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“Great customer service”

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Hyatt Place Fort Lauderdale / Plantation
Ranked #5 of 14 Hotels in Plantation
Charlotte, North Carolina
Level 1 Contributor
3 reviews
3 hotel reviews
“Great customer service”
Reviewed March 28, 2013

I am a huge reader of reviews and rarely leave one unless the situation warrants. I love the Hyatt place brand and especially my recent stay in Plantation Florida. I am highly allergic to down and neglected to inform the hotel upon arrival. The situation was quickly rectified mostly by an employee named Joey from the front desk who took it upon himself to make sure all was perfect. His attitude toward myself and my family was exemplary in every way. We were greeted with a smile from Joey and his coworkers every time we exited and entered the premises.
This brand continues to impress and will gladly seek out this hotel in every city I travel to.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chiro4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlace G, General Manager at Hyatt Place Fort Lauderdale / Plantation, responded to this review, April 2, 2013
Dear Guest,

Thank you for taking the time to post a review regarding your recent stay at our hotel. I am so estatic to see that you and your family enjoyed your stay with us, especially the service Joey provided.

I will ensure that we recognize him for the service he provided to you and your family. We are looking forward to having you as our guest again upon your return to the Greater Fort Lauderdale Area.

Safe Travels!

Sean Pischeda
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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727 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
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Orlando, Florida
Level 6 Contributor
87 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed March 24, 2013

We stayed at the property for 4 days on a business trip and can say with confidence I will return again. The staff is the best part of this property, as they are extremely helpful, courteous, professional and treat you like you are guests in their home. They even leave individually wrapped rice crispy treats by the entrance/exit during the day so you always have a little treat. It's little touches like this that made this property shine.

PROS: GREAT breakfast, nice business center amenities, shuttle bus (however, it smelled,) the most comfortable beds EVER, great room layout with fridge and HUGE seating area (and more), room amenities are perfect for business travel because of the roomy desk and great media inputs in the room, bar in lobby along with 24/7 menu to order food and snacks (food is good!)

CONS: The hotel smelled a little when I walked in, kinda damp and muggy but not too bad (it is South Florida I suppose,) the AC unit in the room was a little disruptive because of the noise it made, the commode/shower room of the bathroom (vanity is on outside) was TINY and had no fan so if someone did #2 there was NO escaping it. The toilet was so close to tub that the shower curtain was actually draped over you as you sat down to do your business.

Even with these cons, I will return.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DOC2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlace G, General Manager at Hyatt Place Fort Lauderdale / Plantation, responded to this review, March 26, 2013
Dear Guest,

We appreciate the time you took to post a review regarding your recent stay at the Hyatt Place Fort Lauderdale/Plantaiton. We are estatic to know that you enjoyed your stay with us.

Please know we are addressing the issue with the air conditioning units in the rooms. We have already replaced a majority of the units and will continue to do so throughout the year.

We are looking forward to having you as our guest again in the future.

Safe Travels!

Sean Pischeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Level 4 Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed March 24, 2013

We stayed at this hotel the night before flying home after a Key West vacation. I booked only a few days prior after cancelling a reservation at the filthy airport Hilton. So glad we did. Check-in was a breeze, staff was super friendly and helpful, parking was free, breakfast was included, and the room was spacious, updated, and comfortable. Mini fridge in the room kept our drinks cold. The huge flatscreen TV was a nice addition. The bed was comfortable. One drawback was the slightly outdated shower, although the water pressure was amazing. We drove to a nearby pub for dinner and got a good night’s sleep before making the quick drive to the airport in the morning. Definitely recommend!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OrangeSquirrel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlace G, General Manager at Hyatt Place Fort Lauderdale / Plantation, responded to this review, March 26, 2013
Dear Guest,

Thank you for taking the time to post a review regarding your recent stay at our hotel. We are so pleased to know that you enjoyed your stay with us, especially the staff servcie, room and hotel amenities.

We are looking forward to having you as our guest again in the future.

Safe Travels!

Sean Pischeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turku
Level 4 Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 22, 2013

Pros: The hotel has excellent curb appeal: it look excellent inside and out. Everything is brand new. Staff is very nice even though it took a long time to check in as the computer systems were down. Rooms are mostly beautiful(except for the bathroom/vanity) - EXACTLY like the photo. I was extremely pleased with the breakfast items: they has a bit of a premium feel to them.

Cons: Even though I have years of experience with hotel & motel AC units, it was literally IMPOSSIBLE to get a good setting on the AC unit. The unit would not let me manually adjust the fan setting to high, low or automatic. In the end, there were only two options: freezing cold or very humid and hot. Nothing in between.

The other con is that the are for having breakfast was very small. Way too small to ever get a seat if you were not there very early. If there is no way to put in more seats, they should provide trays to take up to rooms to have breakfast.

The bathroom/vanity is not as nice as the rest of the room - seems to be a cheaper buld.

