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“Paper Thin Walls”

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Pensacola Grand Hotel
Ranked #12 of 63 Hotels in Pensacola
Freeport, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Paper Thin Walls”
1 of 5 bubbles Reviewed June 16, 2014

At first glance this is a very historical and ornate hotel. The lobby has beautiful chandeliers and the history of the train station origins is prominently displayed.
It went downhill from there. The front desk person was not the least bit friendly. Only one of the three elevators worked during our stay. I have never stayed in a hotel that you could actually conduct a conversation with the party in the next room without raising your voice. There was no way to sleep until they decided they were tired and shut up.
I would never recommend this hotel to anyone.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review, June 19, 2014
Thank you for your review. I am sorry to hear that you experienced noise issues
when you stayed with us. It would be helpful if you could call us @ 850.433.3336
Ext 5525 or 5550. If you would be so kind to call us and let us know the room number you stayed in, it would be very helpful for us to identify the issue and fix it for future
guests. Thanks again for taking the time to inform us of the issue.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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437 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (140)
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English first
Crestview, Florida
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed June 11, 2014 via mobile

I was attending a conference with my wife and this hotel is the closest to the convention facility. For the most part, the hotel is what you'd expect for a Holiday Inn property. It was fine, but not great.

Hotel staff were friendly and efficient. The room was clean and comfortable. The hotel offered a twist, it was attached to a historic train station. This provided some interesting architecture.

The hotel restaurant was terrible. We ate there on Mother's Day. Our server was new and very under trained. This was exacerbated but the complete lack of management support for this struggling server.

Everything took 5 times longer than it should have. The orders came out wrong and it took for ever to get the error fixed. Patrons went to the coffee station and served themselves refills because they couldn't get service. After waiting over 25 minutes for the bill to come, I gave up and went to the check-out to pay. After advising the attendant about the situation, she simple said, "OK, sorry." No other action was taken.

We were only there for two days, so the restaurant experience had a significantly negative impact on our impression of the property.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donald T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review, June 12, 2014
First off, thank you for selecting our hotel and for your kind words on the friendly staff and on the beauty of the property. I am sorry to hear about the restaurant experience on Mother's Day.
I have made a copy of your review and provided it to the Food & Beverage Director.
We hope you come back, the experience you described in our restaurant
is certainly not the norm.
Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 6, 2014

Hotel rooms were very clean and neat. Bedding was comfortable and clean. Pool was clean and relaxing. Great location by bayfront, close to beaches and restaurants. Front desk staff were excellent and helpful.

Room Tip: Rooms higher up have nice view of bayfront. We were on 7th floor and had pretty good view.
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review, June 9, 2014
Thank you for your kind words. I have shared them with our employees and managers
Our housekeeping staff is outstanding which is backed up by your words that the "Hotel rooms were very clean and neat. Bedding was comfortable and clean".
I have stayed at hundreds of hotels around the world and I agree with you, our front desk staff is excellent and helpful.
Please come back soon, we'd love to spoil you again.
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Brewer, Maine
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 3, 2014

The rooms are always clean and the Staff are fantastic & friendly. I was able to get an upgrade to another room due to my frequent stays with IHG properties! The 15th floor was phenomenal. Beautiful woodwork in lobby and first floor area where they have incorporated the Railroad Station into the decor of the hotel. I enjoyed the passing train whistle too!

  • Stayed June 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Bob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review, June 5, 2014
Thank you so very much for your kind words I have already passed on to the Staff
that you feel they're fantastic & friendly. We do try very hard to give an upgrade to our frequent guests with IHG properties! I agree, the 15th floor is phenomenal.
Please come back soon, we have even more in store for you!
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Atlanta, Georgia
Level Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed May 28, 2014

We just returned from another fantastic stay at the Crowne Plaza Pensacola Grand. You will see from previous reviews I have written on this hotel that we always enjoy visiting this property.
The staff are fantastic. Everyone is consistently friendly and eager to ensure your stay exceeds your expectations. My comments remain the same. I am confident that if you choose this Crowne Plaza, you will be pleased.

Room Tip: Upper level offers best views.
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review, June 5, 2014
Wow, we are so blessed to have had you return for another stay at our hotel.
Your kind words about our staff mean so very much to us. One of our missions is to exceed your expectations and I'm glad to hear we did. Can't wait to have you stay with us again real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas, United States
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 28, 2014

We arrived at this hotel in the late afternoon to get ready for dinner. The hotel is near a railroad track and the restored "Grand Hotel" terminal has been incorporated into the present day hotel management offices. Any train buff would enjoy staying here and seeing the old terminal which was completed in 1913. At that time the building was designed, not by architects, but by L&N railroad engineers. In 1979, the building was listed in the National Register of Historc Places as an architectural landmark. The breakfast was wonderful and started our day off right. We also ate in the dining room one night for dinner and enjoyed the local cuisine very much.

Room Tip: If I had it to do over again, I would choose a room opposite the train track because a train comes t...
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review, June 5, 2014
Thank you, thank you, thank you for your review.
We too believe that the restored "Grand Hotel" terminal is a majestic piece of art!!!
We're proud that the building was listed in the National Register of Historc Places as an architectural landmark. Glad to hear that you enjoyed your meals too...
We honestly hope to see you again......soon...
Thanks again...
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Fort Walton Beach, Florida
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed May 28, 2014

My husband, 2 children ages 19 and 16 stayed here in January, to see Jeff Dunham at the Civic Center in Pensacola.
The bathrooms are in need of a overhaul, but apart from that we like it there, as it is within walking distance to the civic center, and we don't have to fight the traffic.
The staff are always very friendly.

  • Stayed January 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Netty5358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pensacola Grand Hotel

Property: Pensacola Grand Hotel
Address: 200 East Gregory St, Pensacola, FL 32502-4963
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza

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