries, drinks, and snacks, it has several computers you can use via their "link" service. Most hotels allow you to print off the boarding pass but this gives you an hour of time. On vacation that is all I really need. When I stayed the pool was totally deserted so that was nice to have it largely to myself. Room service was good and I got tons of food. They gave me a ride to the Ft Lauderdale airport with their shuttle.

It is kind of far from any traditional touristy things to do - kind of remote. It is simply a shame that the mall it is attached to is abandoned. Also, I did think the hotel was a bit understaffed. Most of the time I went to the front desk there was one person. There was no hotel personnel on the 9th floor at all / near the pool. There is no lifeguard. I went down to the buffet the first day but the staff was so busy that I waited about 10 minutes to be seated and finally ordered room service. It could have been the holiday week I stayed on. Every person I dealt with was perfectly lovely. I did see another reviewer note the doors slamming make a tremendous noise. They do. I lucked out and had no inconsiderate people on my floor but please look for a way for these doors to close more quietly.

I think that if you want to be a traditional Miami, Fort Lauderdale Tourist this place isn't for you but if you have other goals, shopping, visiting Nova University, just a relaxing few days, then this is a super value.

  • Stayed November 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sara45678787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, December 5, 2011
We are pleased to hear that you enjoyed all of the services that we offer at the Sheraton Suites Plantation, Fort Lauderdale West. We never want our guests to deal with noise disruptions during their stay. We appreciate that you shared this concern with us and we will look further into a solution. We are located near many attractions in the area, and we trust that our staff was able to direct you to all of the great sights! Thank you for your review and we hope you’ll choose us again for your next stay.
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New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed November 23, 2011

This hotel has a great location right off 95 and the suites were large and comfortable. The staff was friendly and accommodating and I would recommend to anyone needing a place to stay in this area.

  • Stayed September 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hearsahoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, December 5, 2011
It is always so wonderful to hear when our guests would recommend our hotel! Thank you for your review. It was our pleasure to comfortably accommodate you at the Sheraton Suites Plantation, Fort Lauderdale West and we hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
166 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed November 17, 2011

We stayed here for four days of shopping. The hotel is conveniently located near Sawgrass Mills and the highways, next to a Walgreens Pharmacy and has free parking. The suites are nice, quiet and clean, but we found it odd that the rooms do not have safes (I was told we could leave valuables in a safe deposit box at the front desk, but found this cumbersome). The hotel was fully booked for the period we stayed, but we experienced no service glitches. We found the hallway on our floor a little worn, but that was a minor point.

Room Tip: Rooms ending in x02, x04, x06, x08, x10, x12 sit above a/c exhausts, which produce some constant hum...
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SAmTrax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, November 22, 2011
We are so pleased to hear that we could provide a great stay for you. Located near many shopping places, the Sheraton Suites Plantation at Fort Lauderdale West is a great choice for a shopping trip. We offer a Shop & Play special offer, including low room rates, a $25 or $50 Simon Mall American Express Card, buffet breakfast for two at our restaurant Cilanto’s, free high speed internet access and one free movie per stay! Thank you for sharing your experience with us and we hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, Ga
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed November 7, 2011

Stayed here one night on our way to Miami for a cruise. Got a very good deal on Priceline. Lovely suite, beautifully appointed, comfortable bed, large bathroom, microwave and refrigerator and coffee machine in addition to two flat screen TVs. And free parking! We drove 3 minutes to Anthony's Coal Fired Pizza and had a fantastic meal. Stopped at a Publix on the way back to the hotel to pick up a pastry for breakfast the next morning. Great hotel.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hhaywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, November 14, 2011
We are so glad that you enjoyed your stay with us and you were able to find the local restaurants and stores so helpful. Keep in mind, our restaurant Cilantro’s offers great casual dining and the lounge is the perfect place to enjoy American and Continental cuisine. Thank you for choosing to stay at Sheraton Suites Plantation, Ft. Lauderdale West and we hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Plantation, Ft Lauderdale West

Property: Sheraton Suites Plantation, Ft Lauderdale West
Address: 311 N University Drive, Plantation, FL 33324
Phone Number:
Location: United States > Florida > Broward County > Plantation
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Plantation
#5 Business Hotel in Plantation
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Suites Plantation, Ft Lauderdale West 4*
Number of rooms: 263
Official Description (provided by the hotel):
Sheraton Suites Plantation, Fort Lauderdale West, is an all-suite, newly renovated, full-service hotel within walking distance to the Broward Mall, close to major office complexes, and just 10 minutes from the beach. ... more   less 
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Also Known As:
Sheraton Suites Plantation, Ft Lauderdale West Hotel Plantation
Sheraton Plantation
Plantation Sheraton

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