Might or might not stay again - the AC was the biggest problem for the personally. Would depend on the price.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JAKK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlace G, General Manager at Hyatt Place Fort Lauderdale / Plantation, responded to this review, March 24, 2013
Dear Guest,

Thank you for taking the time to post a review regarding your recent stay at the Hyatt Place Fort Lauderdale/Plantation. We are so pleased to know that overall you enjoyed your stay with us.

Please know that we are addressing the issues with the air conditioning units in the rooms. We have already replaced many of the units and will continue to do so each month.

We hope that if your travels bring you back to our area, you will be our guest again.

Safe Travels!

Sean Pischeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reston
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 14, 2013

We stayed for three nights prior to a late January cruise. It seemed a bit further out than we anticipated but after a couple of trips into Ft. Lauderdale the distance wasn't an issue at all. The room was quite comfortable, spacious and clean. The breakfast was decent with a fairly good selection. There were some restaurants within walking distance. However, what stood out was the performance of the staff. They were excellent. My wife commented that in addition to their first rate service, they seemed to really enjoy working with the guests and each other. Certainly a place worth revisiting. After our cruise, we stayed one night at the Embassy Suites on 17th St. We should have went back to the Hyatt!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keltic740
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlace G, General Manager at Hyatt Place Fort Lauderdale / Plantation, responded to this review, March 15, 2013
Dear Guest,

We appreciate the time you took to post a review regarding your recent stay with us. We are so pleased to see that you found our hotel to have the "Best Staff Ever". We enjoyed having you as our guest as well and are looking forward to your return trip.

Sincerely,

Sean Pischeda
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
113 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed March 13, 2013

I came for a wedding and the stay was magnificent. my first day there i wanted to do some shopping and i asked Luis (shuttle driver) how i can get a cab and he gave us a ride to the mall instead. i wasnt aware of any shuttle service and i was shocked that they will drop u off anywhere within 5 miles. If you decide to stay here take FULL advantage of this service but please remember you arent the only one so make a reservation and not hope to get the shuttle at your convenience. Pool is nice, room is small but nice and breakfast was DELICIOUS! its free and its not any typical breakfast it was very good! shout out to Annette Luis and Danny for making our stay wonderful

Room Tip: Take full advantage of the shuttle service and DO NOT MISS BREAKFAST
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rbtwo4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlace G, General Manager at Hyatt Place Fort Lauderdale / Plantation, responded to this review, March 15, 2013
Dear Guest,

Thank you for taking the time to post a review regarding your recent stay at the Hyatt Place Fort Lauderdale/Plantation. We are so pleased to know you have a very nice stay with us. We are looking forward to having you as our guest again.

Sincerely,

Sean Pischeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, FL
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 11, 2013

I stayed here overnight for a business trip and was very impressed with the quality of the room and amenities available, and the service I received. Parking was ample and the lobby was quite nicely appointed. There were plenty of self-service snacks and drinks available late into the evening. The room I was assigned was very spacious with a whole living room area and a separate bedroom. The room stayed dark and quiet while I slept, the bed was clean and soft enough, and the free wi-fi was very reliable which facilitated my work. The hotel is also located close to other restaurants and shopping areas if you need to run out and pick something up. The continental breakfast was also amply stocked. This was a great value and for business travel, is very nice!

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank litig8r09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlace G, General Manager at Hyatt Place Fort Lauderdale / Plantation, responded to this review, March 12, 2013
Dear Guest,

We appreciate you taking the time to post a review regarding your recent stay at the Hyatt Place Fort Lauderdale/Plantation. We are estatic to know that you enjoyed the complimentary breakfast, spacious, clean rooms and many of the amenities including food service 24/7.

We are looking forward to having you as our guest again in the near future.

Safe Travels!

Sean Pischeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Fort Lauderdale / Plantation

Property: Hyatt Place Fort Lauderdale / Plantation
Address: 8530 W Broward Blvd, Plantation, FL 33324-2610
Location: United States > Florida > Broward County > Plantation
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Plantation
#2 Business Hotel in Plantation
#5 Romantic Hotel in Plantation
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Fort Lauderdale / Plantation 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Hyatt Place Fort Lauderdale/Plantation is located just minutes from Sawgrass Outlet Mall, Las Olas Blvd., Downtown Fort Lauderdale, beaches, casinos, shopping and restaurants. The Hyatt Place has food service available 24-hours a day, 7 days a week. We offer a complimentary hot and cold breakfast featuring our Signature "Hot Skillet" Breakfast Sandwiches. The hotel features a 24-hour fitness center, outdoor heated pool, 24-hour business center, and complimentary parking. ... more   less 
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Also Known As:
Hyatt Place Fort Lauderdale/Plantation Hotel Plantation
Hyatt Place Plantation
Hyatt Plantation
Plantation Hyatt

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