We stayed at Mainstay suites in Pensacola for 5 nights. I took my family with me on a work trip so that they could enjoy the beach while I worked and we could stay over Memorial Day weekend.
The great: The staff is super friendly, very helpful, and responsive. They work hard to make guests feel welcome and accomodated.
The good: The rooms are spacious with nice full kitchens that include marble countertops and stainless steel appliances. We are a family of 5 and there was plenty of room. The free breakfast each morning was a great value. There was sausage, scrambled eggs, gravy, lots of pastries, cereal, yogurts, instant grits and oatmeal, coffees (yucky coffee though), juices, milk, and fruit. This would have easily cost us about half the nightly rate of the room to eat at a restaurant. Very filling - something for everyone. The beds are comfy and the linens were clean and comfortable. Very nice flat screen tv that swivels to be viewed from anywhere in the room.
The needs improvement: The hot tub needs a thorough cleaning. There is an 8 inch swathe of black grease on the walls of the hot tub above the water line. I will assume that's boiled sunscreen but its nasty and it will stick to you when you lean on the walls. My son's back was just covered in the goo. GROSS. The walls of the bathroom also had patches of what look like black mold. There is no housekeeping so if you have a family of 5, you will make frequent trips for toilet paper and towels. There was a sign offering 'light touch' housekeeping at your request but when we called for it, we were told that it wasnt available at holidays. This was the Friday before Memorial Day. So we had a few bags of trash sitting and nowhere to take them.
All in all, I would certainly stay here again, but I will make sure to inspect the hot tub and pool before allowing the kids in. I give it 4 stars because the staff and breakfast value along with the spaciousness of the rooms more than make up for the few issues.
- Official Description (provided by the hotel):
- Welcome Home to MainStay Suites, Pensacola, Florida. All Suite types (Single King, Double, Penthouse, and Executive) feature fully equipped kitchens, free local calls, free high speed wireless internet, hot breakfast each morning in the gatehouse, sparkling pool with hot tub, fitness center, and the area's only in-room fireplaces. We are conveniently and centrally located near I-10 and I-110 at exit 13(Davis Highway); close to Univ. of West FL, West FL and Sacred Heart Hospitals, University, and Cordova Malls, and just minutes from Downtown, Pensacola Beaches, and Pensacola NAS and the Naval Aviation Museum. WE have Great Nightly and Extended Stay rates and are honored to offer special discounts for our heroes in the armed forces. Check us out on facebook at MainStay Suites Pensacola, Florida. ... more less
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- Also Known As:
- Mainstay Suites Pensacola, Fl Hotel Pensacola
- Residence Inn Pensacola
- Pensacola Residence Inn