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“Terrific”

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MainStay Suites Pensacola
Ranked #13 of 65 Hotels in Pensacola
Certificate of Excellence
Reviewed August 20, 2012

We stayed at the MainStay Suites for 5 nights in July. What a nice home away from home! The rooms are very spacious. My family of 5 had enough room to stretch out and never feel crowded like we do at regular motels. The closet space and kitchen were a huge plus. We also enjoyed the pool and basketball court as well as the guest laundry. The breakfast was really good and we loved that the menu changed daily. No complaints from our family, we will definitely stay again when visiting Pensacola.

  • Stayed: July 2012, traveled with family
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Thank JBean01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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217 - 223 of 268 reviews

Reviewed August 4, 2012

From Houston on our way to cruise from Orlando, driving. Hotel was booked thru AAA. My first impression was "thank God!" There was 4 of us and the room was spacious. Things that were important to us; two double beds, flatscreen tv, full kitchen (stove, fridge, sink). There was a fireplace, but no need to use. Room was clean and the request for more towels and bedding was not denied. My mom did not like the fact that there were not any plastic cups in the bathrooms to rinse your mouth after brushing. She did say the grounds were nicely manicured and the staff were very friendly and willing to serve. It appears that pets may be welcomed since a guest was walking her beagle. The pool was very popular and inviting. Parking is a little strange with all parking on one side of the property. We stayed in room 700 section on the back side of the property. Breakfast was more than pastries. The waffle making machine was great. Scrambled eggs and pan sausage was replenished quickly! Overall a very nice stay! We were pleased!!

  • Stayed: August 2012
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1  Thank tarloward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainStayPensacola, Manager at MainStay Suites Pensacola, responded to this reviewResponded August 22, 2012

Hi again Tarloward...

Thank you so much for your kind remarks about MainStay Suites in Pensacola. We are so glad that you enjoyed your stay with us. Nice comments like yours about SPACIOUS ROOMS and GREAT BREAKFAST go a long way towards rewarding TEAM MAINSTAY as they realize satisfied guests will be more likely to come visit us again.

Please do not hesitate to call me when you will be in the area again. I will be glad to reserve your suite at our best rate available.

Thank you again!

Paul Blake and Team MainStay Suites Pensacola
850-479-1000

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Reviewed July 31, 2012

My overall stay was nice. But there are some problems they need to fix. 1. I emailed them to contact them about a problem I had when paying for the room. I left my email and phone number, no one never contacted me back, 2. Parking lot and pool area is small, pool area and tennis area need upgrading, no tissue in bathrooms, blow dryer holder in bathroom was really dusty, behind the sofa bed and wall bed there was large clutter of dust, food and fur ball looked as if it has not been cleaned behind those areas in a decade, sofa bed mattress was old, lumpy and hard in certain spots, the blankets had a very musty odor to them as if they has not been washed in a very very long time, did not used them, pillows was way to soft and stove did not have a fan to blow the heat when the stove is on. Breakfast sitting area is same, people had to stand and eat, breakfast was very good with a good variety to choose from, the rooms is spacious but can use a very good cleaning with new sofa bed and wall bed mattress, stove need fans and tissue should be placed in the bathrooms.

  • Stayed: July 2012, traveled with family
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Thank Ms_E_Clark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2012

We stayed here with 4 adults and 3 kids on our way home from Disneyworld. Our suite was HUGE - a two-story loft with plenty of sleeping space for everyone. The beds were comfortable and clean, the kitchen was full-sized and fully stocked, and overall we had a wonderful, restful night's sleep.

The staff was incredibly nice and helpful, the pool was small but fun and well-maintained, and breakfast was good.

We would stay here again in a heartbeat.

  • Stayed: July 2012, traveled with family
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Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainStayPensacola, Manager at MainStay Suites Pensacola, responded to this reviewResponded August 22, 2012

Hello again Amy B from MainStay Suites in Pensacola. We are so glad that you and your family enjoyed your stay with us during your visit in July. TEAM MAINSTAY was really excited with your comment that "YOUR FAMILY WOULD STAY WITH US AGAIN IN A HEARTBEAT" !!!.

Please do not hesitate to call us when you will be returning to Pensacola and I will reserve your suite at the best rate that is available.

Thank you again.
Paul Blake and Team MainStay
850-479-1000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2012

We stayed at this hotel for 6 nights while in Pensacola for a 12u Baseball World Series. The size of the rooms was awesome!! Our family of four had no problem at all spending a week comfortable in the room. They were VERY sapcious. Our friends also stayed here and they stayed in the Executive King Suite. It was VERY large also. The king bed and bath was upstairs and downstairs there was a full kitchen with a murphy wall bed and sleeper sofa. The kitchens had EVERYTHING we needed for our stay. The staff was very friendly and it was nice that they had a nice pool, basketball/volleyball court. and gas grills. The FREE breakfast was also wonderful....hot items every morning and a great variety. The rooms were very clean even though they didn't offer a daily maid service. But we didn't mind taking our soiled towels and exchanging them daily because all the other features far exceeded our expectations. If we travel to Pensecola again, there is no doubt....we will stay here again!!!!

