I have stayed in a lot of hotels -- both high-end hotels and budget hotels. I have to say, overall, this is the BEST service I ever received in any type of hotel, PERIOD. As I have stayed in Extended Stay hotels before, I did know what to expect from this type of hotel -- fully equipped kitchen, limited service, etc. The website said recently renovated property, so we chose this one over the other nearby Extended Stay hotels even though it was slightly higher priced. The property was definitely as advertised – recently painted rooms, new microwave & utensils, good blankets, bed sheets, pillows etc.
These were all good, but what impressed me MOST were the extra miles the property manager, Ms. Jennifer Greene, and her staff went to serve the guests. First, they were very courteous, helpful etc. I reserved with a discount code, and she explained at the check-in that even though my credit card was being charged in full without the discount now, it would be adjusted during the checkout. During the checkout, Ms. Greene wasn’t there and the staff on duty said she couldn’t do it as she didn’t have the right privileges on the system. However, she will tell Ms. Greene about this when she is back and they would take care of it. It didn’t happen for couple of days. So I sent an email about this, and Ms. Greene promptly took care of it within minutes. Really appreciate it.
Now, the REAL reason why I say this hotel gave me the best service ever. While check out, we forgot to take the family picture we took at the Jungle Island. It was a favorite one for my son (a camel ride!!!), we were keeping it carefully – so much so that we missed it as we put it in an upright position with the backside facing the room in a not-so-obvious location. We realized it a day later when we were back in our home in the northeast. I called up the hotel without knowing what to expect. The housekeeping found it and deposited it to the front desk. Ms. Greene confirmed the address to ship it back and said she would take care of it that day. I told her to charge the shipping cost to my credit card. Her response was, “Don’t worry about it.” I was really surprised. In some hotels, they charge $10 onwards just to receive something at the front desk from the courier that you yourself would pick up later, forget about getting something shipped back free of charge. It was a treasured picture, so the entire incident was extra sweet!
Great Job, Ms Greene and team! I’d pick your property again in a heartbeat if we are back in the area.
The Folks who stayed at Room # 329 during third week of December 2012.
- Official Description (provided by the hotel):
- Welcome to Extended Stay America Fort Lauderdale – Plantation, conveniently located near Nova Southeastern University and the Plantation shopping district. Our hotel is designed especially for longer stays with studios featuring fully-equipped kitchens and plenty of work space. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
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