Without my knowledge or consent, the hotel changed my reservation by modifying the room type (requested 2 queen beds, changed to 1 king bed) , the room rate (increased it from $107.99 to $149), and the number of people staying in the room (2 adults+2 children to 1 adult+1 child). It took approximately one hour at the front desk to get this straightened out. The clerk was not satisfied with the Best Western confirmation e-mail I had, it took a call to Corporate and the hotel manager to get it straightened out. Checkout was also frustrating as the clerk could not find a printed receipt for me and could not figure out a way to reprint it. The Hotel Manager eventually called to get my feedback and offered reward points for the frustation/trouble we endured. Another couple, we were traveling with that stayed at the hotel the same night we did, did not experience any of the issues we did so seems like it may have been an isolated case. The room itself was fine except that the bathtub did not drain.
- Official Description (provided by the hotel):
- The Comfort Inn® Plant City - Lakeland hotel Plant City, FL hotel is centrally located between Tampa and Orlando with easy access off Interstate 4, offering easy access to LEGOLAND Florida. Nestled in the heart of the Winter Strawberry Capital of the World, our Plant City family hotel is close to area attractions, including: - Busch Gardens Africa - Dinosaur World theme park - Walt Disney World - SeaWorld Orlando - Lakeland Regional Airport The Florida Aquarium, the Port of Tampa Cruise Ship Terminal, the Florida Strawberry Festival, Florida State Fairgrounds and Ford Amphitheater are also nearby. The hotel is about 40 minutes from the Gulf Coast beaches. Several restaurants like Applebee's Neighborhood Grill and Bar, Outback Steakhouse, Chili's and Carrabba's Italian Grill can be found in the surrounding area; some are within walking distance to the hotel. Guests of our pet-friendly Plant City leisure hotel are invited to enjoy amenities and features like our business center and: - Free WiFi - Free daily newspaper - Fitness center - Outdoor pool and whirlpool - Guest laundry services Get going with a great breakfast. Start your trip to our Plant City hotel with our free hot breakfast offering everything from eggs, waffles and meat to healthy options like yogurt and fresh fruit. All of our non-smoking guest rooms offer a 42-inch TV, coffee maker, desk, microwave and refrigerator. Some rooms feature a sofa sleeper and living room. Get rested and ready for anything at the Comfort Inn Plant City - Lakeland hotel in Plant City. ... more less
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- Also Known As:
- Comfort Inn Plant City
- Plant City Comfort Inn