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Days Inn Pensacola - Historic Downtown
Ranked #33 of 65 Hotels in Pensacola
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962 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Memphis, Tennessee
Level Contributor
4 reviews
Reviewed April 27, 2014

I found this hotel on Hotels.com, and was looking for an affordable and centrally located hotel in the area as I was coming in town for a wedding, and a mini vacation. It was fairly centrally located, and took us about 15-20 minutes to get just about anywhere in Pensacola. It's just a short walk down the street to the adorable downtown Pensacola shops and bars. The location of the hotel itself felt pretty safe as well. It was still under construction when we stayed, but it was minimal and very quiet. I will mention that the stairwell leading to our room, (we stayed in room 309, on the the third floor) smelled like garbage all three nights we were there, and the light at the top set of stair was out and could be considered a safety issue. Again, I reiterate, you get what you pay for. The room was decent, and housekeeping didn't make our bed while we were out, but we did leave it pretty messy so I don't mind.

The best part was customer service. We drove from Memphis, and decided we wanted to make the most of the trip wanted to make it in time to see the sun come up on the day we were supposed to check in. I didn't think about what time check in was until we were about 6 hours in to our 7 and a half hour trip. We left about 10:30 at night the night before, and hadn't slept all night. I called around 5 am, and told them I had goofed and forgotten to find out what time check in time was, and was inquiring about early check in's. They told me they could try to get us in at the earliest by 10:30 IF the prior people in our room were checked out and the room was clean by then, and they warned me they couldn't guarantee it, and I told them I understood. We made it in town by 6 am, and watched the sun come up on Pensacola Beach. We then decided to cruise around town and grab something to eat while we wasted time until we could check in. We were both exhausted by the time we swung by the hotel around 10:45 am. I walked in and asked the gentleman working the front desk if there was anyway we could check in early because we both needed to catch some sleep and had been driving all night. He looked on the computer and told me that he could get me in early, but not till around 1:00 pm, and I thanked him. I had just made it back outside not 5 minutes later, when he came outside and stopped me before we pulled away and said they were going to have a room open sooner, and invited me to come inside to fill out the paperwork so we could get in as soon as it was ready. We were checked in by 11:00 am, and were fast asleep. I was unbelievably grateful for his customer service. I work in customer service and I strive to provide this sort of kindness and caring I received upon arrival.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank binamarie21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajit P, Owner at Days Inn Pensacola - Historic Downtown, responded to this review, May 9, 2014
Dear BinaMarie21

Thank you so much for sharing your experience at our property. Your comments are very important to us and we enjoy hearing from our guests, because it is the one true way we can see what we are doing well and where we need to improve. I plan to share your feedback with the staff members so they know their efforts are recognized and truly appreciated. We do hope to see you again next time your are in Pensacola.

Kind regards

Ajit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn Pensacola - Historic Downtown

Property: Days Inn Pensacola - Historic Downtown
Address: 710 N Palafox St, Pensacola, FL 32501-3924
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 65 Hotels in Pensacola
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Pensacola - Historic Downtown 2*
Number of rooms: 102
Reservation Options:
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Also Known As:
Days Inn - Pensacola Historic Downtown Hotel Pensacola
Pensacola Days Inn

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