Room Tip: We stayed in Room 513 (Double bed suite). Our room had a huge window that viewed the pool and b-bal...
See more room tips
  • Stayed: July 2012, traveled with family
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Thank thepetersons4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2012

Stayed at Mainstay for 2 days and 2 nights in early June 2012. Check in was at 3 but was able to check in early at 1 pm without a fee. Staff was nice. Had to climb a short staircase to the second floor which was our room. 4 condos, 2 on top and 2 on the bottom. The room did not smell musty. It could use some dusting on top of the cabinets and the ceiling fans. It could use some fresh painting and carpet (red drink stain at the base of the stairs). The room was what we expected and what it said on the website. It was near the service road a major concern while shopping on-line but not a problem at all throughout the stay and it was Myself, my sister and our 4 kids all minors. I did not feel unsafe at all, despite the lighting being a little dark for my taste at night. The room was a king, queen, and full sofa sleeper. All the beds were comfortable except for the sofa sleeper but the kids did not complain much about it. None of the beds had bedbugs, I checked. It was a loft style, condo-like room. The queen bed was upstairs in the loft area overlooking the kitchen and living room areas. It had a full bath. The king bed was downstairs with it's own private full bath and doors for privacy to the living room area. The bathrooms and kitchen counters had granite and the cabinets were painted black. The appliances were stainless steel. The living room area had a fireplace. Both the living room area and the two bedrooms had a 32"-42" flatscreen t.v.'s in each room. The kitchen had utensils and cooking utensils, but no pots and pans. You will need dish washing liquid and towels also. No room service because it is an extended stay hotel, thus you had to carry your dirty towels to the front office daily to get fresh ones. We didn't start out with enough face towels or bath towels for everyone, but they did give us a few. It seemed to be an issue when I tried to explain my reasoning to the front desk, whenever I brought towels to the desk, so I just left it alone. Again no room service so make sure you take out your own trash. The hot tub and pool were nice but the hot tub was small. The kids enjoyed them both. One parking lot away from our rental, so we couldn't keep an eye on the car but it was fine. Breakfast was from 6-9 am I think but we didn't take advantage of it cause we were too tired. The hotel is close to a movie theater, a mall that is being renovated, (Bennigan's right next door was being remodeled) some restaurants, and the interstate. It was about a 30 min drive from Pensacola Beach and the Naval Museum that we visited. Overall it was a great experience. $130 per night not bad for Mommie's on a Budget!

  • Stayed: June 2012, traveled with family
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Thank MommyTweety
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2012

The rooms are really nice, and the layout is great. The kitchenettes are very nice if your looking for a place to stay longer than one night. I found the suites to be very roomy with the lofts. However I will not be staying here again. The staff seem to be anti-military. A staff member walked by and told us that we were being too loud, when there were three people outside of our room having a casual conversation after midnight......being polite we went back inside to a message that we were to check out in the morning. Yes not even a warning, more of a checking out notice. When talking with the front desk, the female working on 24Jun12 started slandering the military and blaming us for previous problems that they had in the past.
This is my personal experience and it could have just been the combination of the staff members working.......However the way I was treated as a guest was unacceptable.

Stayed: June 2012, traveled as a couple
4  Thank Cameron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Pensacola

Address: 7230 Plantation Rd, Pensacola, FL 32504-6334 (Formerly InnPlace Suites Pensacola)
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 65 Hotels in Pensacola
Price Range: $82 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Pensacola 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Welcome Home to MainStay Suites, Pensacola, Florida. All Suite types (Single King, Double, Penthouse, and Executive) feature fully equipped kitchens, free local calls, free high speed wireless internet, hot breakfast each morning in the gatehouse, sparkling pool with hot tub, fitness center, and the area's only in-room fireplaces. We are conveniently and centrally located near I-10 and I-110 at exit 13(Davis Highway); close to Univ. of West FL, West FL and Sacred Heart Hospitals, University, and Cordova Malls, and just minutes from Downtown, Pensacola Beaches, and Pensacola NAS and the Naval Aviation Museum. WE have Great Nightly and Extended Stay rates and are honored to offer special discounts for our heroes in the armed forces. Check us out on facebook at MainStay Suites Pensacola, Florida. ... more   less 
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Also Known As:
Mainstay Suites Pensacola, Fl Hotel Pensacola
Residence Inn Pensacola
Pensacola Residence Inn

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